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Microsoft updates not installing

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  #1 (permalink)  
Old 03-17-2010
Bill R
 

Posts: n/a
Microsoft updates not installing
I have three Microsoft updates available (all of which I want) which fail to
install. They are for Excel (KB978474), Outlook (KB979771) and PowerPoint
(KB976881). These updates are for Office 2003 running under Windows XP Pro.
Other updates have installed OK. How can I find out why these have failed
please?

Thanks.

Bill R


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  #2 (permalink)  
Old 03-17-2010
MowGreen
 

Posts: n/a
Re: Microsoft updates not installing
Bill,

You will receive no-charge support from MS for getting the 2 *Security*
updates installed if you contact them.
Mention the 2 *Security updates* only !

From: MS10-004: Description of the security update for PowerPoint 2003:
February 9, 2010
http://support.microsoft.com/kb/976881

and MS10-017: Description of the security update for Excel 2003: March
9, 2010
http://support.microsoft.com/kb/978474

" How to obtain help and support for this security update

For home users, no-charge support is available by calling 1-866-PCSAFETY
in the United States and Canada or by contacting your local Microsoft
subsidiary. For more information about how to contact your local
Microsoft subsidiary for support issues with security updates, visit the
Microsoft International Support Web site:
http://support.microsoft.com/common/....aspx?rdpath=4

North American customers can also obtain instant access to unlimited
no-charge e-mail support or to unlimited individual chat support by
visiting the following Microsoft Web site:
http://support.microsoft.com/oas/def...spx?&prid=7552

For enterprise customers, support for security updates is available
through your usual support contacts. "


MowGreen
================
*-343-* FDNY
Never Forgotten
================

banthecheck.com
"Security updates should *never* have *non-security content* prechecked



Bill R wrote:
> I have three Microsoft updates available (all of which I want) which fail to
> install. They are for Excel (KB978474), Outlook (KB979771) and PowerPoint
> (KB976881). These updates are for Office 2003 running under Windows XP Pro.
> Other updates have installed OK. How can I find out why these have failed
> please?
>
> Thanks.
>
> Bill R
>
>

Reply With Quote
  #3 (permalink)  
Old 03-17-2010
MowGreen
 

Posts: n/a
Re: Microsoft updates not installing
Bill,

You will receive no-charge support from MS for getting the 2 *Security*
updates installed if you contact them.
Mention the 2 *Security updates* only !

From: MS10-004: Description of the security update for PowerPoint 2003:
February 9, 2010
http://support.microsoft.com/kb/976881

and MS10-017: Description of the security update for Excel 2003: March
9, 2010
http://support.microsoft.com/kb/978474

" How to obtain help and support for this security update

For home users, no-charge support is available by calling 1-866-PCSAFETY
in the United States and Canada or by contacting your local Microsoft
subsidiary. For more information about how to contact your local
Microsoft subsidiary for support issues with security updates, visit the
Microsoft International Support Web site:
http://support.microsoft.com/common/....aspx?rdpath=4

North American customers can also obtain instant access to unlimited
no-charge e-mail support or to unlimited individual chat support by
visiting the following Microsoft Web site:
http://support.microsoft.com/oas/def...spx?&prid=7552

For enterprise customers, support for security updates is available
through your usual support contacts. "


MowGreen
================
*-343-* FDNY
Never Forgotten
================

banthecheck.com
"Security updates should *never* have *non-security content* prechecked



Bill R wrote:
> I have three Microsoft updates available (all of which I want) which fail to
> install. They are for Excel (KB978474), Outlook (KB979771) and PowerPoint
> (KB976881). These updates are for Office 2003 running under Windows XP Pro.
> Other updates have installed OK. How can I find out why these have failed
> please?
>
> Thanks.
>
> Bill R
>
>

Reply With Quote
  #4 (permalink)  
Old 03-17-2010
MowGreen
 

Posts: n/a
Re: Microsoft updates not installing
Bill,

You will receive no-charge support from MS for getting the 2 *Security*
updates installed if you contact them.
Mention the 2 *Security updates* only !

From: MS10-004: Description of the security update for PowerPoint 2003:
February 9, 2010
http://support.microsoft.com/kb/976881

and MS10-017: Description of the security update for Excel 2003: March
9, 2010
http://support.microsoft.com/kb/978474

" How to obtain help and support for this security update

For home users, no-charge support is available by calling 1-866-PCSAFETY
in the United States and Canada or by contacting your local Microsoft
subsidiary. For more information about how to contact your local
Microsoft subsidiary for support issues with security updates, visit the
Microsoft International Support Web site:
http://support.microsoft.com/common/....aspx?rdpath=4

North American customers can also obtain instant access to unlimited
no-charge e-mail support or to unlimited individual chat support by
visiting the following Microsoft Web site:
http://support.microsoft.com/oas/def...spx?&prid=7552

For enterprise customers, support for security updates is available
through your usual support contacts. "


MowGreen
================
*-343-* FDNY
Never Forgotten
================

banthecheck.com
"Security updates should *never* have *non-security content* prechecked



Bill R wrote:
> I have three Microsoft updates available (all of which I want) which fail to
> install. They are for Excel (KB978474), Outlook (KB979771) and PowerPoint
> (KB976881). These updates are for Office 2003 running under Windows XP Pro.
> Other updates have installed OK. How can I find out why these have failed
> please?
>
> Thanks.
>
> Bill R
>
>

Reply With Quote
  #5 (permalink)  
Old 03-17-2010
MowGreen
 

Posts: n/a
Re: Microsoft updates not installing
Bill,

You will receive no-charge support from MS for getting the 2 *Security*
updates installed if you contact them.
Mention the 2 *Security updates* only !

From: MS10-004: Description of the security update for PowerPoint 2003:
February 9, 2010
http://support.microsoft.com/kb/976881

and MS10-017: Description of the security update for Excel 2003: March
9, 2010
http://support.microsoft.com/kb/978474

" How to obtain help and support for this security update

For home users, no-charge support is available by calling 1-866-PCSAFETY
in the United States and Canada or by contacting your local Microsoft
subsidiary. For more information about how to contact your local
Microsoft subsidiary for support issues with security updates, visit the
Microsoft International Support Web site:
http://support.microsoft.com/common/....aspx?rdpath=4

North American customers can also obtain instant access to unlimited
no-charge e-mail support or to unlimited individual chat support by
visiting the following Microsoft Web site:
http://support.microsoft.com/oas/def...spx?&prid=7552

For enterprise customers, support for security updates is available
through your usual support contacts. "


MowGreen
================
*-343-* FDNY
Never Forgotten
================

banthecheck.com
"Security updates should *never* have *non-security content* prechecked



Bill R wrote:
> I have three Microsoft updates available (all of which I want) which fail to
> install. They are for Excel (KB978474), Outlook (KB979771) and PowerPoint
> (KB976881). These updates are for Office 2003 running under Windows XP Pro.
> Other updates have installed OK. How can I find out why these have failed
> please?
>
> Thanks.
>
> Bill R
>
>

Reply With Quote
  #6 (permalink)  
Old 03-18-2010
Ottmar Freudenberger
 

Posts: n/a
Re: Microsoft updates not installing
"Bill R" <bill@compsols.wanadoo.co.uk> schrieb:

> I have three Microsoft updates available (all of which I want) which fail to
> install. They are for Excel (KB978474), Outlook (KB979771) and PowerPoint
> (KB976881). These updates are for Office 2003 running under Windows XP Pro.


Would you mind sharing the error code which is presented to your system
while trying to install these updates? Have a look into the Update History
on the Microsoft Update site and click on the "white cross the red circle"
symbol on the right of the updates failing to install.

Have you checked, that the "Office Source Engine" service isn't disabled?
Start -> Run -> services.msc [Enter]

Bye,
Freudi
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  #7 (permalink)  
Old 03-18-2010
Ottmar Freudenberger
 

Posts: n/a
Re: Microsoft updates not installing
"Bill R" <bill@compsols.wanadoo.co.uk> schrieb:

> I have three Microsoft updates available (all of which I want) which fail to
> install. They are for Excel (KB978474), Outlook (KB979771) and PowerPoint
> (KB976881). These updates are for Office 2003 running under Windows XP Pro.


Would you mind sharing the error code which is presented to your system
while trying to install these updates? Have a look into the Update History
on the Microsoft Update site and click on the "white cross the red circle"
symbol on the right of the updates failing to install.

Have you checked, that the "Office Source Engine" service isn't disabled?
Start -> Run -> services.msc [Enter]

Bye,
Freudi
Reply With Quote
  #8 (permalink)  
Old 03-18-2010
Ottmar Freudenberger
 

Posts: n/a
Re: Microsoft updates not installing
"Bill R" <bill@compsols.wanadoo.co.uk> schrieb:

> I have three Microsoft updates available (all of which I want) which fail to
> install. They are for Excel (KB978474), Outlook (KB979771) and PowerPoint
> (KB976881). These updates are for Office 2003 running under Windows XP Pro.


Would you mind sharing the error code which is presented to your system
while trying to install these updates? Have a look into the Update History
on the Microsoft Update site and click on the "white cross the red circle"
symbol on the right of the updates failing to install.

Have you checked, that the "Office Source Engine" service isn't disabled?
Start -> Run -> services.msc [Enter]

Bye,
Freudi
Reply With Quote
  #9 (permalink)  
Old 03-18-2010
Ottmar Freudenberger
 

Posts: n/a
Re: Microsoft updates not installing
"Bill R" <bill@compsols.wanadoo.co.uk> schrieb:

> I have three Microsoft updates available (all of which I want) which fail to
> install. They are for Excel (KB978474), Outlook (KB979771) and PowerPoint
> (KB976881). These updates are for Office 2003 running under Windows XP Pro.


Would you mind sharing the error code which is presented to your system
while trying to install these updates? Have a look into the Update History
on the Microsoft Update site and click on the "white cross the red circle"
symbol on the right of the updates failing to install.

Have you checked, that the "Office Source Engine" service isn't disabled?
Start -> Run -> services.msc [Enter]

Bye,
Freudi
Reply With Quote
  #10 (permalink)  
Old 03-18-2010
Bill R
 

Posts: n/a
Re: Microsoft updates not installing

"Ottmar Freudenberger" <freudi@gmx.net> wrote in message
news:80dotbF14hU1@mid.individual.net...
> "Bill R" <bill@compsols.wanadoo.co.uk> schrieb:
>
>> I have three Microsoft updates available (all of which I want) which fail
>> to
>> install. They are for Excel (KB978474), Outlook (KB979771) and
>> PowerPoint
>> (KB976881). These updates are for Office 2003 running under Windows XP
>> Pro.

>
> Would you mind sharing the error code which is presented to your system
> while trying to install these updates? Have a look into the Update
> History
> on the Microsoft Update site and click on the "white cross the red circle"
> symbol on the right of the updates failing to install.
>
> Have you checked, that the "Office Source Engine" service isn't disabled?
> Start -> Run -> services.msc [Enter]
>
> Bye,
> Freudi


Thanks Ottmar.

The Office Source Engine was set to 'manual' so I set it to 'automatic' with
the sane result. It is now back to 'manual'

The error code for all three downloads is 0x80070643. I googled for this
and found Joseph Gagne at
http://www.error-fix-tool.com/errors.php?t=0X80070643 offering a 94% fix
success rate with a simple Registry fix. I'm wary at downloading and
running software from an unknown site so didn't proceed with that
possibility.

Bill R


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