Printer errors with Vista and Publisher on HP 4600

[piorett]

I am trying to print from the Windows Publisher Program on our new Vista platform and everytime I try to print more than 1 copy of the document, (such as 20 copies) at a time, I get an error message and it stalls my print job. Please help!

Piorett

[Steve]

Hi Piorett,

welcome aboard

what version of Vista are you using?

What is the exact error message that comes up when you try to print more than one copy?

regards

Steve

[Steve]

Hi Piorett,

welcome aboard

What version of Vista do you have ?

What is the exact error that comes up when you try to print?

regards

Steve

[piorett]

Hello! Thanks for noticing my post! We are using VISTA Home. Does that help? It is not VISTA Office. Oh, and it does not give me a printer error box. The only way I know it is getting an error is if I open the Printers folder and see that it spools and then during printing it changes from printing to error and then stops printing. It does not make any sense. Thanks.

Piorett

[Steve]

Hi Piorett,

Lets try the following...

Move or delete the c:\windows\system32\spool\drivers\w32x86 folder.

Reboot.

Go to Printers Folder in Control Panel.

Delete any printer you see in here

Right click in the printers folder and go to server properties\drivers tab.

Select and remove any remaining drivers.

Reboot.

Reinstall the printer and see how it goes,

Let us know how you get on,

regards

Steve