See the "How to obtain help" section of
For home users, no-charge support is available by calling 1-866-PCSAFETY
(and/or 1-866-234-6020 and/or 1-800-936-5700) in the United States and in
Canada or by contacting your local Microsoft subsidiary. There is no-charge
for support calls that are associated with security updates. When you call,
clearly state that your problem is related to a Security Update and cite the
update's KB number (e.g., KB975561).
Or you can...
Start a free Windows Update support incident request:
Customers who experience issues installing Microsoft security updates also
can visit the following pages for assistance:
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
For enterprise customers, support for security updates is available through
your usual support contacts.
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
> After receiving notifications of updates ready to install on an HP
> Workstation xw4550, as usual, I tried to install the automatic updates,
> it failed. The message shown is the same as the title's.
> OS: Windows XP Professional SP3 in Spanish.
> Antivirus: Panda AV 3.01.00