Join Date: Oct 2008
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Vista Internet Connection Issues-Work in progress
I am having the world famous "Vista drops the internet connection" issue. Throughout my extensive research of googling I have noticed that most of these issues are coming from the 64-bit platform and also with the HP laptops. Mine happens to be a DV5-1004. While surfing the internet and having a good ole time downloading...my internet connection will just decide to drop. This will happen at random moments and it occurs when I am wireless and when I am hard wired in. This does not occur with my XP laptop and this is a fresh HP recovery I performed on this. Let me tell you what I have found out and what I am going to try.
1. I do not have "dial whenever a connection is not present" checked in internet explorer. However check this if you are having the same problem.
2. I do have Nortons that came preloaded on this laptop with Vista 64-bit Service pack one. I found out this and will try it this evening. Nortons can cause some havoc with Vista and your internet.
How to remove Nortons:
This is interesting regarding Vista service pack 1 which was preloaded on my system:
3. I have tried the IpV6 fix by unchecking it and it did not work. I have also tried to uncheck the QoS Packet Scheduler, and both link layer topology choices.....no fix with those either
4. I am going try and disable the Symantec Lic net service and see what that might do. Someone posted that it fixed their problem. I will let you guys know.
5. This is a fresh recovery of Vista 64-bit via the HP factory out of the box setting. No viruses or spyware.
6. I have went in devices manager (devmgmt.msc), open the properties window of your network card, then in the power management tab, do not allow the computer to switch off your network card
7. I have heard that I might need to disable my Vista firewall and see what happens. I will do that tonight.
8. Per my ISP and tech who visted my house...everything is fine with my cable modem and on my ISP's end. I knew this though because my XP works fine. I have even tried to renew my ip's. Nota!
If you have any ideas or fixes, please let me know. I will do everything that I can do to find out what is causing this to happen. I am going to call HP tonight and chew them up because they installed the Vista with service pack 1 when they knew that it had issues with Nortons which is pre loaded onto their systems. I really think it has something to do with Nortons and will try these tricks tonight. Before I completely restored my laptop to factory settings, I tried to remove Nortons and I think it was still lurking in the background causing these conflicts.
I will let everyone know tonight what happens and what route I have taken. Microsoft nor HP will asknowledge these issues despite the large amount of forums stating this problem. I will just try to solve it myself using your brains and my own creative thinking.