I have had my Toshiba laptop for nearly 4 years now and have never had any , problems with it before. However, around 2 months ago, I got a blue screen of death. I am still able to enter both normal and safe mode, but after a period of time, my laptop either freezes or comes up with the blue screen again.
I have tried to restore my laptop back to factory settings using the Toshiba Recovery Disk Creator but as soon as i restored it, the blue screen showed up straight away.
The error code it normally comes up with is 'KERNAL_STACK_INPAGE_ERROR' and the following is the Microsoft Windows 'Windows has recovered from an unexpected shutdown.
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.2
Locale ID: 2057
Additional information about the problem:
BCCode: 77
BCP1: 00000001
BCP2: 00000000
BCP3: 00000000
BCP4: 86953C70
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\Mini010512-04.dmp
C:\Users\Andy\AppData\Local\Temp\WER-158029-0.sysdata.xml
C:\Users\Andy\AppData\Local\Temp\WER3C25.tmp.versi on.txt
Read our privacy statement:
Microsoft Online Crash Analysis
I really need some help on this!