Vista Ultimat install freeze

[rtuley1]

Greetings,
A friend has a Gateway notebook model # MT-6723 which she let a friend borrow. This "friend" took it upon himself to downgrade the OS from Vista Ultimate, (which came loaded on the unit) to XP Pro. After my friend cooled down, she tried to use her laptop, but found numerous errors and brought it to me, telling me to reinstall Vista. I have attempted this on 3 occasions only to get about 2/3rds of the way finished, and the unit freezes, at the "completing installation" message. Does anyone have any suggestions? Any help is greatly appreciated. Thank you

[kasiola]

Quote:

Originally Posted by rtuley1

Greetings,
A friend has a Gateway notebook model # MT-6723 which she let a friend borrow. This "friend" took it upon himself to downgrade the OS from Vista Ultimate, (which came loaded on the unit) to XP Pro. After my friend cooled down, she tried to use her laptop, but found numerous errors and brought it to me, telling me to reinstall Vista. I have attempted this on 3 occasions only to get about 2/3rds of the way finished, and the unit freezes, at the "completing installation" message. Does anyone have any suggestions? Any help is greatly appreciated. Thank you

If an install disc is available, it's best just to do a clean install. If not take it to a reputable dealer like Best Buy's geek squad and explain the problem and let them do it! Some friend. That an audacious thing to do. Good luck.