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Hi Phil,
When you enter the password manually, does Outlook download any messages? The reason I ask this is because Outlook won't 'remember' incorrect passwords - i.e. you have to enter a correct one for it to be stored.
My second thought is whether your ISP or office network may require you to enter a domain as well as the username. E.g. domain\user.
Are you connecting to an Exchange server or a POP3 server?
Thanks
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