If you're still running WinXP SP1, you can't possibly have a functional
anti-virus application installed. See...
Cleaning a Compromised System
Back-up any personal data (none of which should be considered 100%
trustworthy at this point) then format the HDD & do a clean install of
Windows. Please note that a Repair Install (AKA in-place upgrade) will NOT
HOW TO do a clean install of WinXP: See
and/or Method 1 in
After the clean install, you will have the equivalent of a "new computer" so
take care of everything on the following page before otherwise connecting
the machine to the internet or a local network (i.e., other computers) and
before using a flash drive or SDCard that isn't brand-new or hasn't been
4 steps to help protect your new computer before you go online
Other helpful references include:
HOW TO get a computer running WinXP Gold (no Service Packs) fully patched
(after a clean install)
HOW TO get a computer running WinXP SP1(a) or SP2 fully patched (after a
Tip: After getting the computer fully-patched, download/install KB971029
NB: Any Norton or McAfee free-trial that came preinstalled on the computer
when you bought it will be reinstalled (but invalid) when Windows is
reinstalled. You MUST uninstall the free-trial AND download/run the
appropriate removal tool BEFORE installing any updates, Windows Service
Packs or IE upgrades AND BEFORE installing your new anti-virus application
(which will require WinXP SP3 to be installed).
Norton Removal Tool
McAfee Consumer Products Removal Tool
If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
Silver Surfer Silk wrote:
> I'm still using Dial-Up. I want to use a Mobile Broadband Dongle. I
> understand with XP I need to be using Service Pack 2 (or Service Pack 3).
> am only using Service Pack 1.
> I tried to order a CD to update to Service Pack 2 but it only lets me
> Service Pack 3. It specifies that to upgrade to SP3 you already need to
> running SP1a or SP2.
> So I looked at upgrading to SP1a but the download says it is 'not
> recommended if you already running SP1'.
> So; how to I get a CD to upgrade to SP2 - or should I download the SP1a
> update and proceed with the SP3 CD order?
> Please help. It is a nightmare using dial-up in 2010......
> Thanks :-)