Hello & Updates problem

[nmc]

Just found and joined this forum - Hi.

Error code 80070057 'Windows could not search for updates' has prevented me accessing any updates (security of otherwise) for weeks. I had hoped that SP1 with its package of previous updates would be a cure but it seems that without KB938371, only available via updates, SP1 cannot be loaded. I have tried all of the acknowledged fixes for update failure, although admittedly I can't get 'changing proxy settings' to work. Nothing else works. I've tried MS support and they don't reply. I don't really want to spend £46 talking to them. Any ideas? Thanks

[Steve]

Hi nmc,

welcome aboard

Have you tried this solution...

Stop the Automatic Updates service.

Delete C:\Windows\SoftwareDistribution

Go back to Windows Update and retry the update

It has been known to work for some people,

Let us know how you get on,

regards

Steve

[nmc]

Super quick response. Sadly I have tried that solution innumerable times. No joy I'm afraid.

[Steve]

Hi nmc,

what version of Vista do you have?

Can you have a look in your Windows Update Log after trying the Update and pasting the contents into a post. Hopefully this might give us some extra clues.

regards

Steve

[nmc]

My version is Home Premium. The update log :

2008-01-20 21:55:10:375 1164 193c Setup WARNING: CBS EvaluateApplicability returned error, error = 0x80070057
2008-01-20 21:55:10:375 1164 193c Setup FATAL: Applicability evaluation for setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.0.6000.381" failed, error = 0x80070057
2008-01-20 21:55:10:375 1164 193c Setup FATAL: SelfUpdate check failed, err = 0x80070057
2008-01-20 21:55:10:375 1164 193c Agent * WARNING: Skipping scan, self-update check returned 0x80070057
2008-01-20 21:55:10:375 1164 193c Agent * WARNING: Exit code = 0x80070057
2008-01-20 21:55:10:375 1164 193c Agent *********
2008-01-20 21:55:10:375 1164 193c Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2008-01-20 21:55:10:375 1164 193c Agent *************
2008-01-20 21:55:10:375 1164 193c Agent WARNING: WU client failed Searching for update with error 0x80070057
2008-01-20 21:55:10:376 1164 1f04 AU >>## RESUMED ## AU: Search for updates [CallId = {C7B1918C-7585-44B8-9C6C-CB8D4ED8DD2F}]
2008-01-20 21:55:10:376 1164 1f04 AU # WARNING: Search callback failed, result = 0x80070057
2008-01-20 21:55:10:376 1164 1f04 AU # WARNING: Failed to find updates with error code 80070057
2008-01-20 21:55:10:376 1164 1f04 AU #########
2008-01-20 21:55:10:376 1164 1f04 AU ## END ## AU: Search for updates [CallId = {C7B1918C-7585-44B8-9C6C-CB8D4ED8DD2F}]
2008-01-20 21:55:10:376 1164 1f04 AU #############
2008-01-20 21:55:10:376 1164 1f04 AU AU setting next detection timeout to 2008-01-21 01:55:10
2008-01-20 21:55:10:377 1164 1f04 AU Setting AU scheduled install time to 2008-01-21 08:00:00
2008-01-20 21:55:10:379 1164 193c Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2008-01-20 21:55:10:380 1164 1590 AU WARNING: GetServiceTransientInfo failed, error = 0x80248007
2008-01-20 21:55:10:380 356 11c4 WUApp WARNING: Failed to load the update list, error 80248007
2008-01-20 21:55:10:381 356 11c4 WUApp WARNING: Failed to populate update list with error 80248007
2008-01-20 21:55:10:383 1164 1590 AU WARNING: GetServiceTransientInfo failed, error = 0x80248007
2008-01-20 21:55:10:383 356 11c4 WUApp WARNING: Failed to load the update list, error 80248007
2008-01-20 21:55:10:384 356 11c4 WUApp WARNING: Failed to populate update list with error 80248007
2008-01-20 21:55:10:387 1164 1590 AU Triggering AU detection through DetectNow API
2008-01-20 21:55:10:387 1164 1590 AU Triggering Online detection (interactive)
2008-01-20 21:55:10:387 1164 1044 AU #############
2008-01-20 21:55:10:387 1164 1044 AU ## START ## AU: Search for updates
2008-01-20 21:55:10:387 1164 1044 AU #########
2008-01-20 21:55:10:388 1164 193c Misc Microsoft signed: Yes
2008-01-20 21:55:10:394 1164 1044 AU <<## SUBMITTED ## AU: Search for updates [CallId = {896328E6-2B22-4F1B-913E-9083D36035D6}]
2008-01-20 21:55:10:396 1164 193c Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2008-01-20 21:55:10:404 1164 193c Misc Microsoft signed: Yes
2008-01-20 21:55:10:412 1164 193c Report WARNING: Reporter failed to upload events with hr = 8024000c.
2008-01-20 21:55:10:412 1164 193c Agent *************
2008-01-20 21:55:10:412 1164 193c Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]

[Steve]

Hi nmc,

this is excellent as it gives us something to go on.

Lets try deleting pending.xml which is in WINDOWS\WinSxS

If you cannot see it then you may have to turn on Show Hidden Files in Explorer.

then try the update again. If it fails again please resend the latest log info.

regards

Steve

[nmc]

Sorry, pending.xml does not appear to exist. I've looked all all files in the WinSxS folder ,including hidden, and it's not there.

[Steve]

Hi nmc,

try the 2nd post from Eric on the following page re pending.xml .... error 80073712 trying to execute on Vista Home Premium - microsoft.public.windowsupdate | Google Groups

regards

Steve

regards

Steve

[nmc]

The help is really appreciated Steve. I've tried Eric's solution but all I get is that pending.xml does not exist.

[Steve]

Hi nmc,

ok then. Next Step is to check out this Microsoft page for the WGA Diagnostics.... Genuine Microsoft Software

This will make sure that MS Update thinks that updates are "allowed" on your PC.

regards

Steve