See the "How to obtain help" section of
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clearly state that your problem is related to a Security Update and cite the
update's KB number (e.g., KB978474).
Or you can...
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~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
> Does anybody have any idea why the recent update from MS for Excel
> (KB978474) would not update and what can I do to get this update through?
> I keep getting the below message and not much of any description what I
> could do.
> The problem is that:
> 1. After failure, the Windows Update does not stop (unless I turn it off
> manually) and still tries to install this update
> 2. After each update Excel is somehow corrupted or uninstalled. After
> attempt to start it, it reinstalls and than runs seemingly OK.
> I seem to be unable to break this vicious circle.
> I tried to reinstall Excel 2003 but this did not change a thing.
> I also tried to install Excel 2007 on this PC to replace Excel 2003 but
> did not stop attempts to update the Excel 2003 either!!!
> So I uninstalled Excel 2007 and re-installed Excel 2003.
> Still same thing. It tries to update it, but it fails. And Excel after
> must be reinstalled (does not take a lot of time but it is just wrong).
> Interesting thing is that other updates in this recent batch from MS went
> through OK (I think there were tow more).
> On my other PC all of these updates went OK.
> But I cannot find any difference in how it is installed on both computers.
> would swear it is identical installation, but obviously I must be wrong.
> Something is different.
> Would anyone have an idea what that could be?
> Failed Updates
> For help installing an update successfully, see the solution under each
> problem description.
> Problem: Please check your update history for a description.
> Microsoft Office 2003
> Security Update for Microsoft Office Excel 2003 (KB978474)
> ..and under description page I can only see the Failed Status for update
> with no description of the problem.