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Why can't windows update see the installed updates.

microsoft.public.windowsupdate






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  #1 (permalink)  
Old 03-31-2010
Interested Party
 

Posts: n/a
Why can't windows update see the installed updates.
I have a new computer. I installed Microsoft Office Enterprise 2007. I was
asked to install 15 updates after I installed Office 2007. They all
succeeded. Now I keep getting asked to install 13 of those 15 again and
again. Why does windows update not see these installed updates.

Windows 7 enterprise/ i7-860/8 gigs ram
--
Interested Party
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  #2 (permalink)  
Old 03-31-2010
MowGreen
 

Posts: n/a
Re: Why can't windows update see the installed updates.
Interested Party wrote:
> I have a new computer. I installed Microsoft Office Enterprise 2007. I was
> asked to install 15 updates after I installed Office 2007. They all
> succeeded. Now I keep getting asked to install 13 of those 15 again and
> again. Why does windows update not see these installed updates.
>
> Windows 7 enterprise/ i7-860/8 gigs ram



Was the system restarted after *all* of the updates were installed ?

You could configure the system to do a clean boot and see if 3rd party
software was interfering with the updates' installations -

How to troubleshoot a problem by performing a clean boot in Windows
Vista or in Windows 7
http://support.microsoft.com/kb/929135


MowGreen
================
*-343-* FDNY
Never Forgotten
================

banthecheck.com
"Security updates should *never* have *non-security content* prechecked
Reply With Quote
  #3 (permalink)  
Old 03-31-2010
Interested Party
 

Posts: n/a
RE: Why can't windows update see the installed updates.
Windows 7 x64 Enterprise, i7-860, 8 gigs ram

I uninstalled Office and reinstalled it ( but used custom installed it to
delete some unused features) . I ran windows update and was asked to install
15 updates. They succeeded. I ran windows update again and it asked me to
install 13 updates. WU says I am up to date when I search for more updates.
Control Panel>Programs and Features> Installed Updates shows office
enterprise to have 25 updates installed.
I will have to wait to see if WU asks me to install any of these updates
again. It seems like it takes 24 hours or so for it to do it, if memory of
these past few days serves me right.

--
Interested Party


"Interested Party" wrote:

> I have a new computer. I installed Microsoft Office Enterprise 2007. I was
> asked to install 15 updates after I installed Office 2007. They all
> succeeded. Now I keep getting asked to install 13 of those 15 again and
> again. Why does windows update not see these installed updates.
>
> Windows 7 enterprise/ i7-860/8 gigs ram
> --
> Interested Party

Reply With Quote
  #4 (permalink)  
Old 03-31-2010
Peter Foldes
 

Posts: n/a
Re: Why can't windows update see the installed updates.
The reason for that issue that you are experiencing is that you did not uninstall
the Office 2007 Trial completely along with the Activation Assistant. Uninstall
everything connected with Office including what I mentioned above and the Office
Enterprise which is a VL version and acquired through the HUP. And when done install
the Office Enterprise again

For future reference you will need to call for free Office support that came with
your HUP purchase and you were supplied the same info with the documentation.

Just in case see the following

Here you will find the Phone numbers and email addresses as to where and whom to
contact about all Office Enterprise issues purchased through the HUP and your issue.
Scroll down to the bottom of page to North America
https://licensing.microsoft.com/eLic...3/overview.asp

HUP=Home User Program
--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"MowGreen" <mowgreen@nowandzen.com> wrote in message
news:eyw1X4Q0KHA.3652@TK2MSFTNGP04.phx.gbl...
> Interested Party wrote:
>> I have a new computer. I installed Microsoft Office Enterprise 2007. I was
>> asked to install 15 updates after I installed Office 2007. They all
>> succeeded. Now I keep getting asked to install 13 of those 15 again and
>> again. Why does windows update not see these installed updates.
>>
>> Windows 7 enterprise/ i7-860/8 gigs ram

>
>
> Was the system restarted after *all* of the updates were installed ?
>
> You could configure the system to do a clean boot and see if 3rd party software
> was interfering with the updates' installations -
>
> How to troubleshoot a problem by performing a clean boot in Windows Vista or in
> Windows 7
> http://support.microsoft.com/kb/929135
>
>
> MowGreen
> ================
> *-343-* FDNY
> Never Forgotten
> ================
>
> banthecheck.com
> "Security updates should *never* have *non-security content* prechecked


Reply With Quote
  #5 (permalink)  
Old 03-31-2010
Interested Party
 

Posts: n/a
Re: Why can't windows update see the installed updates.
Hi,
Yes, the system required a reboot after the first 15 and the last 13.

I have just sent an email to MS security. I will wait and see for now.
Thanks for the response. I will keep you appraised.
--
Interested Party


"MowGreen" wrote:

> Interested Party wrote:
> > I have a new computer. I installed Microsoft Office Enterprise 2007. I was
> > asked to install 15 updates after I installed Office 2007. They all
> > succeeded. Now I keep getting asked to install 13 of those 15 again and
> > again. Why does windows update not see these installed updates.
> >
> > Windows 7 enterprise/ i7-860/8 gigs ram

>
>
> Was the system restarted after *all* of the updates were installed ?
>
> You could configure the system to do a clean boot and see if 3rd party
> software was interfering with the updates' installations -
>
> How to troubleshoot a problem by performing a clean boot in Windows
> Vista or in Windows 7
> http://support.microsoft.com/kb/929135
>
>
> MowGreen
> ================
> *-343-* FDNY
> Never Forgotten
> ================
>
> banthecheck.com
> "Security updates should *never* have *non-security content* prechecked
> .
>

Reply With Quote
  #6 (permalink)  
Old 03-31-2010
Interested Party
 

Posts: n/a
Re: Why can't windows update see the installed updates.
Hi Peter,

This was a fresh install of windows 7x64 Enterprise and a fresh install of
Office Enterprise 2007. Office trial was never on this hard drive. I replaced
the hard drive that came with the OS ( Home Premium) and put the enterprise
edition of Windows 7 on a new 150 gig Velocirapter drive. The original 1.5 TB
drive became my "D" drive and it was formated to remove the trial office
program. I did uninstall Office 2007 when I realized that I did not want all
the features and did a custom reinstall. That is when I realized that I was
having this update problem.
--
Interested Party


"Peter Foldes" wrote:

> The reason for that issue that you are experiencing is that you did not uninstall
> the Office 2007 Trial completely along with the Activation Assistant. Uninstall
> everything connected with Office including what I mentioned above and the Office
> Enterprise which is a VL version and acquired through the HUP. And when done install
> the Office Enterprise again
>
> For future reference you will need to call for free Office support that came with
> your HUP purchase and you were supplied the same info with the documentation.
>
> Just in case see the following
>
> Here you will find the Phone numbers and email addresses as to where and whom to
> contact about all Office Enterprise issues purchased through the HUP and your issue.
> Scroll down to the bottom of page to North America
> https://licensing.microsoft.com/eLic...3/overview.asp
>
> HUP=Home User Program
> --
> Peter
>
> Please Reply to Newsgroup for the benefit of others
> Requests for assistance by email can not and will not be acknowledged.
>
> "MowGreen" <mowgreen@nowandzen.com> wrote in message
> news:eyw1X4Q0KHA.3652@TK2MSFTNGP04.phx.gbl...
> > Interested Party wrote:
> >> I have a new computer. I installed Microsoft Office Enterprise 2007. I was
> >> asked to install 15 updates after I installed Office 2007. They all
> >> succeeded. Now I keep getting asked to install 13 of those 15 again and
> >> again. Why does windows update not see these installed updates.
> >>
> >> Windows 7 enterprise/ i7-860/8 gigs ram

> >
> >
> > Was the system restarted after *all* of the updates were installed ?
> >
> > You could configure the system to do a clean boot and see if 3rd party software
> > was interfering with the updates' installations -
> >
> > How to troubleshoot a problem by performing a clean boot in Windows Vista or in
> > Windows 7
> > http://support.microsoft.com/kb/929135
> >
> >
> > MowGreen
> > ================
> > *-343-* FDNY
> > Never Forgotten
> > ================
> >
> > banthecheck.com
> > "Security updates should *never* have *non-security content* prechecked

>
> .
>

Reply With Quote
  #7 (permalink)  
Old 04-01-2010
Peter Foldes
 

Posts: n/a
Re: Why can't windows update see the installed updates.
> I did uninstall Office 2007 when I realized that I did not want all
> the features and did a custom reinstall. That is when I realized that I was
> having this update problem



Then you have some remnants still installed and was not removed. Uninstall
everything connected with Office as I posted and then start a new fresh install of
Office Enterprise. That also means uninstalling all the Updates that you have
installed so far.

If you have issues after then I suggest that you phone the Office Enterprise support
line. It is a free call and is included with your HUP purchase

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"Interested Party" <InterestedParty@discussions.microsoft.com> wrote in message
news:4BB3FB41-7011-4290-A491-704575EA4AD8@microsoft.com...
> Hi Peter,
>
> This was a fresh install of windows 7x64 Enterprise and a fresh install of
> Office Enterprise 2007. Office trial was never on this hard drive. I replaced
> the hard drive that came with the OS ( Home Premium) and put the enterprise
> edition of Windows 7 on a new 150 gig Velocirapter drive. The original 1.5 TB
> drive became my "D" drive and it was formated to remove the trial office
> program. I did uninstall Office 2007 when I realized that I did not want all
> the features and did a custom reinstall. That is when I realized that I was
> having this update problem.
> --
> Interested Party
>
>
> "Peter Foldes" wrote:
>
>> The reason for that issue that you are experiencing is that you did not uninstall
>> the Office 2007 Trial completely along with the Activation Assistant. Uninstall
>> everything connected with Office including what I mentioned above and the Office
>> Enterprise which is a VL version and acquired through the HUP. And when done
>> install
>> the Office Enterprise again
>>
>> For future reference you will need to call for free Office support that came with
>> your HUP purchase and you were supplied the same info with the documentation.
>>
>> Just in case see the following
>>
>> Here you will find the Phone numbers and email addresses as to where and whom to
>> contact about all Office Enterprise issues purchased through the HUP and your
>> issue.
>> Scroll down to the bottom of page to North America
>> https://licensing.microsoft.com/eLic...3/overview.asp
>>
>> HUP=Home User Program
>> --
>> Peter
>>
>> Please Reply to Newsgroup for the benefit of others
>> Requests for assistance by email can not and will not be acknowledged.
>>
>> "MowGreen" <mowgreen@nowandzen.com> wrote in message
>> news:eyw1X4Q0KHA.3652@TK2MSFTNGP04.phx.gbl...
>> > Interested Party wrote:
>> >> I have a new computer. I installed Microsoft Office Enterprise 2007. I was
>> >> asked to install 15 updates after I installed Office 2007. They all
>> >> succeeded. Now I keep getting asked to install 13 of those 15 again and
>> >> again. Why does windows update not see these installed updates.
>> >>
>> >> Windows 7 enterprise/ i7-860/8 gigs ram
>> >
>> >
>> > Was the system restarted after *all* of the updates were installed ?
>> >
>> > You could configure the system to do a clean boot and see if 3rd party software
>> > was interfering with the updates' installations -
>> >
>> > How to troubleshoot a problem by performing a clean boot in Windows Vista or in
>> > Windows 7
>> > http://support.microsoft.com/kb/929135
>> >
>> >
>> > MowGreen
>> > ================
>> > *-343-* FDNY
>> > Never Forgotten
>> > ================
>> >
>> > banthecheck.com
>> > "Security updates should *never* have *non-security content* prechecked

>>
>> .
>>


Reply With Quote
  #8 (permalink)  
Old 04-02-2010
Interested Party
 

Posts: n/a
Re: Why can't windows update see the installed updates.
The uninstall and reinstall I did in my second post seems to have worked. It
is more than 24 hours later and I have not been asked to install those 13
updates again. As suggested by Peter, the previous install of the
application must have left some remnants that corrupted my second install of
Office. The third try was the charm.
Microsoft Security did email me in less than 24 hours and offered me help,
but we had fixed it by then. He told me to run the Microsoft Fix It Tool
50202 to reset Windows Update components. You get it at:
http://go.microsoft.com/?linkid=9665683

He also said: This problem may occur if the Windows Update Software
distribution folder has been corrupted. We can refer to the following steps
to rename this folder. Please note that the folder will be re-created the
next time we visit the Windows Update site.



1. Close all the open windows.

2. Click the "Start" Button, click "All programs", and click "Accessories".

3. Right-click "Command Prompt", and click "Run as administrator".

4. In "Administrator: Command Prompt" window, type in "net stop WuAuServ"
(without the quotes) and press Enter.



Note: Please look at the cmd window and make sure it says that it was
successfully stopped before we try to rename the folder. However, if it
fails, please let me know before performing any further steps and include any
error messages you may have received when it failed.



5. Click the Start Button, in the "Start Search" box, type in "%windir%"
(without the quotes) and press Enter.

6. In the opened folder, look for the folder named "SoftwareDistribution".

7. Right-click on the folder, select Rename and type "SDold" (without the
quotes) to rename this folder.

8. While still in the "Administrator: Command Prompt" window, type the
command "net start WuAuServ" (without the quotes) in the opened window to
restart the Windows Updates service.



Note: Please look at the cmd window and make sure it says that it was
successfully started. However, if it failed, please let me know before
performing any further steps and include any error messages you may have
received when it failed.



After that, please perform Windows Update to check the issue again.

If that didn't work he would need further system info to determine a
strategy of attack.


--
Interested Party


"Peter Foldes" wrote:

> > I did uninstall Office 2007 when I realized that I did not want all
> > the features and did a custom reinstall. That is when I realized that I was
> > having this update problem

>
>
> Then you have some remnants still installed and was not removed. Uninstall
> everything connected with Office as I posted and then start a new fresh install of
> Office Enterprise. That also means uninstalling all the Updates that you have
> installed so far.
>
> If you have issues after then I suggest that you phone the Office Enterprise support
> line. It is a free call and is included with your HUP purchase
>
> --
> Peter
>
> Please Reply to Newsgroup for the benefit of others
> Requests for assistance by email can not and will not be acknowledged.
>
> "Interested Party" <InterestedParty@discussions.microsoft.com> wrote in message
> news:4BB3FB41-7011-4290-A491-704575EA4AD8@microsoft.com...
> > Hi Peter,
> >
> > This was a fresh install of windows 7x64 Enterprise and a fresh install of
> > Office Enterprise 2007. Office trial was never on this hard drive. I replaced
> > the hard drive that came with the OS ( Home Premium) and put the enterprise
> > edition of Windows 7 on a new 150 gig Velocirapter drive. The original 1.5 TB
> > drive became my "D" drive and it was formated to remove the trial office
> > program. I did uninstall Office 2007 when I realized that I did not want all
> > the features and did a custom reinstall. That is when I realized that I was
> > having this update problem.
> > --
> > Interested Party
> >
> >
> > "Peter Foldes" wrote:
> >
> >> The reason for that issue that you are experiencing is that you did not uninstall
> >> the Office 2007 Trial completely along with the Activation Assistant. Uninstall
> >> everything connected with Office including what I mentioned above and the Office
> >> Enterprise which is a VL version and acquired through the HUP. And when done
> >> install
> >> the Office Enterprise again
> >>
> >> For future reference you will need to call for free Office support that came with
> >> your HUP purchase and you were supplied the same info with the documentation.
> >>
> >> Just in case see the following
> >>
> >> Here you will find the Phone numbers and email addresses as to where and whom to
> >> contact about all Office Enterprise issues purchased through the HUP and your
> >> issue.
> >> Scroll down to the bottom of page to North America
> >> https://licensing.microsoft.com/eLic...3/overview.asp
> >>
> >> HUP=Home User Program
> >> --
> >> Peter
> >>
> >> Please Reply to Newsgroup for the benefit of others
> >> Requests for assistance by email can not and will not be acknowledged.
> >>
> >> "MowGreen" <mowgreen@nowandzen.com> wrote in message
> >> news:eyw1X4Q0KHA.3652@TK2MSFTNGP04.phx.gbl...
> >> > Interested Party wrote:
> >> >> I have a new computer. I installed Microsoft Office Enterprise 2007. I was
> >> >> asked to install 15 updates after I installed Office 2007. They all
> >> >> succeeded. Now I keep getting asked to install 13 of those 15 again and
> >> >> again. Why does windows update not see these installed updates.
> >> >>
> >> >> Windows 7 enterprise/ i7-860/8 gigs ram
> >> >
> >> >
> >> > Was the system restarted after *all* of the updates were installed ?
> >> >
> >> > You could configure the system to do a clean boot and see if 3rd party software
> >> > was interfering with the updates' installations -
> >> >
> >> > How to troubleshoot a problem by performing a clean boot in Windows Vista or in
> >> > Windows 7
> >> > http://support.microsoft.com/kb/929135
> >> >
> >> >
> >> > MowGreen
> >> > ================
> >> > *-343-* FDNY
> >> > Never Forgotten
> >> > ================
> >> >
> >> > banthecheck.com
> >> > "Security updates should *never* have *non-security content* prechecked
> >>
> >> .
> >>

>
> .
>

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