DVD audio but no video

[JT_SanDiego]

brand new HP Pavillion dv9700 notebook
Windows Vista Home Premium SP1

DVD plays audio but no video (came with Cyberlink DVD suite)

What I've already done:

• set region to United States
• tried AVS DVD player
• tried Windows Media Player
• installed K-Lite codec pack

Vista Home Premium is supposed to have a decoder with it. Do I need to buy a MPEG-2 decoder? What else can I try?

Thanks!!

[bubblepantz]

download DivX and ur set.

[JT_SanDiego]

Nope. DivX didn't work. Went through the online help from HP and they recommend the following but I am reluctant to do it because I've already spent 20+ hours installing software and data.

As you have tried using many other applications and also installed some of the codecs package and the issue persist I request you to once restore the Notebook to factory settings.
Here are the steps to restore the Notebook to factory settings:
Restore the PC to original condition with the HP Recovery Manager
1.Press the power button to turn on the PC, and press F11 on the keyboard immediately while the computer is starting up. The HP Backup and Recovery Manager window will appear.
2.Click Advanced options, select the System recovery option, and then click Next.
3.If the Recovery Manager can access the hard drive it displays a prompt to backup up user files before continuing the recovery. You may either backup your files, or skip the backup and recover the operating system.
4.If the Recovery Manager cannot access the hard drive to fix the system errors, use the set of Recovery disks that you created to recover the hard drive to its original condition.
After the hard drive is returned to its original condition, restart the PC and allow the PC to run all the setup programs.