No Sound

[pammie63]

Hi again..

All of a sudden I have NO sound from my speakers. Everything was fine the night before. I did a hardware diagnostics, it says I have no speakers plugged in, but they are.. nothing is on mute, nothing has changed from the night before.

Oh, and this I'm sure has nothing to do with my previous post because my full d drive happened way before this happened, I just hadn't asked for help with the d drive until now.

I'm sorry if this is confusing.. Thanks for any help.

Pamela

[Miykle]

G'Day again Pamela, Have you tried a system restore to yesterday ?, start > all programs> accessories>> system restore.
Blessings Miykle

[pammie63]

Hi again...

When it rains it pours!!! Yes, I just tried a system restore and got this message:

System Restore did not complete successfully. Your computer's system files and settings were not changed.

Details:
An unexpected error occurred during System Restore.


I actually tried three different dates.. with this same result.. wow... I'm scared... So now what?

Pamela

[Miykle]

G'Day again Pamela; Well aren't computers a test at times !!!.
The fact that system restore will not work is a problem, so, a few things needed first.
Do you have antivirus program and when did you do a scan last,
What kind of PC is it, Lappy or desktop.
How old is it.
You may have a bug in it, some of them reset system restore so you can't get rid of them. Be a good idea to burn your files to cd until things are back to normal, just incase.
Highest priority is to scan for virus's then if its all clear, loo in all file for a recovery manager, because you have a recovery partition you should have a recovery manager, it should have a repair option. Have a look and let me know before you do anything, your files are your first priority.
Blessings Miykle

[pammie63]

Hi again

Yes, I have Norton Internet Security and run a scan every single night, I have my updates set to automatic.. Nothing has ever shown up.

I have:

HP Pavilion a6150y Desktop PC
Purchased July 2007

I tried to run a Trend Micro online scanner, but it sat idol for a while, so I clicked out of it.. Right now I'm running a online Panda ActiveScan. When that finishes I'll let you know the results.. so far it has scanned 185,000 files, no problems.. After this one is done, I should probably run a symantec online scan too.. just to be sure. I'll let you know the results of both..

Thanks so much for all your help Miykle.. I really appreciate it
Pamela

[Miykle]

G'Day again; As I said in the post about the D: drive, it is not a problem, and after the scans I doubt you have a virus, one peculiarity with HP desctops, the battery can stop hardware shutting down properly, try this before we get to carried away, turn off PC >> remove power lead >> remove battery >> hold down start button for about one minute, then replace power lead, not battery, and boot up, if all is well replace battery,
Blessings Miykle

[pammie63]

remove power lead >> remove battery

I don't know how to do that.... Are there instructions somewhere on how to even do that?

Thanks
Pamela

[Miykle]

G'Day : I assume, being a pavillion, it's a laptop, if you turn it over you will find on the underside the battery with a release "switch" , just slide it along and the battery will pop up. If it's not a laptop just remove the power lead and press the start button for a minute or so then resart.
Blessings Miykle

[pammie63]

Hi Miykle..

No, its's a desktop pc... HP Pavilion a6150y Desktop PC,
Purchased July 2007

So, I still don't understand about this:

"If it's not a laptop just remove the power lead and press the start button for a minute or so then restart."

Power Lead? Are you talking about turning everything off and "unplugging" it from the wall? Then hold down start for a minute or so, then plug back in, turn it back on?

Thanks
Pamela

[pammie63]

Hi again...

I forgot to mention the results of my online virus scanning..

Panda Scan: 24 infected, 2 being serious of which I deleted because they gave me the exact location. They were keygens..

Ran a AVG Anti-Spyware

Symantec Scan: 42 Cookies

Ran Panda Again - 62 Cookies

Running AVG again because those online scanners want you to pay to remove, so I want to see if AVG is going to pick them up.. funny thing is Norton ran overnight and didn't pick them up, but only 1..

So I guess I don't have a virus? It was just cookies?

Pamela