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I need help with Window Updates

microsoft.public.windowsupdate






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  #1 (permalink)  
Old 03-16-2010
JR.
 

Posts: n/a
I need help with Window Updates
I already sent a message about this and they told me to download this


http://support.microsoft.com/Dcode/D...05b41&ln=en-us

So it allows Microsoft to run a tool to collect information about drivers,
services, and other system-related information on my computer. I tried to
download it but this is what it said:

The Data Collection site supports only Internet Explorer 5.1 and later
versions on Windows 2000, Windows XP, Windows Server 2003, and later
operating systems. Please download Internet Explorer 6 and then continue
with this process.

When i downloaded that this, other thing happened it said:

The windows update: Internet Explorer and Internet Tools cannot be installed
on this computer.This product does not install on 64-bit platforms.

So what can i do if i cant run the program so they can help me.I need help

Error codes this applies to:

WindowsUpdate_80070002

0x80070002

My computer is a Window Vista 64-bit
There are 2-3 computers in the same network by using wireless.


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  #2 (permalink)  
Old 03-16-2010
Ottmar Freudenberger
 

Posts: n/a
Re: I need help with Window Updates
"JR." wrote:

> I already sent a message about this and they told me to download this
>
>
> http://support.microsoft.com/Dcode/D...05b41&ln=en-us

[...]
> This product does not install on 64-bit platforms.
>
> So what can i do if i cant run the program so they can help me.I need help


> My computer is a Window Vista 64-bit


While it's the best idea to talk back directly to the MS support engineer
which advised you to download/use that tool, you may have more luck with this
tool (mpsreports_x64.exe):
http://www.microsoft.com/downloads/d...displaylang=en

Bye,
Freudi
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  #3 (permalink)  
Old 03-16-2010
Ottmar Freudenberger
 

Posts: n/a
Re: I need help with Window Updates
"JR." wrote:

> I already sent a message about this and they told me to download this
>
>
> http://support.microsoft.com/Dcode/D...05b41&ln=en-us

[...]
> This product does not install on 64-bit platforms.
>
> So what can i do if i cant run the program so they can help me.I need help


> My computer is a Window Vista 64-bit


While it's the best idea to talk back directly to the MS support engineer
which advised you to download/use that tool, you may have more luck with this
tool (mpsreports_x64.exe):
http://www.microsoft.com/downloads/d...displaylang=en

Bye,
Freudi
Reply With Quote
  #4 (permalink)  
Old 03-16-2010
Ottmar Freudenberger
 

Posts: n/a
Re: I need help with Window Updates
"JR." wrote:

> I already sent a message about this and they told me to download this
>
>
> http://support.microsoft.com/Dcode/D...05b41&ln=en-us

[...]
> This product does not install on 64-bit platforms.
>
> So what can i do if i cant run the program so they can help me.I need help


> My computer is a Window Vista 64-bit


While it's the best idea to talk back directly to the MS support engineer
which advised you to download/use that tool, you may have more luck with this
tool (mpsreports_x64.exe):
http://www.microsoft.com/downloads/d...displaylang=en

Bye,
Freudi
Reply With Quote
  #5 (permalink)  
Old 03-16-2010
Ottmar Freudenberger
 

Posts: n/a
Re: I need help with Window Updates
"JR." wrote:

> I already sent a message about this and they told me to download this
>
>
> http://support.microsoft.com/Dcode/D...05b41&ln=en-us

[...]
> This product does not install on 64-bit platforms.
>
> So what can i do if i cant run the program so they can help me.I need help


> My computer is a Window Vista 64-bit


While it's the best idea to talk back directly to the MS support engineer
which advised you to download/use that tool, you may have more luck with this
tool (mpsreports_x64.exe):
http://www.microsoft.com/downloads/d...displaylang=en

Bye,
Freudi
Reply With Quote
  #6 (permalink)  
Old 03-16-2010
Ǝиçεl
 

Posts: n/a
RE: I need help with Window Updates
Hello JR,

0x80070002 The system cannot find the file specified.

I'm not sure about this--but it looks promising--tяy
<http://support.microsoft.com/kb/947821>

After you download and then run the System Update Readiness Tool, restart
your computer. Then, immediately try to install the updates.
-=-





"JR." wrote:

> I already sent a message about this and they told me to download this
>
>
> http://support.microsoft.com/Dcode/D...05b41&ln=en-us
>
> So it allows Microsoft to run a tool to collect information about drivers,
> services, and other system-related information on my computer. I tried to
> download it but this is what it said:
>
> The Data Collection site supports only Internet Explorer 5.1 and later
> versions on Windows 2000, Windows XP, Windows Server 2003, and later
> operating systems. Please download Internet Explorer 6 and then continue
> with this process.
>
> When i downloaded that this, other thing happened it said:
>
> The windows update: Internet Explorer and Internet Tools cannot be installed
> on this computer.This product does not install on 64-bit platforms.
>
> So what can i do if i cant run the program so they can help me.I need help
>
> Error codes this applies to:
>
> WindowsUpdate_80070002
>
> 0x80070002
>
> My computer is a Window Vista 64-bit
> There are 2-3 computers in the same network by using wireless.
>
>

Reply With Quote
  #7 (permalink)  
Old 03-16-2010
Ǝиçεl
 

Posts: n/a
RE: I need help with Window Updates
Hello JR,

0x80070002 The system cannot find the file specified.

I'm not sure about this--but it looks promising--tяy
<http://support.microsoft.com/kb/947821>

After you download and then run the System Update Readiness Tool, restart
your computer. Then, immediately try to install the updates.
-=-





"JR." wrote:

> I already sent a message about this and they told me to download this
>
>
> http://support.microsoft.com/Dcode/D...05b41&ln=en-us
>
> So it allows Microsoft to run a tool to collect information about drivers,
> services, and other system-related information on my computer. I tried to
> download it but this is what it said:
>
> The Data Collection site supports only Internet Explorer 5.1 and later
> versions on Windows 2000, Windows XP, Windows Server 2003, and later
> operating systems. Please download Internet Explorer 6 and then continue
> with this process.
>
> When i downloaded that this, other thing happened it said:
>
> The windows update: Internet Explorer and Internet Tools cannot be installed
> on this computer.This product does not install on 64-bit platforms.
>
> So what can i do if i cant run the program so they can help me.I need help
>
> Error codes this applies to:
>
> WindowsUpdate_80070002
>
> 0x80070002
>
> My computer is a Window Vista 64-bit
> There are 2-3 computers in the same network by using wireless.
>
>

Reply With Quote
  #8 (permalink)  
Old 03-16-2010
Ǝиçεl
 

Posts: n/a
RE: I need help with Window Updates
Hello JR,

0x80070002 The system cannot find the file specified.

I'm not sure about this--but it looks promising--tяy
<http://support.microsoft.com/kb/947821>

After you download and then run the System Update Readiness Tool, restart
your computer. Then, immediately try to install the updates.
-=-





"JR." wrote:

> I already sent a message about this and they told me to download this
>
>
> http://support.microsoft.com/Dcode/D...05b41&ln=en-us
>
> So it allows Microsoft to run a tool to collect information about drivers,
> services, and other system-related information on my computer. I tried to
> download it but this is what it said:
>
> The Data Collection site supports only Internet Explorer 5.1 and later
> versions on Windows 2000, Windows XP, Windows Server 2003, and later
> operating systems. Please download Internet Explorer 6 and then continue
> with this process.
>
> When i downloaded that this, other thing happened it said:
>
> The windows update: Internet Explorer and Internet Tools cannot be installed
> on this computer.This product does not install on 64-bit platforms.
>
> So what can i do if i cant run the program so they can help me.I need help
>
> Error codes this applies to:
>
> WindowsUpdate_80070002
>
> 0x80070002
>
> My computer is a Window Vista 64-bit
> There are 2-3 computers in the same network by using wireless.
>
>

Reply With Quote
  #9 (permalink)  
Old 03-16-2010
Ǝиçεl
 

Posts: n/a
RE: I need help with Window Updates
Hello JR,

0x80070002 The system cannot find the file specified.

I'm not sure about this--but it looks promising--tяy
<http://support.microsoft.com/kb/947821>

After you download and then run the System Update Readiness Tool, restart
your computer. Then, immediately try to install the updates.
-=-





"JR." wrote:

> I already sent a message about this and they told me to download this
>
>
> http://support.microsoft.com/Dcode/D...05b41&ln=en-us
>
> So it allows Microsoft to run a tool to collect information about drivers,
> services, and other system-related information on my computer. I tried to
> download it but this is what it said:
>
> The Data Collection site supports only Internet Explorer 5.1 and later
> versions on Windows 2000, Windows XP, Windows Server 2003, and later
> operating systems. Please download Internet Explorer 6 and then continue
> with this process.
>
> When i downloaded that this, other thing happened it said:
>
> The windows update: Internet Explorer and Internet Tools cannot be installed
> on this computer.This product does not install on 64-bit platforms.
>
> So what can i do if i cant run the program so they can help me.I need help
>
> Error codes this applies to:
>
> WindowsUpdate_80070002
>
> 0x80070002
>
> My computer is a Window Vista 64-bit
> There are 2-3 computers in the same network by using wireless.
>
>

Reply With Quote
  #10 (permalink)  
Old 03-16-2010
PA Bear [MS MVP]
 

Posts: n/a
Re: I need help with Window Updates
What Freudi said.

Is Vista (64-bit) SP1 or SP2 installed?

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

Has a(another) Norton or McAfee application ever been installed on the
computer (e.g., a free-trial version that came preinstalled when you bought
it)?


JR. wrote:
> I already sent a message about this and they told me to download this
>
>
> http://support.microsoft.com/Dcode/D...05b41&ln=en-us
>
> So it allows Microsoft to run a tool to collect information about drivers,
> services, and other system-related information on my computer. I tried to
> download it but this is what it said:
>
> The Data Collection site supports only Internet Explorer 5.1 and later
> versions on Windows 2000, Windows XP, Windows Server 2003, and later
> operating systems. Please download Internet Explorer 6 and then continue
> with this process.
>
> When i downloaded that this, other thing happened it said:
>
> The windows update: Internet Explorer and Internet Tools cannot be
> installed
> on this computer.This product does not install on 64-bit platforms.
>
> So what can i do if i cant run the program so they can help me.I need
> help
>
> Error codes this applies to:
>
> WindowsUpdate_80070002
>
> 0x80070002
>
> My computer is a Window Vista 64-bit
> There are 2-3 computers in the same network by using wireless.


Reply With Quote
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