Greetings & Here's my problem!

[unclemikefusny]

Hello, all.

Just joined up and hope you can help me. I have a new Vista Home Premium running on an HP computer and cannot get my Sharp AL-1540CS combination copier/printer/scanner to install. I went to the sharpusa web site and downloaded what was supposed to be the Vista driver install program but it just doesn't work. Any ideas? Is there some trick to this? My HP500 plotter and 1220 printer installed just fine with plug and play.

Mike Fisher

[Steve]

Hi Mike,

when you say it doesnt work do you mean the install program does not work or the printer does not work after the sodtware installation?

regards

Steve

[unclemikefusny]

Thanks for the response. I called the 800# and the fellow told me to go to the Sharp Canadian website to get the driver that actually works!! The one from the Sharpusa.com site would go through the motions OK, but when you plug in the printer, Vista says it can't find a driver for it. Had to completely uninstall the "US" driver and download and reinstall the "Canadian" driver. Works fine now.

For anyone who needs it, the location is Sharp.ca.

[unclemikefusny]

Call the North American help desk for Sharp. That's what I did and the fellow who answered directed me to the Canadian site that had the right driver. Unfortunately, it was long ago enough so I don't remember the exact details. It did work perfectly, though.

[PeterC]

Thanks for your help.

After writing my question I found the driver on the sharp Canada site. It worked like a charm!

Thanks again for you help.

Peter

[kor]

I just went to the sharp.ca site and don't see anything but the 32 bit version of the Vista al 1540cs. Please tell me how to get to it!

[PeterC]

Hi there Kor.

I used the 32 bit driver. Are you looking for the 64 bit? The only one that I could find was the 32 bit for Vista.

You go to Sharp.ca, click on "service Support" and then "downloads". Choose "copier" in the pull-down menu and then your model number.

I have Vista Home Premium and it worked fine.

[kor]

THANKS!! I presumed since the sharp USA 32 bit didn't work, that I needed something else. The CA one worked perfectly!