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-   -   BSOD on Print (http://www.vistaheads.com/forums/software-problems/430983-bsod-print.html)

jak119 07-20-2009 16:53

BSOD on Print
 
Hello,
I'm having a rather bizarre issue and an incredibly difficult time getting support from the PC manufacturer. About a month ago we purchased a new computer to push our whole office towards Vista.

I originally had setup the computer to print to a wireless print server however every time I tried to print to it I had a resulting BSOD. Due to time constraints we simply ditched the print server and began to use a USB repeater to reach the plotter's new location.

On Friday when someone attempted to print a local job to the plotter (HP DesignJet 500 series) from the computer the BSODs returned. The resulting error is a System_Service_Exception with a stop code of 0x0000003B. The application that the screen blames is win32k.sys. This error happens every time you try to send a job to the plotter however sending a job to another printer (HP Photosmart C6180) there is no resulting BSOD.

I've tried searching and the best that I could get was from this forum I have not tried running all the troubleshooting steps however I have tried to update and change the printer drivers for the plotter as well as update the video driver to the latest from NVidia. I was hoping to maybe find someone out there who has had a similar issue or a suggested fix before I go tearing through the system with Startup Repair since having this PC up is a priority.

Note: The PC works perfectly fine as long as you don't try to print to the plotter. However using a networked PC to print to the plotter works perfectly fine.

The machine specs are as follows:
Processor Intel Core 2 Quad Q8200(2.33GHz)
Cache Per Processor 4MB L2 Cache
Memory 4GB (2x2GB) DDR2 800
Hard Drive 500GB SATA-II 3.0Gb/s 7200RPM HDD
Optical Drive 1 22X DVD±R/±RW Dual Layer Drive
Graphics NVIDIA GeForce 9500GT 1GB PCI-Express Graphics Card
Audio Sound card - Integrated
Ethernet 10/100 Mbps LAN
Power Supply 420W
Keyboard Xtreme Gear USB Keyboard
Mouse Xtreme Gear USB Mouse
Operating System Windows Vista Home Premium 64-bit
Motherboard
Chipset Intel G31

CPU
CPU Type Core 2 Quad
Installed Qty 1
CPU FSB 1333MHz
CPU Speed Q8200(2.33GHz)
L2 Cache Per CPU 4MB
CPU Socket Type LGA 775
CPU Main Features 64 bit Quad-Core Processor

Graphics
GPU/VPU Type NVIDIA GeForce 9500 GT
Graphics Interface PCI Express x16

Memory
Memory Capacity 4GB DDR2
Memory Speed DDR2 800
Form Factor DIMM 240-pin
Memory Spec 2GB x 2
Memory Slots (Available/Total) 0/2

Hard Drive
HDD Capacity 500GB
HDD Interface SATA II
HDD RPM 7200rpm


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