MS KB 971058 - reset WU components - may have errors in KB documen

I thought I should post what may be errors in a MS KB (MicroSoft
KnowledgeBase) article to fix WU (Windows Update).

//-----------Background : I tried to fix my problem

I can not access the MS WU (Windows Update) website without getting a blank
page.

http://windowsupdate.microsoft.com

So I tried the fix in KB 971058 which as four different ways to fix the
problem.

I tried them all (All four 'fixes' - as enumerated below) without success.

Note below - I call 1.a and 1.b 'lobotomies' for the sake of brevity herein.

[1] MS KB 971058 has 4 'fixes' as follows.

(a) FixIt 50202 - Mode default
(b) FixIt 50202 - Mode agressive
(c) WU minor lobotomy - Without 'step 4'
(d) WU major lobotomy - With 'step 4' (reset BITS and WUAU security
descriptors)

[2] I tryed 1.a and 1.b previously - both failed.

[3] I tryed 1.c and 1.d which both failed (with some anomalies as follows.)

In doing this I found (what appear to be) errors in the KB 971058

//-----------Errors : The document seems incorrect in the following

Error_01 : Step 4.a - SVCHOST.EXE prevents CatRoot2 rename via locked files
(a) tmp.edb and (b) edb.log

Error_02 : Step 4.b - Resetting service security descriptors prevents their
activation in step 9.

Error_03 : Step 6.0 - regsvr32.exe mshtml.dll : MSHTML.DLL has no
registration point (lacks DllRegisterServer)

Error_04 : Step 7.0 - NETSH has no 'reset' command as in 'netsh reset
winsock'

Error_05 : Step 9.0 - services now have a 'different' security descriptor
and can not be accessed.

//-----------Failures : I also had other 'runtime' errors in fix 1.d above

Failure_01 : Step 6.0 - Registration of QMGR.DLL failed - Return code was
0x80070431

Failure_02 : Step 6.0 - Registration of WUAUENG.DLL failed - Return code was
0x80070005

Failure_03 : Step 9.0 - Service restart failure : Access denied

//-----------My System :

OS-------: Windows XP - Version: 5.01.2600 Service Pack 3
Browser--: IE (Internet Explorer) - Version 8.0.6001.18702 - Build 86001
AntiVir--: Microsoft Security Essentials Version: 1.0.1961.0
Firewall-: MS Firewall

Microsoft Security Essentials Version: 1.0.1961.0
Antimalware Client Version: 2.1.6519.0
Engine Version: 1.1.5605.0
Antivirus definitions: 1.79.953.0
Antispyware definitions: 1.79.953.0

//-----------Help!!! :

Error_02 above caused me to reset my system back to a previous restore point
to reset the security descriptors.

DEFINITELY NOT THE THING TO DO (Step 4.a).

If anyone has an idea of how I could be doing something wrong please let me
know.

If not, hopefully MS (MicroSoft) can verify wheater or not the KB 971058
article has errors.

http://support.microsoft.com/kb/971058

Scroll all the way to the bottom of the above page.
See where it states " Provide feedback on this information " ?

Do so and let MS know why you think that the Fixit information is
incorrect and that it failed to resolve the updating issue on your XP
SP3 system.

Some questions:

1) What was the installed antivirus/security suite prior to the
installation of MSE ?

2) When the previous security software (AV/Sec suite) was uninstalled
did you run a removal tool to ensure that all remnants of were no longer
present ?

3) Have you tried downloading the Fixit, saving it, then configuring XP
to Clean Boot, and then run the Fixit in it's Aggressive mode ?

4) When IE 8 was installed, what was the installed AV/Sec suite and was
it actively monitoring the system with real time protection, shields, or
services ?


MowGreen
================
*-343-* FDNY
Never Forgotten
================

banthecheck.com
"Security updates should *never* have *non-security content* prechecked



MrSoftware wrote:
> I thought I should post what may be errors in a MS KB (MicroSoft
> KnowledgeBase) article to fix WU (Windows Update).
>
> //-----------Background : I tried to fix my problem
>
> I can not access the MS WU (Windows Update) website without getting a blank
> page.
>
> http://windowsupdate.microsoft.com
>
> So I tried the fix in KB 971058 which as four different ways to fix the
> problem.
>
> I tried them all (All four 'fixes' - as enumerated below) without success.
>
> Note below - I call 1.a and 1.b 'lobotomies' for the sake of brevity herein.
>
> [1] MS KB 971058 has 4 'fixes' as follows.
>
> (a) FixIt 50202 - Mode default
> (b) FixIt 50202 - Mode agressive
> (c) WU minor lobotomy - Without 'step 4'
> (d) WU major lobotomy - With 'step 4' (reset BITS and WUAU security
> descriptors)
>
> [2] I tryed 1.a and 1.b previously - both failed.
>
> [3] I tryed 1.c and 1.d which both failed (with some anomalies as follows.)
>
> In doing this I found (what appear to be) errors in the KB 971058
>
> //-----------Errors : The document seems incorrect in the following
>
> Error_01 : Step 4.a - SVCHOST.EXE prevents CatRoot2 rename via locked files
> (a) tmp.edb and (b) edb.log
>
> Error_02 : Step 4.b - Resetting service security descriptors prevents their
> activation in step 9.
>
> Error_03 : Step 6.0 - regsvr32.exe mshtml.dll : MSHTML.DLL has no
> registration point (lacks DllRegisterServer)
>
> Error_04 : Step 7.0 - NETSH has no 'reset' command as in 'netsh reset
> winsock'
>
> Error_05 : Step 9.0 - services now have a 'different' security descriptor
> and can not be accessed.
>
> //-----------Failures : I also had other 'runtime' errors in fix 1.d above
>
> Failure_01 : Step 6.0 - Registration of QMGR.DLL failed - Return code was
> 0x80070431
>
> Failure_02 : Step 6.0 - Registration of WUAUENG.DLL failed - Return code was
> 0x80070005
>
> Failure_03 : Step 9.0 - Service restart failure : Access denied
>
> //-----------My System :
>
> OS-------: Windows XP - Version: 5.01.2600 Service Pack 3
> Browser--: IE (Internet Explorer) - Version 8.0.6001.18702 - Build 86001
> AntiVir--: Microsoft Security Essentials Version: 1.0.1961.0
> Firewall-: MS Firewall
>
> Microsoft Security Essentials Version: 1.0.1961.0
> Antimalware Client Version: 2.1.6519.0
> Engine Version: 1.1.5605.0
> Antivirus definitions: 1.79.953.0
> Antispyware definitions: 1.79.953.0
>
> //-----------Help!!! :
>
> Error_02 above caused me to reset my system back to a previous restore point
> to reset the security descriptors.
>
> DEFINITELY NOT THE THING TO DO (Step 4.a).
>
> If anyone has an idea of how I could be doing something wrong please let me
> know.
>
> If not, hopefully MS (MicroSoft) can verify wheater or not the KB 971058
> article has errors.
>
>

@Mow: See
http://groups.google.com/group/micro...75d04e6bef024f,
especially/primarily #11, #12, & #13.
--
~BroBear

MowGreen wrote:
> http://support.microsoft.com/kb/971058
>
> Scroll all the way to the bottom of the above page.
> See where it states " Provide feedback on this information " ?
>
> Do so and let MS know why you think that the Fixit information is
> incorrect and that it failed to resolve the updating issue on your XP
> SP3 system.
>
> Some questions:
>
> 1) What was the installed antivirus/security suite prior to the
> installation of MSE ?
>
> 2) When the previous security software (AV/Sec suite) was uninstalled
> did you run a removal tool to ensure that all remnants of were no longer
> present ?
>
> 3) Have you tried downloading the Fixit, saving it, then configuring XP
> to Clean Boot, and then run the Fixit in it's Aggressive mode ?
>
> 4) When IE 8 was installed, what was the installed AV/Sec suite and was
> it actively monitoring the system with real time protection, shields, or
> services ?
>
>
> MowGreen
> ================
> *-343-* FDNY
> Never Forgotten
> ================
>
> banthecheck.com
> "Security updates should *never* have *non-security content* prechecked
>
>
>
> MrSoftware wrote:
>> I thought I should post what may be errors in a MS KB (MicroSoft
>> KnowledgeBase) article to fix WU (Windows Update).
>>
>> //-----------Background : I tried to fix my problem
>>
>> I can not access the MS WU (Windows Update) website without getting a
>> blank
>> page.
>>
>> http://windowsupdate.microsoft.com
>>
>> So I tried the fix in KB 971058 which as four different ways to fix the
>> problem.
>>
>> I tried them all (All four 'fixes' - as enumerated below) without
>> success.
>>
>> Note below - I call 1.a and 1.b 'lobotomies' for the sake of brevity
>> herein. [1] MS KB 971058 has 4 'fixes' as follows.
>>
>> (a) FixIt 50202 - Mode default
>> (b) FixIt 50202 - Mode agressive
>> (c) WU minor lobotomy - Without 'step 4'
>> (d) WU major lobotomy - With 'step 4' (reset BITS and WUAU security
>> descriptors)
>>
>> [2] I tryed 1.a and 1.b previously - both failed.
>>
>> [3] I tryed 1.c and 1.d which both failed (with some anomalies as
>> follows.)
>>
>> In doing this I found (what appear to be) errors in the KB 971058
>>
>> //-----------Errors : The document seems incorrect in the following
>>
>> Error_01 : Step 4.a - SVCHOST.EXE prevents CatRoot2 rename via locked
>> files (a) tmp.edb and (b) edb.log
>>
>> Error_02 : Step 4.b - Resetting service security descriptors prevents
>> their activation in step 9.
>>
>> Error_03 : Step 6.0 - regsvr32.exe mshtml.dll : MSHTML.DLL has no
>> registration point (lacks DllRegisterServer)
>>
>> Error_04 : Step 7.0 - NETSH has no 'reset' command as in 'netsh reset
>> winsock'
>>
>> Error_05 : Step 9.0 - services now have a 'different' security
>> descriptor
>> and can not be accessed.
>>
>> //-----------Failures : I also had other 'runtime' errors in fix 1.d
>> above
>>
>> Failure_01 : Step 6.0 - Registration of QMGR.DLL failed - Return code
>> was 0x80070431
>>
>> Failure_02 : Step 6.0 - Registration of WUAUENG.DLL failed - Return code
>> was 0x80070005
>>
>> Failure_03 : Step 9.0 - Service restart failure : Access denied
>>
>> //-----------My System :
>>
>> OS-------: Windows XP - Version: 5.01.2600 Service Pack 3
>> Browser--: IE (Internet Explorer) - Version 8.0.6001.18702 - Build 86001
>> AntiVir--: Microsoft Security Essentials Version: 1.0.1961.0
>> Firewall-: MS Firewall
>>
>> Microsoft Security Essentials Version: 1.0.1961.0
>> Antimalware Client Version: 2.1.6519.0
>> Engine Version: 1.1.5605.0
>> Antivirus definitions: 1.79.953.0
>> Antispyware definitions: 1.79.953.0
>>
>> //-----------Help!!! :
>>
>> Error_02 above caused me to reset my system back to a previous restore
>> point to reset the security descriptors.
>>
>> DEFINITELY NOT THE THING TO DO (Step 4.a).
>>
>> If anyone has an idea of how I could be doing something wrong please let
>> me
>> know.
>>
>> If not, hopefully MS (MicroSoft) can verify wheater or not the KB 971058
>> article has errors.

PA Bear [MS MVP] wrote:
> @Mow: See
> http://groups.google.com/group/micro...75d04e6bef024f,
> especially/primarily #11, #12, & #13.


Since I can't access the MSKB today ... I withdraw any previous suggestions.


MowGreen
================
*-343-* FDNY
Never Forgotten
================

banthecheck.com
"Security updates should *never* have *non-security content* prechecked

I'll input my testing results on the MS page you mention after some more
testing.

[1] AVG - latest updates as of Mid-March

I noticed some things were detected by MSE that were not detected by AVG.

[2] Yes - I used (a) Revo Uninstaller V 1.95 and (b) Eusing Free Registry
Cleaner V 2.6

So I belive any residue (from AVG) was cleaned out.

[3] I can't remember (I've a ton of stuff on this one).

I'll try the fixits under a 'clean boot'. For now I've 'stripped down' my
system so almost nothing comes up during the OS startup.

[4] I re-installed IE and that actually caused the primary problem (WU site
blank page) I have now (If I remember correctly). This was only 2 weeks ago
and at the time (of install) I had only MS tools running - (a) MSE -
Microsoft Security Essentails and (b) MS Firewall.

"MowGreen" wrote:

> http://support.microsoft.com/kb/971058
>
> Scroll all the way to the bottom of the above page.
> See where it states " Provide feedback on this information " ?
>
> Do so and let MS know why you think that the Fixit information is
> incorrect and that it failed to resolve the updating issue on your XP
> SP3 system.
>
> Some questions:
>
> 1) What was the installed antivirus/security suite prior to the
> installation of MSE ?
>
> 2) When the previous security software (AV/Sec suite) was uninstalled
> did you run a removal tool to ensure that all remnants of were no longer
> present ?
>
> 3) Have you tried downloading the Fixit, saving it, then configuring XP
> to Clean Boot, and then run the Fixit in it's Aggressive mode ?
>
> 4) When IE 8 was installed, what was the installed AV/Sec suite and was
> it actively monitoring the system with real time protection, shields, or
> services ?
>
>
> MowGreen
> ================
> *-343-* FDNY
> Never Forgotten
> ================
>
> banthecheck.com
> "Security updates should *never* have *non-security content* prechecked
>
>
>
> MrSoftware wrote:
> > I thought I should post what may be errors in a MS KB (MicroSoft
> > KnowledgeBase) article to fix WU (Windows Update).
> >
> > //-----------Background : I tried to fix my problem
> >
> > I can not access the MS WU (Windows Update) website without getting a blank
> > page.
> >
> > http://windowsupdate.microsoft.com
> >
> > So I tried the fix in KB 971058 which as four different ways to fix the
> > problem.
> >
> > I tried them all (All four 'fixes' - as enumerated below) without success.
> >
> > Note below - I call 1.a and 1.b 'lobotomies' for the sake of brevity herein.
> >
> > [1] MS KB 971058 has 4 'fixes' as follows.
> >
> > (a) FixIt 50202 - Mode default
> > (b) FixIt 50202 - Mode agressive
> > (c) WU minor lobotomy - Without 'step 4'
> > (d) WU major lobotomy - With 'step 4' (reset BITS and WUAU security
> > descriptors)
> >
> > [2] I tryed 1.a and 1.b previously - both failed.
> >
> > [3] I tryed 1.c and 1.d which both failed (with some anomalies as follows.)
> >
> > In doing this I found (what appear to be) errors in the KB 971058
> >
> > //-----------Errors : The document seems incorrect in the following
> >
> > Error_01 : Step 4.a - SVCHOST.EXE prevents CatRoot2 rename via locked files
> > (a) tmp.edb and (b) edb.log
> >
> > Error_02 : Step 4.b - Resetting service security descriptors prevents their
> > activation in step 9.
> >
> > Error_03 : Step 6.0 - regsvr32.exe mshtml.dll : MSHTML.DLL has no
> > registration point (lacks DllRegisterServer)
> >
> > Error_04 : Step 7.0 - NETSH has no 'reset' command as in 'netsh reset
> > winsock'
> >
> > Error_05 : Step 9.0 - services now have a 'different' security descriptor
> > and can not be accessed.
> >
> > //-----------Failures : I also had other 'runtime' errors in fix 1.d above
> >
> > Failure_01 : Step 6.0 - Registration of QMGR.DLL failed - Return code was
> > 0x80070431
> >
> > Failure_02 : Step 6.0 - Registration of WUAUENG.DLL failed - Return code was
> > 0x80070005
> >
> > Failure_03 : Step 9.0 - Service restart failure : Access denied
> >
> > //-----------My System :
> >
> > OS-------: Windows XP - Version: 5.01.2600 Service Pack 3
> > Browser--: IE (Internet Explorer) - Version 8.0.6001.18702 - Build 86001
> > AntiVir--: Microsoft Security Essentials Version: 1.0.1961.0
> > Firewall-: MS Firewall
> >
> > Microsoft Security Essentials Version: 1.0.1961.0
> > Antimalware Client Version: 2.1.6519.0
> > Engine Version: 1.1.5605.0
> > Antivirus definitions: 1.79.953.0
> > Antispyware definitions: 1.79.953.0
> >
> > //-----------Help!!! :
> >
> > Error_02 above caused me to reset my system back to a previous restore point
> > to reset the security descriptors.
> >
> > DEFINITELY NOT THE THING TO DO (Step 4.a).
> >
> > If anyone has an idea of how I could be doing something wrong please let me
> > know.
> >
> > If not, hopefully MS (MicroSoft) can verify wheater or not the KB 971058
> > article has errors.
> >
> >
> .
>

Make that:

See
http://groups.google.com/group/micro...75d04e6bef024f

Especially/primarily posts #11, #12, & #13.


PA Bear [MS MVP] wrote:
> @Mow: See
> http://groups.google.com/group/micro...75d04e6bef024f,
> especially/primarily #11, #12, & #13.
>
> MowGreen wrote:
>> http://support.microsoft.com/kb/971058
>>
>> Scroll all the way to the bottom of the above page.
>> See where it states " Provide feedback on this information " ?
>>
>> Do so and let MS know why you think that the Fixit information is
>> incorrect and that it failed to resolve the updating issue on your XP
>> SP3 system.
>>
>> Some questions:
>>
>> 1) What was the installed antivirus/security suite prior to the
>> installation of MSE ?
>>
>> 2) When the previous security software (AV/Sec suite) was uninstalled
>> did you run a removal tool to ensure that all remnants of were no longer
>> present ?
>>
>> 3) Have you tried downloading the Fixit, saving it, then configuring XP
>> to Clean Boot, and then run the Fixit in it's Aggressive mode ?
>>
>> 4) When IE 8 was installed, what was the installed AV/Sec suite and was
>> it actively monitoring the system with real time protection, shields, or
>> services ?
>>
>>
>> MowGreen
>> ================
>> *-343-* FDNY
>> Never Forgotten
>> ================
>>
>> banthecheck.com
>> "Security updates should *never* have *non-security content* prechecked
>>
>>
>>
>> MrSoftware wrote:
>>> I thought I should post what may be errors in a MS KB (MicroSoft
>>> KnowledgeBase) article to fix WU (Windows Update).
>>>
>>> //-----------Background : I tried to fix my problem
>>>
>>> I can not access the MS WU (Windows Update) website without getting a
>>> blank
>>> page.
>>>
>>> http://windowsupdate.microsoft.com
>>>
>>> So I tried the fix in KB 971058 which as four different ways to fix the
>>> problem.
>>>
>>> I tried them all (All four 'fixes' - as enumerated below) without
>>> success.
>>>
>>> Note below - I call 1.a and 1.b 'lobotomies' for the sake of brevity
>>> herein. [1] MS KB 971058 has 4 'fixes' as follows.
>>>
>>> (a) FixIt 50202 - Mode default
>>> (b) FixIt 50202 - Mode agressive
>>> (c) WU minor lobotomy - Without 'step 4'
>>> (d) WU major lobotomy - With 'step 4' (reset BITS and WUAU security
>>> descriptors)
>>>
>>> [2] I tryed 1.a and 1.b previously - both failed.
>>>
>>> [3] I tryed 1.c and 1.d which both failed (with some anomalies as
>>> follows.)
>>>
>>> In doing this I found (what appear to be) errors in the KB 971058
>>>
>>> //-----------Errors : The document seems incorrect in the following
>>>
>>> Error_01 : Step 4.a - SVCHOST.EXE prevents CatRoot2 rename via locked
>>> files (a) tmp.edb and (b) edb.log
>>>
>>> Error_02 : Step 4.b - Resetting service security descriptors prevents
>>> their activation in step 9.
>>>
>>> Error_03 : Step 6.0 - regsvr32.exe mshtml.dll : MSHTML.DLL has no
>>> registration point (lacks DllRegisterServer)
>>>
>>> Error_04 : Step 7.0 - NETSH has no 'reset' command as in 'netsh reset
>>> winsock'
>>>
>>> Error_05 : Step 9.0 - services now have a 'different' security
>>> descriptor
>>> and can not be accessed.
>>>
>>> //-----------Failures : I also had other 'runtime' errors in fix 1.d
>>> above
>>>
>>> Failure_01 : Step 6.0 - Registration of QMGR.DLL failed - Return code
>>> was 0x80070431
>>>
>>> Failure_02 : Step 6.0 - Registration of WUAUENG.DLL failed - Return code
>>> was 0x80070005
>>>
>>> Failure_03 : Step 9.0 - Service restart failure : Access denied
>>>
>>> //-----------My System :
>>>
>>> OS-------: Windows XP - Version: 5.01.2600 Service Pack 3
>>> Browser--: IE (Internet Explorer) - Version 8.0.6001.18702 - Build
>>> 86001
>>> AntiVir--: Microsoft Security Essentials Version: 1.0.1961.0
>>> Firewall-: MS Firewall
>>>
>>> Microsoft Security Essentials Version: 1.0.1961.0
>>> Antimalware Client Version: 2.1.6519.0
>>> Engine Version: 1.1.5605.0
>>> Antivirus definitions: 1.79.953.0
>>> Antispyware definitions: 1.79.953.0
>>>
>>> //-----------Help!!! :
>>>
>>> Error_02 above caused me to reset my system back to a previous restore
>>> point to reset the security descriptors.
>>>
>>> DEFINITELY NOT THE THING TO DO (Step 4.a).
>>>
>>> If anyone has an idea of how I could be doing something wrong please let
>>> me
>>> know.
>>>
>>> If not, hopefully MS (MicroSoft) can verify wheater or not the KB 971058
>>> article has errors.

See
http://groups.google.com/group/micro...0a0e97ff321aff


MrSoftware wrote:
> I'll input my testing results on the MS page you mention after some more
> testing.
>
> [1] AVG - latest updates as of Mid-March
>
> I noticed some things were detected by MSE that were not detected by AVG.
>
> [2] Yes - I used (a) Revo Uninstaller V 1.95 and (b) Eusing Free Registry
> Cleaner V 2.6
>
> So I belive any residue (from AVG) was cleaned out.
>
> [3] I can't remember (I've a ton of stuff on this one).
>
> I'll try the fixits under a 'clean boot'. For now I've 'stripped down' my
> system so almost nothing comes up during the OS startup.
>
> [4] I re-installed IE and that actually caused the primary problem (WU
> site
> blank page) I have now (If I remember correctly). This was only 2 weeks
> ago
> and at the time (of install) I had only MS tools running - (a) MSE -
> Microsoft Security Essentails and (b) MS Firewall.
>
> "MowGreen" wrote:
>
>> http://support.microsoft.com/kb/971058
>>
>> Scroll all the way to the bottom of the above page.
>> See where it states " Provide feedback on this information " ?
>>
>> Do so and let MS know why you think that the Fixit information is
>> incorrect and that it failed to resolve the updating issue on your XP
>> SP3 system.
>>
>> Some questions:
>>
>> 1) What was the installed antivirus/security suite prior to the
>> installation of MSE ?
>>
>> 2) When the previous security software (AV/Sec suite) was uninstalled
>> did you run a removal tool to ensure that all remnants of were no longer
>> present ?
>>
>> 3) Have you tried downloading the Fixit, saving it, then configuring XP
>> to Clean Boot, and then run the Fixit in it's Aggressive mode ?
>>
>> 4) When IE 8 was installed, what was the installed AV/Sec suite and was
>> it actively monitoring the system with real time protection, shields, or
>> services ?
>>
>>
>> MowGreen
>> ================
>> *-343-* FDNY
>> Never Forgotten
>> ================
>>
>> banthecheck.com
>> "Security updates should *never* have *non-security content* prechecked
>>
>>
>>
>> MrSoftware wrote:
>>> I thought I should post what may be errors in a MS KB (MicroSoft
>>> KnowledgeBase) article to fix WU (Windows Update).
>>>
>>> //-----------Background : I tried to fix my problem
>>>
>>> I can not access the MS WU (Windows Update) website without getting a
>>> blank page.
>>>
>>> http://windowsupdate.microsoft.com
>>>
>>> So I tried the fix in KB 971058 which as four different ways to fix the
>>> problem.
>>>
>>> I tried them all (All four 'fixes' - as enumerated below) without
>>> success.
>>>
>>> Note below - I call 1.a and 1.b 'lobotomies' for the sake of brevity
>>> herein.
>>>
>>> [1] MS KB 971058 has 4 'fixes' as follows.
>>>
>>> (a) FixIt 50202 - Mode default
>>> (b) FixIt 50202 - Mode agressive
>>> (c) WU minor lobotomy - Without 'step 4'
>>> (d) WU major lobotomy - With 'step 4' (reset BITS and WUAU security
>>> descriptors)
>>>
>>> [2] I tryed 1.a and 1.b previously - both failed.
>>>
>>> [3] I tryed 1.c and 1.d which both failed (with some anomalies as
>>> follows.)
>>>
>>> In doing this I found (what appear to be) errors in the KB 971058
>>>
>>> //-----------Errors : The document seems incorrect in the following
>>>
>>> Error_01 : Step 4.a - SVCHOST.EXE prevents CatRoot2 rename via locked
>>> files (a) tmp.edb and (b) edb.log
>>>
>>> Error_02 : Step 4.b - Resetting service security descriptors prevents
>>> their activation in step 9.
>>>
>>> Error_03 : Step 6.0 - regsvr32.exe mshtml.dll : MSHTML.DLL has no
>>> registration point (lacks DllRegisterServer)
>>>
>>> Error_04 : Step 7.0 - NETSH has no 'reset' command as in 'netsh reset
>>> winsock'
>>>
>>> Error_05 : Step 9.0 - services now have a 'different' security
>>> descriptor
>>> and can not be accessed.
>>>
>>> //-----------Failures : I also had other 'runtime' errors in fix 1.d
>>> above
>>>
>>> Failure_01 : Step 6.0 - Registration of QMGR.DLL failed - Return code
>>> was 0x80070431
>>>
>>> Failure_02 : Step 6.0 - Registration of WUAUENG.DLL failed - Return code
>>> was 0x80070005
>>>
>>> Failure_03 : Step 9.0 - Service restart failure : Access denied
>>>
>>> //-----------My System :
>>>
>>> OS-------: Windows XP - Version: 5.01.2600 Service Pack 3
>>> Browser--: IE (Internet Explorer) - Version 8.0.6001.18702 - Build
>>> 86001
>>> AntiVir--: Microsoft Security Essentials Version: 1.0.1961.0
>>> Firewall-: MS Firewall
>>>
>>> Microsoft Security Essentials Version: 1.0.1961.0
>>> Antimalware Client Version: 2.1.6519.0
>>> Engine Version: 1.1.5605.0
>>> Antivirus definitions: 1.79.953.0
>>> Antispyware definitions: 1.79.953.0
>>>
>>> //-----------Help!!! :
>>>
>>> Error_02 above caused me to reset my system back to a previous restore
>>> point to reset the security descriptors.
>>>
>>> DEFINITELY NOT THE THING TO DO (Step 4.a).
>>>
>>> If anyone has an idea of how I could be doing something wrong please let
>>> me know.
>>>
>>> If not, hopefully MS (MicroSoft) can verify wheater or not the KB 971058
>>> article has errors.
>>>
>>>
>> .

Sorry it took so long to work on this.

[1] Initially I mis-understood 'clean boot' to mean 'safe boot'.

FixIt 50202 would not install in 'safe boot' mode - WU services not active
if safe boot.

[2] Tryed FixIt 50202 under a 'clean boot', in aggressive mode, and it
installed OK.

(A) Your advice to another user for MS Article ID 310353 is what really
helped me.

I realized, after reading 310353, what 'clean boot' is an went through the
50202 process.

(b) FixIt 50202 did NOT fix the problem - A blank page comes up for MS WU
site.

(c) I did put some feedback on the KB 971058 as you mentioned.

[3] I used AVG free edition (latest as of Feb 2010) with a ZoneAlarm firewall.

[4] I re-installed IE8 AFTER I installed MicroSoft Security Essentials (MSSE).

Thanks tons for you input.

I am know going through the WindowsUpdate.log to better determine next steps
to solve this.

"MowGreen" wrote:

> http://support.microsoft.com/kb/971058
>
> Scroll all the way to the bottom of the above page.
> See where it states " Provide feedback on this information " ?
>
> Do so and let MS know why you think that the Fixit information is
> incorrect and that it failed to resolve the updating issue on your XP
> SP3 system.
>
> Some questions:
>
> 1) What was the installed antivirus/security suite prior to the
> installation of MSE ?
>
> 2) When the previous security software (AV/Sec suite) was uninstalled
> did you run a removal tool to ensure that all remnants of were no longer
> present ?
>
> 3) Have you tried downloading the Fixit, saving it, then configuring XP
> to Clean Boot, and then run the Fixit in it's Aggressive mode ?
>
> 4) When IE 8 was installed, what was the installed AV/Sec suite and was
> it actively monitoring the system with real time protection, shields, or
> services ?
>
>
> MowGreen
> ================
> *-343-* FDNY
> Never Forgotten
> ================
>
> banthecheck.com
> "Security updates should *never* have *non-security content* prechecked
>
>
>
> MrSoftware wrote:
> > I thought I should post what may be errors in a MS KB (MicroSoft
> > KnowledgeBase) article to fix WU (Windows Update).
> >
> > //-----------Background : I tried to fix my problem
> >
> > I can not access the MS WU (Windows Update) website without getting a blank
> > page.
> >
> > http://windowsupdate.microsoft.com
> >
> > So I tried the fix in KB 971058 which as four different ways to fix the
> > problem.
> >
> > I tried them all (All four 'fixes' - as enumerated below) without success.
> >
> > Note below - I call 1.a and 1.b 'lobotomies' for the sake of brevity herein.
> >
> > [1] MS KB 971058 has 4 'fixes' as follows.
> >
> > (a) FixIt 50202 - Mode default
> > (b) FixIt 50202 - Mode agressive
> > (c) WU minor lobotomy - Without 'step 4'
> > (d) WU major lobotomy - With 'step 4' (reset BITS and WUAU security
> > descriptors)
> >
> > [2] I tryed 1.a and 1.b previously - both failed.
> >
> > [3] I tryed 1.c and 1.d which both failed (with some anomalies as follows.)
> >
> > In doing this I found (what appear to be) errors in the KB 971058
> >
> > //-----------Errors : The document seems incorrect in the following
> >
> > Error_01 : Step 4.a - SVCHOST.EXE prevents CatRoot2 rename via locked files
> > (a) tmp.edb and (b) edb.log
> >
> > Error_02 : Step 4.b - Resetting service security descriptors prevents their
> > activation in step 9.
> >
> > Error_03 : Step 6.0 - regsvr32.exe mshtml.dll : MSHTML.DLL has no
> > registration point (lacks DllRegisterServer)
> >
> > Error_04 : Step 7.0 - NETSH has no 'reset' command as in 'netsh reset
> > winsock'
> >
> > Error_05 : Step 9.0 - services now have a 'different' security descriptor
> > and can not be accessed.
> >
> > //-----------Failures : I also had other 'runtime' errors in fix 1.d above
> >
> > Failure_01 : Step 6.0 - Registration of QMGR.DLL failed - Return code was
> > 0x80070431
> >
> > Failure_02 : Step 6.0 - Registration of WUAUENG.DLL failed - Return code was
> > 0x80070005
> >
> > Failure_03 : Step 9.0 - Service restart failure : Access denied
> >
> > //-----------My System :
> >
> > OS-------: Windows XP - Version: 5.01.2600 Service Pack 3
> > Browser--: IE (Internet Explorer) - Version 8.0.6001.18702 - Build 86001
> > AntiVir--: Microsoft Security Essentials Version: 1.0.1961.0
> > Firewall-: MS Firewall
> >
> > Microsoft Security Essentials Version: 1.0.1961.0
> > Antimalware Client Version: 2.1.6519.0
> > Engine Version: 1.1.5605.0
> > Antivirus definitions: 1.79.953.0
> > Antispyware definitions: 1.79.953.0
> >
> > //-----------Help!!! :
> >
> > Error_02 above caused me to reset my system back to a previous restore point
> > to reset the security descriptors.
> >
> > DEFINITELY NOT THE THING TO DO (Step 4.a).
> >
> > If anyone has an idea of how I could be doing something wrong please let me
> > know.
> >
> > If not, hopefully MS (MicroSoft) can verify wheater or not the KB 971058
> > article has errors.
> >
> >
> .
>

I reviewed all the material on the links you provided.

I wont be trying a 'backup' and then 'format' with 'clean install' any time
soon.

I may try a 'transfer wizard' of the system to a Windows 7 machine (also not
right now).

I'm going to hammer away at the problem a little more with the additional
verifiers(VirusTrust.com), rootkit scanners and other approaches mentioned in
this forum.

Thanks ever so much for your excellent advice and help!!!

PS. I will install the KB 971029 - Update for AutoPlay functionality -
Thanks again.

"PA Bear [MS MVP]" wrote:

> See
> http://groups.google.com/group/micro...0a0e97ff321aff
>
>
> MrSoftware wrote:
> > I'll input my testing results on the MS page you mention after some more
> > testing.
> >
> > [1] AVG - latest updates as of Mid-March
> >
> > I noticed some things were detected by MSE that were not detected by AVG.
> >
> > [2] Yes - I used (a) Revo Uninstaller V 1.95 and (b) Eusing Free Registry
> > Cleaner V 2.6
> >
> > So I belive any residue (from AVG) was cleaned out.
> >
> > [3] I can't remember (I've a ton of stuff on this one).
> >
> > I'll try the fixits under a 'clean boot'. For now I've 'stripped down' my
> > system so almost nothing comes up during the OS startup.
> >
> > [4] I re-installed IE and that actually caused the primary problem (WU
> > site
> > blank page) I have now (If I remember correctly). This was only 2 weeks
> > ago
> > and at the time (of install) I had only MS tools running - (a) MSE -
> > Microsoft Security Essentails and (b) MS Firewall.
> >
> > "MowGreen" wrote:
> >
> >> http://support.microsoft.com/kb/971058
> >>
> >> Scroll all the way to the bottom of the above page.
> >> See where it states " Provide feedback on this information " ?
> >>
> >> Do so and let MS know why you think that the Fixit information is
> >> incorrect and that it failed to resolve the updating issue on your XP
> >> SP3 system.
> >>
> >> Some questions:
> >>
> >> 1) What was the installed antivirus/security suite prior to the
> >> installation of MSE ?
> >>
> >> 2) When the previous security software (AV/Sec suite) was uninstalled
> >> did you run a removal tool to ensure that all remnants of were no longer
> >> present ?
> >>
> >> 3) Have you tried downloading the Fixit, saving it, then configuring XP
> >> to Clean Boot, and then run the Fixit in it's Aggressive mode ?
> >>
> >> 4) When IE 8 was installed, what was the installed AV/Sec suite and was
> >> it actively monitoring the system with real time protection, shields, or
> >> services ?
> >>
> >>
> >> MowGreen
> >> ================
> >> *-343-* FDNY
> >> Never Forgotten
> >> ================
> >>
> >> banthecheck.com
> >> "Security updates should *never* have *non-security content* prechecked
> >>
> >>
> >>
> >> MrSoftware wrote:
> >>> I thought I should post what may be errors in a MS KB (MicroSoft
> >>> KnowledgeBase) article to fix WU (Windows Update).
> >>>
> >>> //-----------Background : I tried to fix my problem
> >>>
> >>> I can not access the MS WU (Windows Update) website without getting a
> >>> blank page.
> >>>
> >>> http://windowsupdate.microsoft.com
> >>>
> >>> So I tried the fix in KB 971058 which as four different ways to fix the
> >>> problem.
> >>>
> >>> I tried them all (All four 'fixes' - as enumerated below) without
> >>> success.
> >>>
> >>> Note below - I call 1.a and 1.b 'lobotomies' for the sake of brevity
> >>> herein.
> >>>
> >>> [1] MS KB 971058 has 4 'fixes' as follows.
> >>>
> >>> (a) FixIt 50202 - Mode default
> >>> (b) FixIt 50202 - Mode agressive
> >>> (c) WU minor lobotomy - Without 'step 4'
> >>> (d) WU major lobotomy - With 'step 4' (reset BITS and WUAU security
> >>> descriptors)
> >>>
> >>> [2] I tryed 1.a and 1.b previously - both failed.
> >>>
> >>> [3] I tryed 1.c and 1.d which both failed (with some anomalies as
> >>> follows.)
> >>>
> >>> In doing this I found (what appear to be) errors in the KB 971058
> >>>
> >>> //-----------Errors : The document seems incorrect in the following
> >>>
> >>> Error_01 : Step 4.a - SVCHOST.EXE prevents CatRoot2 rename via locked
> >>> files (a) tmp.edb and (b) edb.log
> >>>
> >>> Error_02 : Step 4.b - Resetting service security descriptors prevents
> >>> their activation in step 9.
> >>>
> >>> Error_03 : Step 6.0 - regsvr32.exe mshtml.dll : MSHTML.DLL has no
> >>> registration point (lacks DllRegisterServer)
> >>>
> >>> Error_04 : Step 7.0 - NETSH has no 'reset' command as in 'netsh reset
> >>> winsock'
> >>>
> >>> Error_05 : Step 9.0 - services now have a 'different' security
> >>> descriptor
> >>> and can not be accessed.
> >>>
> >>> //-----------Failures : I also had other 'runtime' errors in fix 1.d
> >>> above
> >>>
> >>> Failure_01 : Step 6.0 - Registration of QMGR.DLL failed - Return code
> >>> was 0x80070431
> >>>
> >>> Failure_02 : Step 6.0 - Registration of WUAUENG.DLL failed - Return code
> >>> was 0x80070005
> >>>
> >>> Failure_03 : Step 9.0 - Service restart failure : Access denied
> >>>
> >>> //-----------My System :
> >>>
> >>> OS-------: Windows XP - Version: 5.01.2600 Service Pack 3
> >>> Browser--: IE (Internet Explorer) - Version 8.0.6001.18702 - Build
> >>> 86001
> >>> AntiVir--: Microsoft Security Essentials Version: 1.0.1961.0
> >>> Firewall-: MS Firewall
> >>>
> >>> Microsoft Security Essentials Version: 1.0.1961.0
> >>> Antimalware Client Version: 2.1.6519.0
> >>> Engine Version: 1.1.5605.0
> >>> Antivirus definitions: 1.79.953.0
> >>> Antispyware definitions: 1.79.953.0
> >>>
> >>> //-----------Help!!! :
> >>>
> >>> Error_02 above caused me to reset my system back to a previous restore
> >>> point to reset the security descriptors.
> >>>
> >>> DEFINITELY NOT THE THING TO DO (Step 4.a).
> >>>
> >>> If anyone has an idea of how I could be doing something wrong please let
> >>> me know.
> >>>
> >>> If not, hopefully MS (MicroSoft) can verify wheater or not the KB 971058
> >>> article has errors.
> >>>
> >>>
> >> .
>
> .
>

> I may try a 'transfer wizard' of the system to a Windows 7 machine

....and possibly infect the Win7 computer in the process? Not a very wise
move IMHO.


MrSoftware wrote:
> I reviewed all the material on the links you provided.
>
> I wont be trying a 'backup' and then 'format' with 'clean install' any
> time
> soon.
>
> I may try a 'transfer wizard' of the system to a Windows 7 machine (also
> not
> right now).
>
> I'm going to hammer away at the problem a little more with the additional
> verifiers(VirusTrust.com), rootkit scanners and other approaches mentioned
> in this forum.
>
> Thanks ever so much for your excellent advice and help!!!
>
> PS. I will install the KB 971029 - Update for AutoPlay functionality -
> Thanks again.
>
> "PA Bear [MS MVP]" wrote:
>
>> See
>> http://groups.google.com/group/micro...0a0e97ff321aff
>>
>>
>> MrSoftware wrote:
>>> I'll input my testing results on the MS page you mention after some more
>>> testing.
>>>
>>> [1] AVG - latest updates as of Mid-March
>>>
>>> I noticed some things were detected by MSE that were not detected by
>>> AVG.
>>>
>>> [2] Yes - I used (a) Revo Uninstaller V 1.95 and (b) Eusing Free
>>> Registry
>>> Cleaner V 2.6
>>>
>>> So I belive any residue (from AVG) was cleaned out.
>>>
>>> [3] I can't remember (I've a ton of stuff on this one).
>>>
>>> I'll try the fixits under a 'clean boot'. For now I've 'stripped down'
>>> my
>>> system so almost nothing comes up during the OS startup.
>>>
>>> [4] I re-installed IE and that actually caused the primary problem (WU
>>> site
>>> blank page) I have now (If I remember correctly). This was only 2 weeks
>>> ago
>>> and at the time (of install) I had only MS tools running - (a) MSE -
>>> Microsoft Security Essentails and (b) MS Firewall.
>>>
>>> "MowGreen" wrote:
>>>
>>>> http://support.microsoft.com/kb/971058
>>>>
>>>> Scroll all the way to the bottom of the above page.
>>>> See where it states " Provide feedback on this information " ?
>>>>
>>>> Do so and let MS know why you think that the Fixit information is
>>>> incorrect and that it failed to resolve the updating issue on your XP
>>>> SP3 system.
>>>>
>>>> Some questions:
>>>>
>>>> 1) What was the installed antivirus/security suite prior to the
>>>> installation of MSE ?
>>>>
>>>> 2) When the previous security software (AV/Sec suite) was uninstalled
>>>> did you run a removal tool to ensure that all remnants of were no
>>>> longer
>>>> present ?
>>>>
>>>> 3) Have you tried downloading the Fixit, saving it, then configuring
>>>> XP
>>>> to Clean Boot, and then run the Fixit in it's Aggressive mode ?
>>>>
>>>> 4) When IE 8 was installed, what was the installed AV/Sec suite and was
>>>> it actively monitoring the system with real time protection, shields,
>>>> or
>>>> services ?
>>>>
>>>>
>>>> MowGreen
>>>> ================
>>>> *-343-* FDNY
>>>> Never Forgotten
>>>> ================
>>>>
>>>> banthecheck.com
>>>> "Security updates should *never* have *non-security content* prechecked
>>>>
>>>>
>>>>
>>>> MrSoftware wrote:
>>>>> I thought I should post what may be errors in a MS KB (MicroSoft
>>>>> KnowledgeBase) article to fix WU (Windows Update).
>>>>>
>>>>> //-----------Background : I tried to fix my problem
>>>>>
>>>>> I can not access the MS WU (Windows Update) website without getting a
>>>>> blank page.
>>>>>
>>>>> http://windowsupdate.microsoft.com
>>>>>
>>>>> So I tried the fix in KB 971058 which as four different ways to fix
>>>>> the
>>>>> problem.
>>>>>
>>>>> I tried them all (All four 'fixes' - as enumerated below) without
>>>>> success.
>>>>>
>>>>> Note below - I call 1.a and 1.b 'lobotomies' for the sake of brevity
>>>>> herein.
>>>>>
>>>>> [1] MS KB 971058 has 4 'fixes' as follows.
>>>>>
>>>>> (a) FixIt 50202 - Mode default
>>>>> (b) FixIt 50202 - Mode agressive
>>>>> (c) WU minor lobotomy - Without 'step 4'
>>>>> (d) WU major lobotomy - With 'step 4' (reset BITS and WUAU security
>>>>> descriptors)
>>>>>
>>>>> [2] I tryed 1.a and 1.b previously - both failed.
>>>>>
>>>>> [3] I tryed 1.c and 1.d which both failed (with some anomalies as
>>>>> follows.)
>>>>>
>>>>> In doing this I found (what appear to be) errors in the KB 971058
>>>>>
>>>>> //-----------Errors : The document seems incorrect in the following
>>>>>
>>>>> Error_01 : Step 4.a - SVCHOST.EXE prevents CatRoot2 rename via locked
>>>>> files (a) tmp.edb and (b) edb.log
>>>>>
>>>>> Error_02 : Step 4.b - Resetting service security descriptors prevents
>>>>> their activation in step 9.
>>>>>
>>>>> Error_03 : Step 6.0 - regsvr32.exe mshtml.dll : MSHTML.DLL has no
>>>>> registration point (lacks DllRegisterServer)
>>>>>
>>>>> Error_04 : Step 7.0 - NETSH has no 'reset' command as in 'netsh reset
>>>>> winsock'
>>>>>
>>>>> Error_05 : Step 9.0 - services now have a 'different' security
>>>>> descriptor
>>>>> and can not be accessed.
>>>>>
>>>>> //-----------Failures : I also had other 'runtime' errors in fix 1.d
>>>>> above
>>>>>
>>>>> Failure_01 : Step 6.0 - Registration of QMGR.DLL failed - Return
>>>>> code
>>>>> was 0x80070431
>>>>>
>>>>> Failure_02 : Step 6.0 - Registration of WUAUENG.DLL failed - Return
>>>>> code
>>>>> was 0x80070005
>>>>>
>>>>> Failure_03 : Step 9.0 - Service restart failure : Access denied
>>>>>
>>>>> //-----------My System :
>>>>>
>>>>> OS-------: Windows XP - Version: 5.01.2600 Service Pack 3
>>>>> Browser--: IE (Internet Explorer) - Version 8.0.6001.18702 - Build
>>>>> 86001
>>>>> AntiVir--: Microsoft Security Essentials Version: 1.0.1961.0
>>>>> Firewall-: MS Firewall
>>>>>
>>>>> Microsoft Security Essentials Version: 1.0.1961.0
>>>>> Antimalware Client Version: 2.1.6519.0
>>>>> Engine Version: 1.1.5605.0
>>>>> Antivirus definitions: 1.79.953.0
>>>>> Antispyware definitions: 1.79.953.0
>>>>>
>>>>> //-----------Help!!! :
>>>>>
>>>>> Error_02 above caused me to reset my system back to a previous restore
>>>>> point to reset the security descriptors.
>>>>>
>>>>> DEFINITELY NOT THE THING TO DO (Step 4.a).
>>>>>
>>>>> If anyone has an idea of how I could be doing something wrong please
>>>>> let
>>>>> me know.
>>>>>
>>>>> If not, hopefully MS (MicroSoft) can verify wheater or not the KB
>>>>> 971058
>>>>> article has errors.
>>>>>
>>>>>
>>>> .
>>
>> .