Cannot see windows vista program

[prettypink21]

Hi, I was using my computer and in order to view something I had to download Java. I did this then let my computer install updates before it shut down. Since then it will not work! When I start it up it takes ages, then there is a computer in the middle of the screen with a magnifying glass moving around it. If I press the windows button on the keyboard I can see the desktop behind this screen but cannot access it. I have tried starting it in safe mode also but no use. The hard drive seems to be running something all the time. I cannot even access the internet to run a virus check on it. Any advice would be gratefully received.

Thanks, Prettypink

[Steve]

Hello PrettyPink,

welcome to Vistaheads

If you cannot boot up in safe mode then there is something serious...

Can you leave the PC on for a long time to see if it "becomes" ok. It might be trying to install a lot of files...etc.. and is taking it's time

If you still have a problem then you will have to do a Repair of Vista,

regards

Steve

[prettypink21]

Thanks Steve, How do I do a repair of vista? It will boot up but the screen stays with the white screen in front of it.

[Steve]

Hi PrettyPink,

please follow the instructions on this page.... John Barnett's Windows Vista Support: Repair A Vista Installation Using The Upgrade Option Of The Vista DVD

This will keep all your current settings and programs intact,

regards

Steve