Hello & Updates problem

[nmc]

Hi Steve,

I've rerun the validation, OK. Tried updates again, same 80070057 msg. Log is below. Surprisingly, the system tells me the SP1 installation tool KB937287 has been installed (3 times) and the updates available icon is now present. But the same error message appears when I try it.

Log:
2008-01-23 10:48:10:251 1220 134 AU Triggering AU detection through DetectNow API
2008-01-23 10:48:10:251 1220 134 AU Triggering Online detection (interactive)
2008-01-23 10:48:10:251 1220 924 AU #############
2008-01-23 10:48:10:251 1220 924 AU ## START ## AU: Search for updates
2008-01-23 10:48:10:251 1220 924 AU #########
2008-01-23 10:48:10:258 1220 924 AU <<## SUBMITTED ## AU: Search for updates [CallId = {205A7446-8C80-4DA0-ADF1-35E0887342A1}]
2008-01-23 10:48:10:258 1220 139c Agent *************
2008-01-23 10:48:10:258 1220 139c Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2008-01-23 10:48:10:258 1220 139c Agent *********
2008-01-23 10:48:10:258 1220 139c Agent * Online = Yes; Ignore download priority = No
2008-01-23 10:48:10:258 1220 139c Agent * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
2008-01-23 10:48:10:259 1220 139c Agent * ServiceID = {9482F4B4-E343-43B6-B170-9A65BC822C77}
2008-01-23 10:48:10:259 1220 139c Setup Checking for agent SelfUpdate
2008-01-23 10:48:10:260 1220 139c Setup Client version: Core: 7.0.6000.381 Aux: 7.0.6000.381
2008-01-23 10:48:10:305 1220 139c Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2008-01-23 10:48:10:314 1220 139c Misc Microsoft signed: Yes
2008-01-23 10:48:10:607 1220 139c Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2008-01-23 10:48:10:615 1220 139c Misc Microsoft signed: Yes
2008-01-23 10:48:10:640 1220 139c Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident .cab:
2008-01-23 10:48:10:648 1220 139c Misc Microsoft signed: Yes
2008-01-23 10:48:11:080 1220 139c Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident .cab:
2008-01-23 10:48:11:088 1220 139c Misc Microsoft signed: Yes
2008-01-23 10:48:11:094 1220 139c Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wsus3se tup.cab:
2008-01-23 10:48:11:102 1220 139c Misc Microsoft signed: Yes
2008-01-23 10:48:11:181 1220 139c Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wsus3se tup.cab:
2008-01-23 10:48:11:189 1220 139c Misc Microsoft signed: Yes
2008-01-23 10:48:11:218 1220 139c Setup Determining whether a new setup handler needs to be downloaded
2008-01-23 10:48:11:218 1220 139c Setup SelfUpdate handler is not found. It will be downloaded
2008-01-23 10:48:11:219 1220 139c Setup Evaluating applicability of setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.0.6000.381"
2008-01-23 10:48:11:382 1220 139c Handler FATAL: UH: 0x80070057: EvaluateApplicability failed in CCbs::EvaluateApplicability
2008-01-23 10:48:11:382 1220 139c Setup WARNING: CBS EvaluateApplicability returned error, error = 0x80070057
2008-01-23 10:48:11:383 1220 139c Setup FATAL: Applicability evaluation for setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.0.6000.381" failed, error = 0x80070057
2008-01-23 10:48:11:383 1220 139c Setup FATAL: SelfUpdate check failed, err = 0x80070057
2008-01-23 10:48:11:383 1220 139c Agent * WARNING: Skipping scan, self-update check returned 0x80070057
2008-01-23 10:48:11:399 1220 139c Agent * WARNING: Exit code = 0x80070057
2008-01-23 10:48:11:399 1220 139c Agent *********
2008-01-23 10:48:11:399 1220 139c Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2008-01-23 10:48:11:399 1220 139c Agent *************
2008-01-23 10:48:11:399 1220 139c Agent WARNING: WU client failed Searching for update with error 0x80070057
2008-01-23 10:48:11:399 1220 10b4 AU >>## RESUMED ## AU: Search for updates [CallId = {205A7446-8C80-4DA0-ADF1-35E0887342A1}]
2008-01-23 10:48:11:399 1220 10b4 AU # WARNING: Search callback failed, result = 0x80070057
2008-01-23 10:48:11:399 1220 10b4 AU # WARNING: Failed to find updates with error code 80070057
2008-01-23 10:48:11:400 1220 10b4 AU #########
2008-01-23 10:48:11:400 1220 10b4 AU ## END ## AU: Search for updates [CallId = {205A7446-8C80-4DA0-ADF1-35E0887342A1}]
2008-01-23 10:48:11:400 1220 10b4 AU #############
2008-01-23 10:48:11:400 1220 10b4 AU AU setting next detection timeout to 2008-01-23 14:48:11
2008-01-23 10:48:11:401 1220 10b4 AU Setting AU scheduled install time to 2008-01-24 08:00:00
2008-01-23 10:48:16:382 1220 139c Report REPORT EVENT: {20C6F191-1982-48A8-ACB0-C8A2FC5DFE26} 2008-01-23 10:48:11:383+0100 1 148 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1 80070057 SelfUpdate Failure Software Synchronization Windows Update Client failed to detect with error 0x80070057.
2008-01-23 10:49:12:434 1220 134 AU Triggering AU detection through DetectNow API
2008-01-23 10:49:12:434 1220 134 AU Triggering Online detection (interactive)
2008-01-23 10:49:12:434 1220 924 AU #############
2008-01-23 10:49:12:434 1220 924 AU ## START ## AU: Search for updates
2008-01-23 10:49:12:434 1220 924 AU #########
2008-01-23 10:49:12:441 1220 924 AU <<## SUBMITTED ## AU: Search for updates [CallId = {95C4028A-2C75-42E5-800D-00FB1ED425AD}]
2008-01-23 10:49:12:442 1220 139c Agent *************
2008-01-23 10:49:12:442 1220 139c Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2008-01-23 10:49:12:442 1220 139c Agent *********
2008-01-23 10:49:12:442 1220 139c Agent * Online = Yes; Ignore download priority = No
2008-01-23 10:49:12:442 1220 139c Agent * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
2008-01-23 10:49:12:442 1220 139c Agent * ServiceID = {9482F4B4-E343-43B6-B170-9A65BC822C77}
2008-01-23 10:49:12:442 1220 139c Setup Checking for agent SelfUpdate
2008-01-23 10:49:12:443 1220 139c Setup Client version: Core: 7.0.6000.381 Aux: 7.0.6000.381
2008-01-23 10:49:12:485 1220 139c Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2008-01-23 10:49:12:495 1220 139c Misc Microsoft signed: Yes
2008-01-23 10:49:12:663 1220 139c Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2008-01-23 10:49:12:671 1220 139c Misc Microsoft signed: Yes
2008-01-23 10:49:12:698 1220 139c Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident .cab:
2008-01-23 10:49:12:706 1220 139c Misc Microsoft signed: Yes
2008-01-23 10:49:13:019 1220 139c Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident .cab:
2008-01-23 10:49:13:028 1220 139c Misc Microsoft signed: Yes
2008-01-23 10:49:13:036 1220 139c Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wsus3se tup.cab:
2008-01-23 10:49:13:044 1220 139c Misc Microsoft signed: Yes
2008-01-23 10:49:13:129 1220 139c Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wsus3se tup.cab:
2008-01-23 10:49:13:136 1220 139c Misc Microsoft signed: Yes
2008-01-23 10:49:13:168 1220 139c Setup Determining whether a new setup handler needs to be downloaded
2008-01-23 10:49:13:169 1220 139c Setup SelfUpdate handler is not found. It will be downloaded
2008-01-23 10:49:13:169 1220 139c Setup Evaluating applicability of setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.0.6000.381"
2008-01-23 10:49:13:491 1220 139c Handler FATAL: UH: 0x80070057: EvaluateApplicability failed in CCbs::EvaluateApplicability
2008-01-23 10:49:13:491 1220 139c Setup WARNING: CBS EvaluateApplicability returned error, error = 0x80070057
2008-01-23 10:49:13:491 1220 139c Setup FATAL: Applicability evaluation for setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.0.6000.381" failed, error = 0x80070057
2008-01-23 10:49:13:491 1220 139c Setup FATAL: SelfUpdate check failed, err = 0x80070057
2008-01-23 10:49:13:491 1220 139c Agent * WARNING: Skipping scan, self-update check returned 0x80070057
2008-01-23 10:49:13:506 1220 139c Agent * WARNING: Exit code = 0x80070057
2008-01-23 10:49:13:506 1220 139c Agent *********
2008-01-23 10:49:13:506 1220 139c Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2008-01-23 10:49:13:506 1220 139c Agent *************
2008-01-23 10:49:13:506 1220 139c Agent WARNING: WU client failed Searching for update with error 0x80070057
2008-01-23 10:49:13:506 1220 10b4 AU >>## RESUMED ## AU: Search for updates [CallId = {95C4028A-2C75-42E5-800D-00FB1ED425AD}]
2008-01-23 10:49:13:506 1220 10b4 AU # WARNING: Search callback failed, result = 0x80070057
2008-01-23 10:49:13:506 1220 10b4 AU #


Neil

[Steve]

Hi Neill,

getting back to when you mentioned proxy settings. Please try a few of these Online virus scanners 10 best Free Online Virus and Malware Scanners | TechnoBuzz.net to rule out any malware blocking updates, changing proxy settings, etc.

regards

Steve

[nmc]

System scanned - no problems detected.

Neil

[Steve]

Hi nmc,

lets try and reinstall the Windows Update Agent.

Download the setup file http://go.microsoft.com/fwlink/?LinkID=91237 to a folder and run it by right clicking on the setup file and select Run As Administrator.

Try the updates again and post another log session and also see if there is anything in the Cbs.log file,

regards

Steve

[nmc]

Good morning Steve,

The updates setup file has been tried. As before, I get 'Windows Update Agent has encountered an unrecoverable error'.

I've looked at the cbs.log. An extract is below. The only significant (?) entries relate to roughly when the update problem started. The last few lines have been repeated continuously up to date.

2007-11-14 08:49:37, Info CBS Loaded Servicing Stack v6.0.6000.16386 with Core: C:\Windows\winsxs\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.0.6000.16386_non e_07289f4cca5f6990\cbscore.dll
2007-11-14 08:49:37, Info CSI 00000003@2007/11/14:07:49:37.450 WcpInitialize (wcp.dll version 0.0.0.5) called (stack @0x69daf745 @0x70841a0d @0x70841794 @0xa3357 @0xa29ba @0xa1939)
2007-11-14 08:49:37, Info CBS NonStart: Checking to ensure startup processing was not required.
2007-11-14 08:49:37, Info CSI 00000004 IAdvancedInstallerAwareStore_ResolvePendingTransac tions (call 1) (flags = 00000004, progress = NULL, phase = 0, pdwDisposition = disp
2007-11-14 08:49:37, Info CBS NonStart: Success, startup processing not required as expected.
2007-11-14 08:49:37, Info CSI 00000005 CSI Store 3829408 (0x003a6ea0) initialized
2007-11-14 08:49:37, Info CBS Session: 29894290:3887763185 initialized.
2007-11-14 08:49:37, Info CBS Session: 29894290:3887763185 finalized. Reboot required: no
2007-11-14 08:49:37, Info CBS Session: 29894290:3889071695 initialized.
2007-11-14 08:49:37, Info CBS Session: 29894290:3889071695 finalized. Reboot required: no
2007-11-14 08:49:37, Info CBS Session: 29894290:3890331380 initialized.
2007-11-14 08:49:37, Info CBS Session: 29894290:3890331380 finalized. Reboot required: no
2007-11-14 08:49:37, Info CBS Session: 29894290:3891864485 initialized.
2007-11-14 08:49:38, Info CBS Session: 29894290:3891864485 finalized. Reboot required: no

Thanks again for your help.
Neil

[Steve]

Hi Neil,

next thing to see is if Windows Modules Installer Service is running.

Start -> Run -> Services.msc and then look for Windows Modules Installer and ensure it is running.

regards

Steve

[nmc]

The Win Modules Installer wasn't running but it is now started.

[Steve]

Hi Neil,

can you try the updates again with the Windows Modules Installer running. If it fails again can you post from the Windowsupdate.log again, thanks,

regards

Steve

[nmc]

Still no go. Here's the latest log:
2008-01-25 15:52:38:396 1220 1dd4 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wsus3se tup.cab:
2008-01-25 15:52:38:404 1220 1dd4 Misc Microsoft signed: Yes
2008-01-25 15:52:38:428 1220 1dd4 Setup Determining whether a new setup handler needs to be downloaded
2008-01-25 15:52:38:428 1220 1dd4 Setup SelfUpdate handler is not found. It will be downloaded
2008-01-25 15:52:38:429 1220 1dd4 Setup Evaluating applicability of setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.0.6000.381"
2008-01-25 15:52:38:560 1220 1dd4 Handler FATAL: UH: 0x80070057: EvaluateApplicability failed in CCbs::EvaluateApplicability
2008-01-25 15:52:38:560 1220 1dd4 Setup WARNING: CBS EvaluateApplicability returned error, error = 0x80070057
2008-01-25 15:52:38:560 1220 1dd4 Setup FATAL: Applicability evaluation for setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.0.6000.381" failed, error = 0x80070057
2008-01-25 15:52:38:560 1220 1dd4 Setup FATAL: SelfUpdate check failed, err = 0x80070057
2008-01-25 15:52:38:560 1220 1dd4 Agent * WARNING: Skipping scan, self-update check returned 0x80070057
2008-01-25 15:52:38:561 1220 1dd4 Agent * WARNING: Exit code = 0x80070057
2008-01-25 15:52:38:561 1220 1dd4 Agent *********
2008-01-25 15:52:38:561 1220 1dd4 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2008-01-25 15:52:38:561 1220 1dd4 Agent *************
2008-01-25 15:52:38:561 1220 1dd4 Agent WARNING: WU client failed Searching for update with error 0x80070057
2008-01-25 15:52:38:562 1220 1f94 AU >>## RESUMED ## AU: Search for updates [CallId = {DE5AA1AA-06E1-4622-A390-5D93090BD0FD}]
2008-01-25 15:52:38:562 1220 1f94 AU # WARNING: Search callback failed, result = 0x80070057
2008-01-25 15:52:38:562 1220 1f94 AU # WARNING: Failed to find updates with error code 80070057
2008-01-25 15:52:38:562 1220 1f94 AU #########
2008-01-25 15:52:38:562 1220 1f94 AU ## END ## AU: Search for updates [CallId = {DE5AA1AA-06E1-4622-A390-5D93090BD0FD}]
2008-01-25 15:52:38:562 1220 1f94 AU #############
2008-01-25 15:52:38:562 1220 1f94 AU AU setting next detection timeout to 2008-01-25 19:52:38
2008-01-25 15:52:38:562 1220 1f94 AU Setting AU scheduled install time to 2008-01-26 08:00:00
2008-01-25 15:52:43:560 1220 1dd4 Report REPORT EVENT: {53384B25-63B4-462E-98BD-B42C68BD9D40} 2008-01-25 15:52:38:560+0100 1 148 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1 80070057 SelfUpdate Failure Software Synchronization Windows Update Client failed to detect with error 0x80070057.

[Steve]

Neil,

lets try this.....

from the command line (cmd.exe) type: net stop wuauserv

from the command line type: regsvr32 %windir%\system32\wups2.dll

Download the manual installer from here: http://download.windowsupdate.com/Wi...gent30-x86.exe

from the command line change to the directory that contains the file you just downloaded and type WindowsUpdateAgent30-x86.exe /wuforce

regards
Steve