• Which version of the Windows operating system am I running?
http://windows.microsoft.com/en-us/w...m-am-i-running
• Is my PC running the 32-bit or 64-bit version of Windows?
http://windows.microsoft.com/en-us/w...t-32-or-64-bit
Always state your full Windows version (e.g., WinXP SP3; WinXP 64-bit SP2;
Vista SP1; Vista 64-bit SP2; Win7; Win7 64-bit) when posting in a forum or
newsgroup. Please do so in your next reply. In this case, also state your IE
version.
What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?
Has a(another) Norton or McAfee application ever been installed on the
computer (e.g., a free-trial version that came preinstalled when you bought
it)?
~~~~~~~~~~~~~~~~~~~~~~~
For home users, no-charge support is available by calling 1-866-PCSAFETY
(and/or 1-866-234-6020 and/or 1-800-936-5700) in the United States and in
Canada or by contacting your local Microsoft subsidiary. There is no-charge
for support calls that are associated with security updates. When you call,
clearly state that your problem is related to a Security Update and cite the
update's KB number (e.g., KB982381).
Or you can...
Start a free Windows Update support incident email request:
https://support.microsoft.com/oas/de...spx?gprid=6527
Customers who experience issues installing Microsoft security updates also
can visit the following page for assistance:
https://consumersecuritysupport.microsoft.com/
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site:
http://support.microsoft.com/common/international.aspx
For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
Shirosaki wrote:
> KB982381: Cumulatief Securityupdate for internet explore 8 for windows
> vista
>
> i Failed multiple times to instal it.
>
> Help me plz.