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System Dies after IE8 Updates

microsoft.public.windowsupdate






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  #1 (permalink)  
Old 06-03-2010
V
 

Posts: n/a
System Dies after IE8 Updates
Hi all I have a good one here for you.

I have reformatted a computer twice tonight and have had the exact same
issue twice. I at least have it narrowed down to some windows updates.

System:
XP Home SP3
IE6 Direct upgrade to IE8.
No antivirus installed as of yet because tried to replicate issue and
eliminate it as an issue.

Here is what happens.

Do a fresh clean install from recovery cd's which gives me SP2. Then upgrade
to SP3.

Go and get all high priority updates for the computer. Flash Player Security
Update fails.

Go back to Windows updates and get notice that components are not
registered. No big deal just reboot scan again and all is well.

Now that all XP updates are installed I decide to put in IE8. I did this
eariler the first time which is why I did not know it was the issue.

Anyway after installing IE8 all is still well at this point.

After installing IE8 I get 3 new high priority updates. Download and install
the updates and the machine becomes toast. I do not yet have automatic
updates turned on so each reboot I got the notice that I need to adjust the
settings. This notice no longer comes up after the security updates for IE8
were installed. The machine also no longer reboots and freezes up. Can not
even shut the machine down normally. I have to hold the power button to
turn it off.

I sure wish I could tell you the three updates that were involved so maybe
you could narrow it down but I just am not sure because I can nolonger get
to add remove programs or event viewer to tell you what is happening or what
the last updates were. IE will not open so I can not look on the windows
update site either.

Looks like I may have to rebuild this machine and stick with IE7.

I have never had an issue like this in my life where a clean install of
windows acts like this. Not once but twice and antivirus of any kind has not
been installed.

Go figure. I have wasted hours and accomplished nothing.



Reply With Quote
Sponsored Links
  #2 (permalink)  
Old 06-03-2010
V
 

Posts: n/a
Re: System Dies after IE8 Updates
Hi all I have some more details.

I managed to get into safe mode. Here is what I found.

The last system restore point was a Distributed Software Restore Point at
3:34am.

When I look in C:Windows\IE8Updates directory I found three updates created
at 3:35am, which means those have to be the last three downloaded and one
most likely is the problem child.

The updates are called:
KB971961
KB976662
KB981332

Unfortunately none of these are listed in add remove programs. My only
option here would be to do a system restore and try one at a time all over
again if the issue is fixed with the system restore point.

I would rather know the exact issue and fix it if possible.

One last note, I did also get into Event viewer is safemode and found these
two entries after the updates were installed:

Event 7022 The Distributed Link Tracking Client service hung on starting.
&
Event 7022 The Automatic Updates service hung on starting.

Maybe I have now provided enough for someone to know what is going on.

Just one last point of interest. This should not have any impact on the
issue because the machine works fine until the final updates are installed
but, for some reason when you use the recovery cd's for this machine you end
up getting formatted into the FAT32 format. Before did even the first thing
I used microsoft built in convert tool from command prompt as per the
instructions and converted to NTFS.

Thanks for any help you can provide. If this is not solved I may just try to
keep this machine going and not use IE8 just stick with IE7.
"V" <noemai@notreal.com> wrote in message
news:%23NWoBOvALHA.1700@TK2MSFTNGP02.phx.gbl...
> Hi all I have a good one here for you.
>
> I have reformatted a computer twice tonight and have had the exact same
> issue twice. I at least have it narrowed down to some windows updates.
>
> System:
> XP Home SP3
> IE6 Direct upgrade to IE8.
> No antivirus installed as of yet because tried to replicate issue and
> eliminate it as an issue.
>
> Here is what happens.
>
> Do a fresh clean install from recovery cd's which gives me SP2. Then
> upgrade to SP3.
>
> Go and get all high priority updates for the computer. Flash Player
> Security Update fails.
>
> Go back to Windows updates and get notice that components are not
> registered. No big deal just reboot scan again and all is well.
>
> Now that all XP updates are installed I decide to put in IE8. I did this
> eariler the first time which is why I did not know it was the issue.
>
> Anyway after installing IE8 all is still well at this point.
>
> After installing IE8 I get 3 new high priority updates. Download and
> install the updates and the machine becomes toast. I do not yet have
> automatic updates turned on so each reboot I got the notice that I need to
> adjust the settings. This notice no longer comes up after the security
> updates for IE8 were installed. The machine also no longer reboots and
> freezes up. Can not even shut the machine down normally. I have to hold
> the power button to turn it off.
>
> I sure wish I could tell you the three updates that were involved so maybe
> you could narrow it down but I just am not sure because I can nolonger get
> to add remove programs or event viewer to tell you what is happening or
> what the last updates were. IE will not open so I can not look on the
> windows update site either.
>
> Looks like I may have to rebuild this machine and stick with IE7.
>
> I have never had an issue like this in my life where a clean install of
> windows acts like this. Not once but twice and antivirus of any kind has
> not been installed.
>
> Go figure. I have wasted hours and accomplished nothing.
>
>
>



Reply With Quote
  #3 (permalink)  
Old 06-03-2010
No Mo
 

Posts: n/a
Re: System Dies after IE8 Updates
Yep, that's a good one. Thanks for sharing.

"V" <noemai@notreal.com> wrote in message
news:%23NWoBOvALHA.1700@TK2MSFTNGP02.phx.gbl...
: Hi all I have a good one here for you.
:
: I have reformatted a computer twice tonight and have had the exact same
: issue twice. I at least have it narrowed down to some windows updates.
:
: System:
: XP Home SP3
: IE6 Direct upgrade to IE8.
: No antivirus installed as of yet because tried to replicate issue and
: eliminate it as an issue.
:
: Here is what happens.
:
: Do a fresh clean install from recovery cd's which gives me SP2. Then
upgrade
: to SP3.
:
: Go and get all high priority updates for the computer. Flash Player
Security
: Update fails.
:
: Go back to Windows updates and get notice that components are not
: registered. No big deal just reboot scan again and all is well.
:
: Now that all XP updates are installed I decide to put in IE8. I did this
: eariler the first time which is why I did not know it was the issue.
:
: Anyway after installing IE8 all is still well at this point.
:
: After installing IE8 I get 3 new high priority updates. Download and
install
: the updates and the machine becomes toast. I do not yet have automatic
: updates turned on so each reboot I got the notice that I need to adjust
the
: settings. This notice no longer comes up after the security updates for
IE8
: were installed. The machine also no longer reboots and freezes up. Can not
: even shut the machine down normally. I have to hold the power button to
: turn it off.
:
: I sure wish I could tell you the three updates that were involved so maybe
: you could narrow it down but I just am not sure because I can nolonger get
: to add remove programs or event viewer to tell you what is happening or
what
: the last updates were. IE will not open so I can not look on the windows
: update site either.
:
: Looks like I may have to rebuild this machine and stick with IE7.
:
: I have never had an issue like this in my life where a clean install of
: windows acts like this. Not once but twice and antivirus of any kind has
not
: been installed.
:
: Go figure. I have wasted hours and accomplished nothing.
:
:
:


Reply With Quote
  #4 (permalink)  
Old 06-03-2010
PA Bear [MS MVP]
 

Posts: n/a
Re: System Dies after IE8 Updates
[X-post to IE General]

> No antivirus installed as of yet...


There's a big ol' cluestick, my friend!

> Unfortunately none of these are listed in add remove programs.


Assuming the "Show Updates" box at the top of A/RP is checked, that's an
even bigger cluestick. See...

Cleaning a Compromised System
http://technet.microsoft.com/en-us/l.../cc700813.aspx

Back-up any personal data (none of which should be considered 100%
trustworthy at this point) then format the HDD & do another clean install of
Windows. Please note that a Repair Install (AKA in-place upgrade) will NOT
fix this!

HOW TO do a clean install of WinXP: See
http://michaelstevenstech.com/cleanxpinstall.html#steps and/or Method 1 in
http://support.microsoft.com/kb/978307

After the clean install, you will have the equivalent of a "new computer" so
take care of everything on the following page before otherwise connecting
the machine to the internet or a local network (i.e., other computers) and
before using a flash drive or SDCard that isn't brand-new or hasn't been
freshly formatted:

4 steps to help protect your new computer before you go online
http://www.microsoft.com/security/pypc.aspx

Other helpful references include:

HOW TO get a computer running WinXP Gold (no Service Packs) fully patched
(after a clean install)
http://groups.google.com/group/micro...5afa8ed33e121c

HOW TO get a computer running WinXP SP1(a) or SP2 fully patched (after a
clean install)
http://groups.google.com/group/micro...66ae41add7dd2b

Tip: Run with IE6 installed for a few days to make certain everything's OK.
When you're ready to try another install of IE8, reply to this thread & I'll
give you some tips.

Tip: After getting the computer fully-patched, download/install KB971029
manually: http://support.microsoft.com/kb/971029

NB: Any Norton or McAfee free-trial that came preinstalled on the computer
when you bought it will be reinstalled (but invalid) when Windows is
reinstalled. You MUST uninstall the free-trial AND download/run the
appropriate removal tool BEFORE installing any updates, Windows Service
Packs or IE upgrades AND BEFORE installing your new anti-virus application
(which will require WinXP SP3 to be installed).

Norton Removal Tool
ftp://ftp.symantec.com/public/englis...moval_Tool.exe

McAfee Consumer Products Removal Tool
http://download.mcafee.com/products/...tches/MCPR.exe

--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


V wrote:
> Hi all I have some more details.
>
> I managed to get into safe mode. Here is what I found.
>
> The last system restore point was a Distributed Software Restore Point at
> 3:34am.
>
> When I look in C:Windows\IE8Updates directory I found three updates
> created
> at 3:35am, which means those have to be the last three downloaded and one
> most likely is the problem child.
>
> The updates are called:
> KB971961
> KB976662
> KB981332
>
> Unfortunately none of these are listed in add remove programs. My only
> option here would be to do a system restore and try one at a time all over
> again if the issue is fixed with the system restore point.
>
> I would rather know the exact issue and fix it if possible.
>
> One last note, I did also get into Event viewer is safemode and found
> these
> two entries after the updates were installed:
>
> Event 7022 The Distributed Link Tracking Client service hung on starting.
> &
> Event 7022 The Automatic Updates service hung on starting.
>
> Maybe I have now provided enough for someone to know what is going on.
>
> Just one last point of interest. This should not have any impact on the
> issue because the machine works fine until the final updates are installed
> but, for some reason when you use the recovery cd's for this machine you
> end
> up getting formatted into the FAT32 format. Before did even the first
> thing
> I used microsoft built in convert tool from command prompt as per the
> instructions and converted to NTFS.
>
> Thanks for any help you can provide. If this is not solved I may just try
> to
> keep this machine going and not use IE8 just stick with IE7.
>
>> I have reformatted a computer twice tonight and have had the exact same
>> issue twice. I at least have it narrowed down to some windows updates.
>>
>> System:
>> XP Home SP3
>> IE6 Direct upgrade to IE8.
>> No antivirus installed as of yet because tried to replicate issue and
>> eliminate it as an issue.
>>
>> Here is what happens.
>>
>> Do a fresh clean install from recovery cd's which gives me SP2. Then
>> upgrade to SP3.
>>
>> Go and get all high priority updates for the computer. Flash Player
>> Security Update fails.
>>
>> Go back to Windows updates and get notice that components are not
>> registered. No big deal just reboot scan again and all is well.
>>
>> Now that all XP updates are installed I decide to put in IE8. I did this
>> eariler the first time which is why I did not know it was the issue.
>>
>> Anyway after installing IE8 all is still well at this point.
>>
>> After installing IE8 I get 3 new high priority updates. Download and
>> install the updates and the machine becomes toast. I do not yet have
>> automatic updates turned on so each reboot I got the notice that I need
>> to
>> adjust the settings. This notice no longer comes up after the security
>> updates for IE8 were installed. The machine also no longer reboots and
>> freezes up. Can not even shut the machine down normally. I have to hold
>> the power button to turn it off.
>>
>> I sure wish I could tell you the three updates that were involved so
>> maybe
>> you could narrow it down but I just am not sure because I can nolonger
>> get
>> to add remove programs or event viewer to tell you what is happening or
>> what the last updates were. IE will not open so I can not look on the
>> windows update site either.
>>
>> Looks like I may have to rebuild this machine and stick with IE7.
>>
>> I have never had an issue like this in my life where a clean install of
>> windows acts like this. Not once but twice and antivirus of any kind has
>> not been installed.
>>
>> Go figure. I have wasted hours and accomplished nothing.


Reply With Quote
  #5 (permalink)  
Old 06-03-2010
V
 

Posts: n/a
Re: System Dies after IE8 Updates
PA

Antivirus was left off on second format just for a test. The machine was
only 3 hours rebuilt and never went anywhere except for Windows update. The
reason for leaving off the antivirus was to do a test to see if it somehow
was the issue.

I ended up with the same exact issue on both clean formats on the same
night. leaving the antivirus off helped me eliminate the possibility that
some how the antivirus was corrupting the install of windows updates. Don't
fault me for that it was just a way to eliminate one possible problem.

As for the updates not showing in Add Remove programs it is not all updates
because yes I do have the updates showing, it is just these that do not show
up.

I have been building and fixing computers for many years and this is the
first machine that I have ever had that failed twice on a clean format in
the same day with no apperant solution. I was willing to do anything to
figure out the issue as my boss needs this to go on vacation this week and I
don't want to have to get him a new machine unless it is just a must.
"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:u$h41wyALHA.4652@TK2MSFTNGP06.phx.gbl...
> [X-post to IE General]
>
>> No antivirus installed as of yet...

>
> There's a big ol' cluestick, my friend!
>
>> Unfortunately none of these are listed in add remove programs.

>
> Assuming the "Show Updates" box at the top of A/RP is checked, that's an
> even bigger cluestick. See...
>
> Cleaning a Compromised System
> http://technet.microsoft.com/en-us/l.../cc700813.aspx
>
> Back-up any personal data (none of which should be considered 100%
> trustworthy at this point) then format the HDD & do another clean install
> of Windows. Please note that a Repair Install (AKA in-place upgrade) will
> NOT fix this!
>
> HOW TO do a clean install of WinXP: See
> http://michaelstevenstech.com/cleanxpinstall.html#steps and/or Method 1 in
> http://support.microsoft.com/kb/978307
>
> After the clean install, you will have the equivalent of a "new computer"
> so take care of everything on the following page before otherwise
> connecting the machine to the internet or a local network (i.e., other
> computers) and before using a flash drive or SDCard that isn't brand-new
> or hasn't been freshly formatted:
>
> 4 steps to help protect your new computer before you go online
> http://www.microsoft.com/security/pypc.aspx
>
> Other helpful references include:
>
> HOW TO get a computer running WinXP Gold (no Service Packs) fully patched
> (after a clean install)
> http://groups.google.com/group/micro...5afa8ed33e121c
>
> HOW TO get a computer running WinXP SP1(a) or SP2 fully patched (after a
> clean install)
> http://groups.google.com/group/micro...66ae41add7dd2b
>
> Tip: Run with IE6 installed for a few days to make certain everything's
> OK. When you're ready to try another install of IE8, reply to this thread
> & I'll give you some tips.
>
> Tip: After getting the computer fully-patched, download/install KB971029
> manually: http://support.microsoft.com/kb/971029
>
> NB: Any Norton or McAfee free-trial that came preinstalled on the computer
> when you bought it will be reinstalled (but invalid) when Windows is
> reinstalled. You MUST uninstall the free-trial AND download/run the
> appropriate removal tool BEFORE installing any updates, Windows Service
> Packs or IE upgrades AND BEFORE installing your new anti-virus application
> (which will require WinXP SP3 to be installed).
>
> Norton Removal Tool
>
> ftp://ftp.symantec.com/public/englis...moval_Tool.exe
>
> McAfee Consumer Products Removal Tool
>
> http://download.mcafee.com/products/...tches/MCPR.exe
>
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Client - since 2002
>
>
> V wrote:
>> Hi all I have some more details.
>>
>> I managed to get into safe mode. Here is what I found.
>>
>> The last system restore point was a Distributed Software Restore Point at
>> 3:34am.
>>
>> When I look in C:Windows\IE8Updates directory I found three updates
>> created
>> at 3:35am, which means those have to be the last three downloaded and one
>> most likely is the problem child.
>>
>> The updates are called:
>> KB971961
>> KB976662
>> KB981332
>>
>> Unfortunately none of these are listed in add remove programs. My only
>> option here would be to do a system restore and try one at a time all
>> over
>> again if the issue is fixed with the system restore point.
>>
>> I would rather know the exact issue and fix it if possible.
>>
>> One last note, I did also get into Event viewer is safemode and found
>> these
>> two entries after the updates were installed:
>>
>> Event 7022 The Distributed Link Tracking Client service hung on starting.
>> &
>> Event 7022 The Automatic Updates service hung on starting.
>>
>> Maybe I have now provided enough for someone to know what is going on.
>>
>> Just one last point of interest. This should not have any impact on the
>> issue because the machine works fine until the final updates are
>> installed
>> but, for some reason when you use the recovery cd's for this machine you
>> end
>> up getting formatted into the FAT32 format. Before did even the first
>> thing
>> I used microsoft built in convert tool from command prompt as per the
>> instructions and converted to NTFS.
>>
>> Thanks for any help you can provide. If this is not solved I may just try
>> to
>> keep this machine going and not use IE8 just stick with IE7.
>>
>>> I have reformatted a computer twice tonight and have had the exact same
>>> issue twice. I at least have it narrowed down to some windows updates.
>>>
>>> System:
>>> XP Home SP3
>>> IE6 Direct upgrade to IE8.
>>> No antivirus installed as of yet because tried to replicate issue and
>>> eliminate it as an issue.
>>>
>>> Here is what happens.
>>>
>>> Do a fresh clean install from recovery cd's which gives me SP2. Then
>>> upgrade to SP3.
>>>
>>> Go and get all high priority updates for the computer. Flash Player
>>> Security Update fails.
>>>
>>> Go back to Windows updates and get notice that components are not
>>> registered. No big deal just reboot scan again and all is well.
>>>
>>> Now that all XP updates are installed I decide to put in IE8. I did this
>>> eariler the first time which is why I did not know it was the issue.
>>>
>>> Anyway after installing IE8 all is still well at this point.
>>>
>>> After installing IE8 I get 3 new high priority updates. Download and
>>> install the updates and the machine becomes toast. I do not yet have
>>> automatic updates turned on so each reboot I got the notice that I need
>>> to
>>> adjust the settings. This notice no longer comes up after the security
>>> updates for IE8 were installed. The machine also no longer reboots and
>>> freezes up. Can not even shut the machine down normally. I have to hold
>>> the power button to turn it off.
>>>
>>> I sure wish I could tell you the three updates that were involved so
>>> maybe
>>> you could narrow it down but I just am not sure because I can nolonger
>>> get
>>> to add remove programs or event viewer to tell you what is happening or
>>> what the last updates were. IE will not open so I can not look on the
>>> windows update site either.
>>>
>>> Looks like I may have to rebuild this machine and stick with IE7.
>>>
>>> I have never had an issue like this in my life where a clean install of
>>> windows acts like this. Not once but twice and antivirus of any kind has
>>> not been installed.
>>>
>>> Go figure. I have wasted hours and accomplished nothing.

>



Reply With Quote
  #6 (permalink)  
Old 06-03-2010
V
 

Posts: n/a
Re: System Dies after IE8 Updates
Ok here are some more details.

After getting a good night sleep I went into safe mode and did a system
restore. After the restore the three eariler mentioned updates are now
showing as not installed. Low and behold the computer is working just fine.
All issues have gone away.

I will now reinstall the updates one at a time in the order the updates were
last published. Hopefully I can now narrow down the issue or maybe even
better stop it from coming back. Never had an issue where the install order
was the problem but who knows.

Will report back in a few minutes.


"V" <noemai@notreal.com> wrote in message
news:%23NWoBOvALHA.1700@TK2MSFTNGP02.phx.gbl...
> Hi all I have a good one here for you.
>
> I have reformatted a computer twice tonight and have had the exact same
> issue twice. I at least have it narrowed down to some windows updates.
>
> System:
> XP Home SP3
> IE6 Direct upgrade to IE8.
> No antivirus installed as of yet because tried to replicate issue and
> eliminate it as an issue.
>
> Here is what happens.
>
> Do a fresh clean install from recovery cd's which gives me SP2. Then
> upgrade to SP3.
>
> Go and get all high priority updates for the computer. Flash Player
> Security Update fails.
>
> Go back to Windows updates and get notice that components are not
> registered. No big deal just reboot scan again and all is well.
>
> Now that all XP updates are installed I decide to put in IE8. I did this
> eariler the first time which is why I did not know it was the issue.
>
> Anyway after installing IE8 all is still well at this point.
>
> After installing IE8 I get 3 new high priority updates. Download and
> install the updates and the machine becomes toast. I do not yet have
> automatic updates turned on so each reboot I got the notice that I need to
> adjust the settings. This notice no longer comes up after the security
> updates for IE8 were installed. The machine also no longer reboots and
> freezes up. Can not even shut the machine down normally. I have to hold
> the power button to turn it off.
>
> I sure wish I could tell you the three updates that were involved so maybe
> you could narrow it down but I just am not sure because I can nolonger get
> to add remove programs or event viewer to tell you what is happening or
> what the last updates were. IE will not open so I can not look on the
> windows update site either.
>
> Looks like I may have to rebuild this machine and stick with IE7.
>
> I have never had an issue like this in my life where a clean install of
> windows acts like this. Not once but twice and antivirus of any kind has
> not been installed.
>
> Go figure. I have wasted hours and accomplished nothing.
>
>
>



Reply With Quote
  #7 (permalink)  
Old 06-03-2010
PA Bear [MS MVP]
 

Posts: n/a
Re: System Dies after IE8 Updates
I have nothing further to add here. Connecting the computer to the internet
(or a local network) without a valid, fully-updated anti-virus application
installed can result in an infection within seconds.

That being said, no-charge support for Internet Explorer 8 installation,
set-up and usage (only) has been extended until 02 July 2010. Customers must
be running Windows XP or Windows Vista in a non-domain environment.

=> US & CA Residents: 1-866-234-6020
=> Other locales:
https://support.microsoft.com/oas/de...px?&prid=13043


V wrote:
> Antivirus was left off on second format just for a test. The machine was
> only 3 hours rebuilt and never went anywhere except for Windows update.
> The
> reason for leaving off the antivirus was to do a test to see if it somehow
> was the issue.
>
> I ended up with the same exact issue on both clean formats on the same
> night. leaving the antivirus off helped me eliminate the possibility that
> some how the antivirus was corrupting the install of windows updates.
> Don't
> fault me for that it was just a way to eliminate one possible problem.
>
> As for the updates not showing in Add Remove programs it is not all
> updates
> because yes I do have the updates showing, it is just these that do not
> show
> up.
>
> I have been building and fixing computers for many years and this is the
> first machine that I have ever had that failed twice on a clean format in
> the same day with no apperant solution. I was willing to do anything to
> figure out the issue as my boss needs this to go on vacation this week and
> I
> don't want to have to get him a new machine unless it is just a must.
> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
> news:u$h41wyALHA.4652@TK2MSFTNGP06.phx.gbl...
>> [X-post to IE General]
>>
>>> No antivirus installed as of yet...

>>
>> There's a big ol' cluestick, my friend!
>>
>>> Unfortunately none of these are listed in add remove programs.

>>
>> Assuming the "Show Updates" box at the top of A/RP is checked, that's an
>> even bigger cluestick. See...
>>
>> Cleaning a Compromised System
>> http://technet.microsoft.com/en-us/l.../cc700813.aspx
>>
>> Back-up any personal data (none of which should be considered 100%
>> trustworthy at this point) then format the HDD & do another clean install
>> of Windows. Please note that a Repair Install (AKA in-place upgrade)
>> will
>> NOT fix this!
>>
>> HOW TO do a clean install of WinXP: See
>> http://michaelstevenstech.com/cleanxpinstall.html#steps and/or Method 1
>> in
>> http://support.microsoft.com/kb/978307
>>
>> After the clean install, you will have the equivalent of a "new computer"
>> so take care of everything on the following page before otherwise
>> connecting the machine to the internet or a local network (i.e., other
>> computers) and before using a flash drive or SDCard that isn't brand-new
>> or hasn't been freshly formatted:
>>
>> 4 steps to help protect your new computer before you go online
>> http://www.microsoft.com/security/pypc.aspx
>>
>> Other helpful references include:
>>
>> HOW TO get a computer running WinXP Gold (no Service Packs) fully patched
>> (after a clean install)
>> http://groups.google.com/group/micro...5afa8ed33e121c
>>
>> HOW TO get a computer running WinXP SP1(a) or SP2 fully patched (after a
>> clean install)
>> http://groups.google.com/group/micro...66ae41add7dd2b
>>
>> Tip: Run with IE6 installed for a few days to make certain everything's
>> OK. When you're ready to try another install of IE8, reply to this thread
>> & I'll give you some tips.
>>
>> Tip: After getting the computer fully-patched, download/install KB971029
>> manually: http://support.microsoft.com/kb/971029
>>
>> NB: Any Norton or McAfee free-trial that came preinstalled on the
>> computer
>> when you bought it will be reinstalled (but invalid) when Windows is
>> reinstalled. You MUST uninstall the free-trial AND download/run the
>> appropriate removal tool BEFORE installing any updates, Windows Service
>> Packs or IE upgrades AND BEFORE installing your new anti-virus
>> application
>> (which will require WinXP SP3 to be installed).
>>
>> Norton Removal Tool
>>
>> ftp://ftp.symantec.com/public/englis...moval_Tool.exe
>>
>> McAfee Consumer Products Removal Tool
>>
>> http://download.mcafee.com/products/...tches/MCPR.exe
>>
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>
>>
>> V wrote:
>>> Hi all I have some more details.
>>>
>>> I managed to get into safe mode. Here is what I found.
>>>
>>> The last system restore point was a Distributed Software Restore Point
>>> at
>>> 3:34am.
>>>
>>> When I look in C:Windows\IE8Updates directory I found three updates
>>> created
>>> at 3:35am, which means those have to be the last three downloaded and
>>> one
>>> most likely is the problem child.
>>>
>>> The updates are called:
>>> KB971961
>>> KB976662
>>> KB981332
>>>
>>> Unfortunately none of these are listed in add remove programs. My only
>>> option here would be to do a system restore and try one at a time all
>>> over
>>> again if the issue is fixed with the system restore point.
>>>
>>> I would rather know the exact issue and fix it if possible.
>>>
>>> One last note, I did also get into Event viewer is safemode and found
>>> these
>>> two entries after the updates were installed:
>>>
>>> Event 7022 The Distributed Link Tracking Client service hung on
>>> starting.
>>> &
>>> Event 7022 The Automatic Updates service hung on starting.
>>>
>>> Maybe I have now provided enough for someone to know what is going on.
>>>
>>> Just one last point of interest. This should not have any impact on the
>>> issue because the machine works fine until the final updates are
>>> installed
>>> but, for some reason when you use the recovery cd's for this machine you
>>> end
>>> up getting formatted into the FAT32 format. Before did even the first
>>> thing
>>> I used microsoft built in convert tool from command prompt as per the
>>> instructions and converted to NTFS.
>>>
>>> Thanks for any help you can provide. If this is not solved I may just
>>> try
>>> to
>>> keep this machine going and not use IE8 just stick with IE7.
>>>
>>>> I have reformatted a computer twice tonight and have had the exact same
>>>> issue twice. I at least have it narrowed down to some windows updates.
>>>>
>>>> System:
>>>> XP Home SP3
>>>> IE6 Direct upgrade to IE8.
>>>> No antivirus installed as of yet because tried to replicate issue and
>>>> eliminate it as an issue.
>>>>
>>>> Here is what happens.
>>>>
>>>> Do a fresh clean install from recovery cd's which gives me SP2. Then
>>>> upgrade to SP3.
>>>>
>>>> Go and get all high priority updates for the computer. Flash Player
>>>> Security Update fails.
>>>>
>>>> Go back to Windows updates and get notice that components are not
>>>> registered. No big deal just reboot scan again and all is well.
>>>>
>>>> Now that all XP updates are installed I decide to put in IE8. I did
>>>> this
>>>> eariler the first time which is why I did not know it was the issue.
>>>>
>>>> Anyway after installing IE8 all is still well at this point.
>>>>
>>>> After installing IE8 I get 3 new high priority updates. Download and
>>>> install the updates and the machine becomes toast. I do not yet have
>>>> automatic updates turned on so each reboot I got the notice that I need
>>>> to
>>>> adjust the settings. This notice no longer comes up after the security
>>>> updates for IE8 were installed. The machine also no longer reboots and
>>>> freezes up. Can not even shut the machine down normally. I have to hold
>>>> the power button to turn it off.
>>>>
>>>> I sure wish I could tell you the three updates that were involved so
>>>> maybe
>>>> you could narrow it down but I just am not sure because I can nolonger
>>>> get
>>>> to add remove programs or event viewer to tell you what is happening or
>>>> what the last updates were. IE will not open so I can not look on the
>>>> windows update site either.
>>>>
>>>> Looks like I may have to rebuild this machine and stick with IE7.
>>>>
>>>> I have never had an issue like this in my life where a clean install of
>>>> windows acts like this. Not once but twice and antivirus of any kind
>>>> has
>>>> not been installed.
>>>>
>>>> Go figure. I have wasted hours and accomplished nothing.


Reply With Quote
  #8 (permalink)  
Old 06-03-2010
MowGreen
 

Posts: n/a
Re: System Dies after IE8 Updates
V wrote:
> Ok here are some more details.
>
> After getting a good night sleep I went into safe mode and did a system
> restore. After the restore the three eariler mentioned updates are now
> showing as not installed. Low and behold the computer is working just fine.
> All issues have gone away.
>
> I will now reinstall the updates one at a time in the order the updates were
> last published. Hopefully I can now narrow down the issue or maybe even
> better stop it from coming back. Never had an issue where the install order
> was the problem but who knows.
>
> Will report back in a few minutes.



Somebody is watching and waiting for your report, V. <w>

IIRC, updates for IE8 are listed under IE8 in Add/Remove Programs, not
under XP Software Updates. Are all 3 showing in that location ?

Was IE8 installed via Automatic Updates or was the full standalone
package manually downloaded ?
How may restarts were done after the installation of IE8 ?


FWIW, the updates that you posted previously are all script updates ...
were they installed in the exact order that you posted them ?

JScript for KB971961 and KB976662
VBScript for KB981332


MowGreen
================
*-343-* FDNY
Never Forgotten
================

banthecheck.com
"Security updates should *never* have *non-security content* prechecked
Reply With Quote
  #9 (permalink)  
Old 06-03-2010
V
 

Posts: n/a
Re: System Dies after IE8 Updates
Believe me No Antivirus is not something I normally do, I just did this to
diagnose the issue.

I have successfully removed the updates by doing a system restore and the
machine is once again working perfectly. This now tells me the Antivirus
program was not causing an issue but rather Windows Updates are at fault.

I will be reinstalling the updates one at a time until I figure out which
one is the problem.

After that I will do a complete rebuild again the proper way with Antivirus
installed before doing the updates.

Sometimes you just have to do what you have to do to eliminate a possible
problem with a computer even if it is not the convential way to do things.
"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:u4yTTS1ALHA.4400@TK2MSFTNGP05.phx.gbl...
>I have nothing further to add here. Connecting the computer to the
>internet (or a local network) without a valid, fully-updated anti-virus
>application installed can result in an infection within seconds.
>
> That being said, no-charge support for Internet Explorer 8 installation,
> set-up and usage (only) has been extended until 02 July 2010. Customers
> must be running Windows XP or Windows Vista in a non-domain environment.
>
> => US & CA Residents: 1-866-234-6020
> => Other locales:
> https://support.microsoft.com/oas/de...px?&prid=13043
>
>
> V wrote:
>> Antivirus was left off on second format just for a test. The machine was
>> only 3 hours rebuilt and never went anywhere except for Windows update.
>> The
>> reason for leaving off the antivirus was to do a test to see if it
>> somehow
>> was the issue.
>>
>> I ended up with the same exact issue on both clean formats on the same
>> night. leaving the antivirus off helped me eliminate the possibility that
>> some how the antivirus was corrupting the install of windows updates.
>> Don't
>> fault me for that it was just a way to eliminate one possible problem.
>>
>> As for the updates not showing in Add Remove programs it is not all
>> updates
>> because yes I do have the updates showing, it is just these that do not
>> show
>> up.
>>
>> I have been building and fixing computers for many years and this is the
>> first machine that I have ever had that failed twice on a clean format in
>> the same day with no apperant solution. I was willing to do anything to
>> figure out the issue as my boss needs this to go on vacation this week
>> and I
>> don't want to have to get him a new machine unless it is just a must.
>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
>> news:u$h41wyALHA.4652@TK2MSFTNGP06.phx.gbl...
>>> [X-post to IE General]
>>>
>>>> No antivirus installed as of yet...
>>>
>>> There's a big ol' cluestick, my friend!
>>>
>>>> Unfortunately none of these are listed in add remove programs.
>>>
>>> Assuming the "Show Updates" box at the top of A/RP is checked, that's an
>>> even bigger cluestick. See...
>>>
>>> Cleaning a Compromised System
>>> http://technet.microsoft.com/en-us/l.../cc700813.aspx
>>>
>>> Back-up any personal data (none of which should be considered 100%
>>> trustworthy at this point) then format the HDD & do another clean
>>> install
>>> of Windows. Please note that a Repair Install (AKA in-place upgrade)
>>> will
>>> NOT fix this!
>>>
>>> HOW TO do a clean install of WinXP: See
>>> http://michaelstevenstech.com/cleanxpinstall.html#steps and/or Method 1
>>> in
>>> http://support.microsoft.com/kb/978307
>>>
>>> After the clean install, you will have the equivalent of a "new
>>> computer"
>>> so take care of everything on the following page before otherwise
>>> connecting the machine to the internet or a local network (i.e., other
>>> computers) and before using a flash drive or SDCard that isn't brand-new
>>> or hasn't been freshly formatted:
>>>
>>> 4 steps to help protect your new computer before you go online
>>> http://www.microsoft.com/security/pypc.aspx
>>>
>>> Other helpful references include:
>>>
>>> HOW TO get a computer running WinXP Gold (no Service Packs) fully
>>> patched
>>> (after a clean install)
>>> http://groups.google.com/group/micro...5afa8ed33e121c
>>>
>>> HOW TO get a computer running WinXP SP1(a) or SP2 fully patched (after a
>>> clean install)
>>> http://groups.google.com/group/micro...66ae41add7dd2b
>>>
>>> Tip: Run with IE6 installed for a few days to make certain everything's
>>> OK. When you're ready to try another install of IE8, reply to this
>>> thread
>>> & I'll give you some tips.
>>>
>>> Tip: After getting the computer fully-patched, download/install KB971029
>>> manually: http://support.microsoft.com/kb/971029
>>>
>>> NB: Any Norton or McAfee free-trial that came preinstalled on the
>>> computer
>>> when you bought it will be reinstalled (but invalid) when Windows is
>>> reinstalled. You MUST uninstall the free-trial AND download/run the
>>> appropriate removal tool BEFORE installing any updates, Windows Service
>>> Packs or IE upgrades AND BEFORE installing your new anti-virus
>>> application
>>> (which will require WinXP SP3 to be installed).
>>>
>>> Norton Removal Tool
>>>
>>> ftp://ftp.symantec.com/public/englis...moval_Tool.exe
>>>
>>> McAfee Consumer Products Removal Tool
>>>
>>> http://download.mcafee.com/products/...tches/MCPR.exe
>>>
>>> --
>>> ~Robear Dyer (PA Bear)
>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>>
>>>
>>> V wrote:
>>>> Hi all I have some more details.
>>>>
>>>> I managed to get into safe mode. Here is what I found.
>>>>
>>>> The last system restore point was a Distributed Software Restore Point
>>>> at
>>>> 3:34am.
>>>>
>>>> When I look in C:Windows\IE8Updates directory I found three updates
>>>> created
>>>> at 3:35am, which means those have to be the last three downloaded and
>>>> one
>>>> most likely is the problem child.
>>>>
>>>> The updates are called:
>>>> KB971961
>>>> KB976662
>>>> KB981332
>>>>
>>>> Unfortunately none of these are listed in add remove programs. My only
>>>> option here would be to do a system restore and try one at a time all
>>>> over
>>>> again if the issue is fixed with the system restore point.
>>>>
>>>> I would rather know the exact issue and fix it if possible.
>>>>
>>>> One last note, I did also get into Event viewer is safemode and found
>>>> these
>>>> two entries after the updates were installed:
>>>>
>>>> Event 7022 The Distributed Link Tracking Client service hung on
>>>> starting.
>>>> &
>>>> Event 7022 The Automatic Updates service hung on starting.
>>>>
>>>> Maybe I have now provided enough for someone to know what is going on.
>>>>
>>>> Just one last point of interest. This should not have any impact on the
>>>> issue because the machine works fine until the final updates are
>>>> installed
>>>> but, for some reason when you use the recovery cd's for this machine
>>>> you
>>>> end
>>>> up getting formatted into the FAT32 format. Before did even the first
>>>> thing
>>>> I used microsoft built in convert tool from command prompt as per the
>>>> instructions and converted to NTFS.
>>>>
>>>> Thanks for any help you can provide. If this is not solved I may just
>>>> try
>>>> to
>>>> keep this machine going and not use IE8 just stick with IE7.
>>>>
>>>>> I have reformatted a computer twice tonight and have had the exact
>>>>> same
>>>>> issue twice. I at least have it narrowed down to some windows updates.
>>>>>
>>>>> System:
>>>>> XP Home SP3
>>>>> IE6 Direct upgrade to IE8.
>>>>> No antivirus installed as of yet because tried to replicate issue and
>>>>> eliminate it as an issue.
>>>>>
>>>>> Here is what happens.
>>>>>
>>>>> Do a fresh clean install from recovery cd's which gives me SP2. Then
>>>>> upgrade to SP3.
>>>>>
>>>>> Go and get all high priority updates for the computer. Flash Player
>>>>> Security Update fails.
>>>>>
>>>>> Go back to Windows updates and get notice that components are not
>>>>> registered. No big deal just reboot scan again and all is well.
>>>>>
>>>>> Now that all XP updates are installed I decide to put in IE8. I did
>>>>> this
>>>>> eariler the first time which is why I did not know it was the issue.
>>>>>
>>>>> Anyway after installing IE8 all is still well at this point.
>>>>>
>>>>> After installing IE8 I get 3 new high priority updates. Download and
>>>>> install the updates and the machine becomes toast. I do not yet have
>>>>> automatic updates turned on so each reboot I got the notice that I
>>>>> need
>>>>> to
>>>>> adjust the settings. This notice no longer comes up after the security
>>>>> updates for IE8 were installed. The machine also no longer reboots and
>>>>> freezes up. Can not even shut the machine down normally. I have to
>>>>> hold
>>>>> the power button to turn it off.
>>>>>
>>>>> I sure wish I could tell you the three updates that were involved so
>>>>> maybe
>>>>> you could narrow it down but I just am not sure because I can nolonger
>>>>> get
>>>>> to add remove programs or event viewer to tell you what is happening
>>>>> or
>>>>> what the last updates were. IE will not open so I can not look on the
>>>>> windows update site either.
>>>>>
>>>>> Looks like I may have to rebuild this machine and stick with IE7.
>>>>>
>>>>> I have never had an issue like this in my life where a clean install
>>>>> of
>>>>> windows acts like this. Not once but twice and antivirus of any kind
>>>>> has
>>>>> not been installed.
>>>>>
>>>>> Go figure. I have wasted hours and accomplished nothing.

>



Reply With Quote
  #10 (permalink)  
Old 06-03-2010
V
 

Posts: n/a
Re: System Dies after IE8 Updates
See answers to your questions below.
I am now in the process of removing IE8 because removing the updates seemed
to help but only on the first reboot. Then the issues started again on
reboot #2.

Aside from my answers below I am going to use my computer to download all
updated drivers from the Acer Support site and see if that helps.

I know PA did not approve of not having Antivirus installed and neither do I
but on the second go around I was hoping to eliminate the possibility of the
antivirus program somehow getting in the way. I was going for anything that
could shed some light on the issue.

One last thing is that when this machine is rebuilt it offers me a Flash
Update via windows updates. It always fails. After installing IE8 that
update goes away.

My boss can get by without IE8 so I am considering rebuilding the machine
again and going to IE7 skipping IE8 but probably not because I want to see
if putting all the new drivers dated Dec 2008 from Acer helps first. Willing
to try that before I give up on this thing.

One other thing I want to do is get my hands on an XP Home CD. I run Pro on
everything else. If I can get this CD I will install it clean on a
preformatted NTFS drive instead of having to convert the drive to NTFS from
FAT32 which is what the Recovery CD Does to me.

This is the first time ever I have run into a computer I could not make
work.


"MowGreen" <mowgreen@nowandzen.com> wrote in message
news:ObPU$r1ALHA.1892@TK2MSFTNGP05.phx.gbl...
>V wrote:
>> Ok here are some more details.
>>
>> After getting a good night sleep I went into safe mode and did a system
>> restore. After the restore the three eariler mentioned updates are now
>> showing as not installed. Low and behold the computer is working just
>> fine.
>> All issues have gone away.
>>
>> I will now reinstall the updates one at a time in the order the updates
>> were
>> last published. Hopefully I can now narrow down the issue or maybe even
>> better stop it from coming back. Never had an issue where the install
>> order
>> was the problem but who knows.
>>
>> Will report back in a few minutes.

>
>
> Somebody is watching and waiting for your report, V. <w>
>
> IIRC, updates for IE8 are listed under IE8 in Add/Remove Programs, not
> under XP Software Updates. Are all 3 showing in that location ?


I found this out just a few minutes ago. Being tired it just did not dawn on
me to look there for somereson.


>
> Was IE8 installed via Automatic Updates or was the full standalone package
> manually downloaded ?
> How may restarts were done after the installation of IE8 ?


Both, the first run it was from a standalone version I had downloaded, the
second go around it was from Windows update. Same issue both times. Several
restarts both times, at least 4 or 5.
>
>
> FWIW, the updates that you posted previously are all script updates ...
> were they installed in the exact order that you posted them ?
>
> JScript for KB971961 and KB976662
> VBScript for KB981332


All were installed at the sametime through Windows updates and were all
installed after all XP updates were installed. If I go for IE8 again I will
install them in the order they were released from Microsoft.

>
>
> MowGreen
> ================
> *-343-* FDNY
> Never Forgotten
> ================
>
> banthecheck.com
> "Security updates should *never* have *non-security content* prechecked



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