> You receive this error message when the scan for the latest version of the Windows
> Update software runs on the computer.
That KB article is not very helpful for Windows 7 as the title states
it's for XP. Sometimes the KBs pertain to Win 7, sometimes they don't.
As to why ... you'll have to ask Microsoft -
Error that you see in the upper-right corner when you visit the Windows
Update Web site on a Windows XP-based computer: "[Error number:
Now, this KB article when viewed in IE8 on Win7 has a System Tip towards
the top that states it applies to a different version of Windows blah,
blah, blah, BUT, it's use is being recommended by MS Support Engineers
in the new social.answers.forums. Go figure:
How do I reset Windows Update components?
First, suggest you configure the system to Clean boot:
How to troubleshoot a problem by performing a clean boot in Windows
Vista or in Windows 7
IF a 3rd party firewall was being used previously then open Windows
Firewall in the Control Panel to ensure that it's now On.
*Prior* to running the Fixit, see if the system can search for and
detect needed updates now. If it can, then 3rd party software was
interfering with the system's communication with the update servers.
If it can not, * while still in the Clean boot state *, download and
*save* the Fixit from here:
Once the Fixit is downloaded, close all open browsers.
Now run MicrosoftFixit50502.msi and choose the Default mode.
Restart when it's done and see if the system can update now.
See if the system can search for, detect, and download updates now.
If no joy, run it again and choose the Aggressive mode. Restart when
it's finished, check to see if the system can update now.
What you're trying to accomplish by doing the above is
1) Ensure that the latest version of the updating components are
installed ( by running the Fixit )
2) Ensure that no 3rd party software is interfering with the
installation/registration of the updating components or the update
process itself (Clean boot)
"Security updates should *never* have *non-security content* prechecked
> I got a new HP notebook Elitebook 8540p with Windows 7 Professional
> When trying to run Windows Update everything works ok.
> When I try to run Microsoft Update (http://update.microsoft.com) in order to
> update all the other Microsoft programs like Office etc I get [Error number:
> Strange thing is that the first add-on ('Windows Update' from 'Microsoft
> Windows Component Publisher') shows as unknown program from unknown
> publisher... I would expect it is signed as coming from Microsoft???
> As per instruction from Microsoft I followed Article ID 914224 as this shall
> be also applicable for Windows 7 (even if there were lots of error messages
> when registering the DLLs and the services have different names) but I
> figured out how to rename the SoftwareDistribution folder... however without
> Also a Chkdsk, SFC and a CleanBoot (as instructed by Microsoft) did not help.
> Latest suggestion from Microsoft was an Inplace Upgrade or a fresh install.
> However I did not get any feedback yet if and how that will effect my
> installed programs.
> Does anybody has an idea what to do?
> I dont see any infos on Microsoft Update under Windows 7 in the newsgroups,
> however I have seen somewhere that Microsoft Update is NOT working under
> Vista... Does Microsoft Update really work with Windows 7 as well?
> Any idea on the effect of an Inplace Upgrade to my installed programs?
> Or is it the best to drop Windows 7 for now and use the (in the notebook
> shipment probably for a good reason included) XP Pro / SP3 downgrade and wait
> until Windows 7 SP2 comes out (as instructed by most of my friends)?