See the "How to obtain help" section of
For home users, no-charge support is available by calling 1-866-PCSAFETY
(1-866-727-2338; and/or 1-866-234-6020 and/or 1-800-936-5700) in the United
States and in Canada or by contacting your local Microsoft subsidiary.
There is no-charge for support calls that are associated with security
updates. When you call, clearly state that your problem is related to a
Security Update and cite the update's KB number (e.g., KB979909).
Or you can...
Start a free Windows Update support incident email request:
Customers who experience issues installing Microsoft security updates also
can visit the following page for assistance:
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
For enterprise customers, support for security updates is available through
your usual support contacts.
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
> Windows XP Pro - Fully Updated to 12 June-10. I have automatic updates
> switched on but today after downloading and installing one of the updates
> could not be installed. (see reported error) I searched for a solution and
> tried one I found on this website which suggested registering the
> I did this and the process appeared to work OK. But on rebooting the
> machine I still get the same Cannot install updates error:-
> Some updates could not be installed
> The following updates were not installed:
> Microsoft .NET Framework 3.5 SP1 and .NET Framework 2.0 SP2 Security
> for Windows 2000, Windows Server 2003, and Windows XP x86 (KB979909)
> I would appreciate some help to resolve this issue. Thanks