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Re: error 80070490

microsoft.public.windowsupdate






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Old 06-16-2010
TCR2121
 

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Re: error 80070490
Did this work in the end?

"dadoffourkids" wrote:

> We have a Vista computer failing with the same error code. We can't find a
> reference either. We contacted Microsoft and got a completely different set
> of instructions:
>
> Dear Customer,
>
> Thank you for contacting Microsoft Windows Update Support. My name is Kino
> and I am glad to work with you. To contact me, you can send emails directly
> to my account: xxxxxxx@mssupport.microsoft.com with the case ID xxxxxxx in
> the subject line.
>
> I would like to apologize for the delay in responding to your support
> request. Please be assured that you have successfully contacted the correct
> support team and I will be working with you to address your concerns as
> quickly as possible.
>
> From your description, I understand that the Security Update for Microsoft
> .NET Framework, Version 2.0 (KB929916) cannot be installed. If I have
> misunderstood your concern, please feel free to let me know.
>
> I understand the inconvenience you have experienced. Please be assured that
> I will do my best to help you resolve the issue as quickly as possible.
>
> The issue can be caused by a damaged .NET Framework component. At this time,
> let's refer to the following steps to troubleshoot it:
>
> Step 1: Download Microsoft Windows Installer CleanUp utility
> ============================================
> 1. Visit:
> http://download.microsoft.com/downlo...BD/msicuu2.exe
> 2. Please save the file on your Desktop
> 3. Please double click the msicuu2.exe file to install it onto your computer.
>
> Step 2: Remove .NET Framework 2.0
> ===========================
> 1. Click Start Button -> All Programs->Windows Installer Clean Up.
> 2. Please locate and remove.NET Framework software.
> After that, please perform the following suggestions to reinstall .NET
> Framework 2.0 and its update.
>
> Step 3: Reinstall .NET Framework Version 2.0 Redistributable Package and its
> update
> ================================================== ==============
> Please download and install the following updates one by one using sequence.
> Microsoft .NET Framework Version 2.0 Redistributable Package (x86)
> http://download.microsoft.com/downlo...a/dotnetfx.exe
> .NET Framework 2.0 SYSTEM.WEB.DLL Security Update for Windows Vista
> http://www.microsoft.com/downloads/d...DisplayLang=en
>
> Note: When the “File Download” window appears, please click the Save button,
> and follow the directions to save the file on the Desktop. After downloading
> all setup files, please double-click on each one to install them one by one.
> However, if any error message is encountered when installing .NET Framework
> 2.0 and the update, please capture a screenshot for further research.
>

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