Join Date: Apr 2009
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Photoshop CS4 has stopped working!
I hope this is the place to post this.
My wife has Photoshop CS4 installed on her new HP Pavilion dv7-1020us.
I ordered this computer for her and made sure it had more than enough to run Photoshop CS4 (for her photgraphy).
It ran great for a few months and all but while on vacation, I plugged my external hard drive in to check some files and afterwards we cannot get Photoshop CS4 to open.
This is the error message we get.
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 188.8.131.52
Application Timestamp: 499bfd16
Fault Module Name: MSVCR80.dll
Fault Module Version: 8.0.50727.1434
Fault Module Timestamp: 475772d1
Exception Code: c0000005
Exception Offset: 0000000000086bc1
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 1f4d
Additional Information 2: 77a758030183af8613c36f54b6a254d9
Additional Information 3: 1035
Additional Information 4: 0f3dc7c16d52425c5d727bf77673a731
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Microsoft Online Crash Analysis
Now, after a few hours of looking online for fixes, Someone told me to look for the Faulty module (MSVCR80.dll in our case) and google it. did that and found a site telling me to run sfc /scannow from it as an administrator. Did that and the computer told me it found some corrupt files but was unable to fix them. Created a CBS.log whatever that is.
My question is, does anyone know how to fix this or can direct me to someone who can? also, does anyone know how to access this log the scan created?
Any help would be awesome!