Restoring files from BU doesn't work

[epk]

Geoff wrote (and I have the same problem),

when attempting to restore any individual files or folders from the backups, electing the 'restore files' button, I get as far as 'add files...' or 'add folders...', but when I click on either of those buttons, I get the error message "An error occurred. Access is denied. (0x80070005). Please close backup and try again."

When I click 'OK', I get another error message "There was an unexpected error. Access is denied. (0x80070005). Backup will now close."

Christine [MSFT] replied:

Hi Geoff,

To help investigate your issue, could you send me the etl files under C:\Windows\Logs\WindowsBackup? (remove "online" from my email address)

Thanks,
Christine

I am new to this forum so I would not know how to send Christine an email. with or without "online" removed. I have seven .etl files that I could send someone if that would help in solving this problem.

Or does anyone know the cause and a general solution? I have full administrative privileges in the account in which my file backup was made.

Thanks,

epk