WINLOGON_FATAL_ERROR caused by ntkrnlmp.exe

[Bmorris]

Hey guys,

I ran into this problem after doing a clean install of Vista Business 64-bit on my HP tablet. I ran Windows Debugger and got the following:

Here is the first analysis:

Use !analyze -v to get detailed debugging information.

BugCheck C000021A, {fffff880008b0b00, ffffffffc0000001, 0, 0}

Probably caused by : ntkrnlmp.exe ( nt!ExpSystemErrorHandler2+5e9 )

The detailed analysis looks like this:

WINLOGON_FATAL_ERROR (c000021a)
The Winlogon process terminated unexpectedly.
Arguments:
Arg1: fffff880008b0b00, String that identifies the problem.
Arg2: ffffffffc0000001, Error Code.
Arg3: 0000000000000000
Arg4: 0000000000000000

Debugging Details:
------------------


ERROR_CODE: (NTSTATUS) 0xc000021a - {Fatal System Error} The %hs system process terminated unexpectedly with a status of 0x%08x (0x%08x 0x%08x). The system has been shut down.

BUGCHECK_STR: 0xc000021a_c0000001

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

PROCESS_NAME: smss.exe

CURRENT_IRQL: 0

LAST_CONTROL_TRANSFER: from fffff80001f937dc to fffff80001c4d950

(Not including STACK_TEXT)

STACK_COMMAND: kb

FOLLOWUP_IP:
nt!ExpSystemErrorHandler2+5e9
fffff800`01e121c9 cc int 3

SYMBOL_STACK_INDEX: 2

SYMBOL_NAME: nt!ExpSystemErrorHandler2+5e9

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nt

IMAGE_NAME: ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP: 48d1ba12

FAILURE_BUCKET_ID: X64_0xc000021a_c0000001_nt!ExpSystemErrorHandler2+ 5e9

BUCKET_ID: X64_0xc000021a_c0000001_nt!ExpSystemErrorHandler2+ 5e9


So I gathered that the "ntkrnlmp.exe" caused the problem but I have no idea how to fix it. Any suggestions?

Thanks in advance for the help.

Brandon