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ntdll.dll Error Windows DVD Maker Crash

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  #1 (permalink)  
Old 03-02-2010
 

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ntdll.dll Error Windows DVD Maker Crash
Hello,

I'm having a problem with Windows DVD Maker.

I was trying to burn a DVD with WDVDM, and a bunch of AVI DivX videos. Before I even got to the progress of the encoding screen, the program just crashed. I tried several times after that and got to the same spot everytime, before the program crashed.

This problem has just started to happen the last few weeks. I've never had this happen before and have been able to burn DivX AVI files to dvd before.

I have the following programs installed as well that may have contributed to the error:
AVG Free AV 9.0
CC Cleaner
Spybot Search and Destroy

As far as I can remember, Spybot was installed 2 weeks ago. The rest have been on for a few months. Could the problem be caused by the Spybot software?

I am running Vista SP 2, on a dell inspiron 530 with 2.00GHZ processor. The operating system is a 32 bit.

This is what I am getting from the event log:

Faulting Application: DVDVMaker.exe
Version 6.0.6002.18005
Time Stamp: 0X49e02385
Faulting Module: ntdll.dll
Version 6.0.6002.18005
Time Stamp: 0X49e03821
Exception Code: 0Xc0000005
Fault Offset: 0x000666ab
Process id: 0x1054
Applciation Start Time: 0x01cab58851e795bf

Any help would be greatly appreciated. I have a video I want to burn as soon as i get this fixed.
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  #2 (permalink)  
Old 04-07-2010
 

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Re: ntdll.dll Error Windows DVD Maker Crash
So I've done some hunting and trial and error guessing and I solved my problem.

I seemed to not have XVid decoder on my computer but had DivX and AC3 decoder installed. Once I installed XVid, DVD Maker worked as normal again. Got the videos burnt no problem.

So I would suggest first to anyone having this problem, to check if they have the latest versions of the AC3 decoder, DivX driver, and the XVid driver installed on thier system. That may just be the trick to the solution, just as I found out.
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