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Failed Updates for Excel 2003 (KB978474)

microsoft.public.windowsupdate






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  #1 (permalink)  
Old 03-13-2010
bandicoot
 

Posts: n/a
Failed Updates for Excel 2003 (KB978474)
Hi,

Does anybody have any idea why the recent update from MS for Excel
(KB978474) would not update and what can I do to get this update through?

I keep getting the below message and not much of any description what I
could do.
The problem is that:
1. After failure, the Windows Update does not stop (unless I turn it off
manually) and still tries to install this update
2. After each update Excel is somehow corrupted or uninstalled. After
attempt to start it, it reinstalls and than runs seemingly OK.

I seem to be unable to break this vicious circle.
I tried to reinstall Excel 2003 but this did not change a thing.
I also tried to install Excel 2007 on this PC to replace Excel 2003 but this
did not stop attempts to update the Excel 2003 either!!!
So I uninstalled Excel 2007 and re-installed Excel 2003.
Still same thing. It tries to update it, but it fails. And Excel after that
must be reinstalled (does not take a lot of time but it is just wrong).

Interesting thing is that other updates in this recent batch from MS went
through OK (I think there were tow more).

On my other PC all of these updates went OK.
But I cannot find any difference in how it is installed on both computers. I
would swear it is identical installation, but obviously I must be wrong.
Something is different.

Would anyone have an idea what that could be?


+++++++++++
Failed Updates

For help installing an update successfully, see the solution under each
problem description.

Problem: Please check your update history for a description.

Microsoft Office 2003
Security Update for Microsoft Office Excel 2003 (KB978474)

++++++++++++

...and under description page I can only see the Failed Status for update
with no description of the problem.
--

hooroo

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  #2 (permalink)  
Old 03-13-2010
PA Bear [MS MVP]
 

Posts: n/a
Re: Failed Updates for Excel 2003 (KB978474)
See the "How to obtain help" section of
http://support.microsoft.com/kb/978474

For home users, no-charge support is available by calling 1-866-PCSAFETY
(and/or 1-866-234-6020 and/or 1-800-936-5700) in the United States and in
Canada or by contacting your local Microsoft subsidiary. There is no-charge
for support calls that are associated with security updates. When you call,
clearly state that your problem is related to a Security Update and cite the
update's KB number (e.g., KB978474).

Or you can...

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

The Consumer Security Support home page & Microsoft Update Solution Center
also offer support options
https://consumersecuritysupport.microsoft.com/
http://support.microsoft.com/ph/6527#tab3

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


bandicoot wrote:
> Hi,
>
> Does anybody have any idea why the recent update from MS for Excel
> (KB978474) would not update and what can I do to get this update through?
>
> I keep getting the below message and not much of any description what I
> could do.
> The problem is that:
> 1. After failure, the Windows Update does not stop (unless I turn it off
> manually) and still tries to install this update
> 2. After each update Excel is somehow corrupted or uninstalled. After
> attempt to start it, it reinstalls and than runs seemingly OK.
>
> I seem to be unable to break this vicious circle.
> I tried to reinstall Excel 2003 but this did not change a thing.
> I also tried to install Excel 2007 on this PC to replace Excel 2003 but
> this
> did not stop attempts to update the Excel 2003 either!!!
> So I uninstalled Excel 2007 and re-installed Excel 2003.
> Still same thing. It tries to update it, but it fails. And Excel after
> that
> must be reinstalled (does not take a lot of time but it is just wrong).
>
> Interesting thing is that other updates in this recent batch from MS went
> through OK (I think there were tow more).
>
> On my other PC all of these updates went OK.
> But I cannot find any difference in how it is installed on both computers.
> I
> would swear it is identical installation, but obviously I must be wrong.
> Something is different.
>
> Would anyone have an idea what that could be?
>
>
> +++++++++++
> Failed Updates
>
> For help installing an update successfully, see the solution under each
> problem description.
>
> Problem: Please check your update history for a description.
>
> Microsoft Office 2003
> Security Update for Microsoft Office Excel 2003 (KB978474)
>
> ++++++++++++
>
> ..and under description page I can only see the Failed Status for update
> with no description of the problem.


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  #3 (permalink)  
Old 03-13-2010
MowGreen
 

Posts: n/a
Re: Failed Updates for Excel 2003 (KB978474)
Uninstall the update. Then ignore the prompt to reinstall it again from
automatic updates or, stop the update service and clear out the contents
of Windows\Software Distribution\Download.
Then manually download the update from the links on this page:
http://support.microsoft.com/kb/978474

Look under the " Known issues with this security update " heading for
the indirect and direct download links.
*Save it*, then install it with *all* programs and browsers closed.

If no joy, then use the links to CSS for no-charge assistance that
PABear posted.


MowGreen
================
*-343-* FDNY
Never Forgotten
================

banthecheck.com
"Security updates should *never* have *non-security content* prechecked



bandicoot wrote:
> Hi,
>
> Does anybody have any idea why the recent update from MS for Excel
> (KB978474) would not update and what can I do to get this update through?
>
> I keep getting the below message and not much of any description what I
> could do.
> The problem is that:
> 1. After failure, the Windows Update does not stop (unless I turn it off
> manually) and still tries to install this update
> 2. After each update Excel is somehow corrupted or uninstalled. After
> attempt to start it, it reinstalls and than runs seemingly OK.
>
> I seem to be unable to break this vicious circle.
> I tried to reinstall Excel 2003 but this did not change a thing.
> I also tried to install Excel 2007 on this PC to replace Excel 2003 but this
> did not stop attempts to update the Excel 2003 either!!!
> So I uninstalled Excel 2007 and re-installed Excel 2003.
> Still same thing. It tries to update it, but it fails. And Excel after that
> must be reinstalled (does not take a lot of time but it is just wrong).
>
> Interesting thing is that other updates in this recent batch from MS went
> through OK (I think there were tow more).
>
> On my other PC all of these updates went OK.
> But I cannot find any difference in how it is installed on both computers. I
> would swear it is identical installation, but obviously I must be wrong.
> Something is different.
>
> Would anyone have an idea what that could be?
>
>
> +++++++++++
> Failed Updates
>
> For help installing an update successfully, see the solution under each
> problem description.
>
> Problem: Please check your update history for a description.
>
> Microsoft Office 2003
> Security Update for Microsoft Office Excel 2003 (KB978474)
>
> ++++++++++++
>
> ..and under description page I can only see the Failed Status for update
> with no description of the problem.

Reply With Quote
  #4 (permalink)  
Old 03-14-2010
Tomas Nugis Stockholm Sweden
 

Posts: n/a
20100314.Re.Failed Updates for Excel 2003 (KB978474)

2010-03-14 from Tomas Nugis Stockholm Sweden
Failed updates Excel 2003 kb978474
Discovered friday Mars 11 2009. I try to update

Hello. I have the same problem. I can"t update this file. kb 978474
It says.Failed. Code 779 = UNKNOWN wrong ?

Facts: I use Vista Business. Office Standard Edition 2003. (An OLDER version)
Note:The Office 2003 is before the time of Vista. It should NOT impact
but I dont know for sure ? Only Microsoft can answere.Office 2003 is made
for XP
but it has worked out on my Vista since july 2009. All updates are OK since
then.
All of the ohters updates did function. But not kb 978474 ? Why ?

Reflexion: The Office excel is from 2003. Maybe ( I don"t have FACTS )
it causes a CONFLICT in one or another way ? Only Microsoft can tell.
Maybe we should use a Office from 2007 ? My belive (only belive) not facts,
is that Office 2003 should work out. All of the other uppdatesmhas worked
out. Security MS10-017.So my belive is that Office 2003 should work out.

At friday mars 11-2009 I contacted Microsoft free support about updates,
to try to get some information about this update kb 978474. Whats wrong ?
I"ve been searching all over the internet and Microsoft.
Maybee ohters have the same problem ? Or is it " unique " for a few Vista pc ?
I don"t know .Only Microsoft can tell. I"m waiting for reply/ anweres.
Normally this update kb 978474 should work out.
It"s a " mystery " ?

Information:When I googled with: Fail update Microsoft excel 2003 kb 978474
I found this information and your question Mr Bandicot.

And the answeres from Mr PA Bear MS MVP.
All his information is very good. I "ve used it.
This is the only way we can try to solve the problem.
I do hope that Microsoft support can help us ?

It feels good that I"m not the only one that has this problem

Best regards from Stockholm Sweden
Tomas Nugis


"bandicoot" wrote:

> Hi,
>
> Does anybody have any idea why the recent update from MS for Excel
> (KB978474) would not update and what can I do to get this update through?
>
> I keep getting the below message and not much of any description what I
> could do.
> The problem is that:
> 1. After failure, the Windows Update does not stop (unless I turn it off
> manually) and still tries to install this update
> 2. After each update Excel is somehow corrupted or uninstalled. After
> attempt to start it, it reinstalls and than runs seemingly OK.
>
> I seem to be unable to break this vicious circle.
> I tried to reinstall Excel 2003 but this did not change a thing.
> I also tried to install Excel 2007 on this PC to replace Excel 2003 but this
> did not stop attempts to update the Excel 2003 either!!!
> So I uninstalled Excel 2007 and re-installed Excel 2003.
> Still same thing. It tries to update it, but it fails. And Excel after that
> must be reinstalled (does not take a lot of time but it is just wrong).
>
> Interesting thing is that other updates in this recent batch from MS went
> through OK (I think there were tow more).
>
> On my other PC all of these updates went OK.
> But I cannot find any difference in how it is installed on both computers. I
> would swear it is identical installation, but obviously I must be wrong.
> Something is different.
>
> Would anyone have an idea what that could be?
>
>
> +++++++++++
> Failed Updates
>
> For help installing an update successfully, see the solution under each
> problem description.
>
> Problem: Please check your update history for a description.
>
> Microsoft Office 2003
> Security Update for Microsoft Office Excel 2003 (KB978474)
>
> ++++++++++++
>
> ..and under description page I can only see the Failed Status for update
> with no description of the problem.
> --
>
> hooroo
>

Reply With Quote
  #5 (permalink)  
Old 03-14-2010
Robert Aldwinckle
 

Posts: n/a
Re: 20100314.Re.Failed Updates for Excel 2003 (KB978474)


"Tomas Nugis Stockholm Sweden" <Tomas Nugis Stockholm
Sweden@discussions.microsoft.com> wrote in message
news:0FBB2698-EBC7-49F3-92D1-DFE35978861B@microsoft.com...
>
> 2010-03-14 from Tomas Nugis Stockholm Sweden
> Failed updates Excel 2003 kb978474
> Discovered friday Mars 11 2009. I try to update
>
> Hello. I have the same problem. I can"t update this file. kb 978474
> It says.Failed. Code 779 = UNKNOWN wrong ?



Not if you are giving us a hex value...

<cmd_output OS="W7">
C:\>set /a c = 0x779
1913
C:\>net helpmsg %c%

Some data remains to be sent in the request buffer.
</cmd_output>

But more important than the code's value is its context. Where are you
seeing this? Can you find either the 779 you are reporting or 1913 (that
string's decimal equivalent if the code you are reporting is a hex value) in
any log files the install creates or changes? And if you are not getting
good diagnostics from running an update automatically, try downloading it
and installing it manually. You may find that you have additional options
for increasing the diagnostics (e.g. adding /verbose to the command line if
that is available) and in any case could supplement any and all diagnostics
that you are getting by running ProcMon when you do the install attempt.


HTH

Robert Aldwinckle
---

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  #6 (permalink)  
Old 03-16-2010
Keith
 

Posts: n/a
Re: Failed Updates for Excel 2003 (KB978474)
Folks,
I eventually managed to get this update installed. I downloaded the update installation file, cleaned out the Windows\Software Distribution\Download folder and quit all programs before running the update, all as mentioned above by MowGreen.
The update then failed with error 1402 that it couldn't update registry key H_Key_Local_Machine\Software\Microsoft\Windows\Cur rentVersion\Run\OptionalComponents\MSFS.
Checked this folder out and found no permissions had been allocated. Only when I gave the group 'Everyone' full permissions on folders IMAIL, MAPI and MSFS did the update succeed. Hope this helps someone.

---
frmsrcurl: http://msgroups.net/microsoft.public...-2003-KB978474
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  #7 (permalink)  
Old 03-16-2010
Keith
 

Posts: n/a
Re: Failed Updates for Excel 2003 (KB978474)
Folks,
I eventually managed to get this update installed. I downloaded the update installation file, cleaned out the Windows\Software Distribution\Download folder and quit all programs before running the update, all as mentioned above by MowGreen.
The update then failed with error 1402 that it couldn't update registry key H_Key_Local_Machine\Software\Microsoft\Windows\Cur rentVersion\Run\OptionalComponents\MSFS.
Checked this folder out and found no permissions had been allocated. Only when I gave the group 'Everyone' full permissions on folders IMAIL, MAPI and MSFS did the update succeed. Hope this helps someone.

---
frmsrcurl: http://msgroups.net/microsoft.public...-2003-KB978474
Reply With Quote
  #8 (permalink)  
Old 03-16-2010
Keith
 

Posts: n/a
Re: Failed Updates for Excel 2003 (KB978474)
Folks,
I eventually managed to get this update installed. I downloaded the update installation file, cleaned out the Windows\Software Distribution\Download folder and quit all programs before running the update, all as mentioned above by MowGreen.
The update then failed with error 1402 that it couldn't update registry key H_Key_Local_Machine\Software\Microsoft\Windows\Cur rentVersion\Run\OptionalComponents\MSFS.
Checked this folder out and found no permissions had been allocated. Only when I gave the group 'Everyone' full permissions on folders IMAIL, MAPI and MSFS did the update succeed. Hope this helps someone.

---
frmsrcurl: http://msgroups.net/microsoft.public...-2003-KB978474
Reply With Quote
  #9 (permalink)  
Old 03-16-2010
Keith
 

Posts: n/a
Re: Failed Updates for Excel 2003 (KB978474)
Folks,
I eventually managed to get this update installed. I downloaded the update installation file, cleaned out the Windows\Software Distribution\Download folder and quit all programs before running the update, all as mentioned above by MowGreen.
The update then failed with error 1402 that it couldn't update registry key H_Key_Local_Machine\Software\Microsoft\Windows\Cur rentVersion\Run\OptionalComponents\MSFS.
Checked this folder out and found no permissions had been allocated. Only when I gave the group 'Everyone' full permissions on folders IMAIL, MAPI and MSFS did the update succeed. Hope this helps someone.

---
frmsrcurl: http://msgroups.net/microsoft.public...-2003-KB978474
Reply With Quote
  #10 (permalink)  
Old 03-17-2010
Tomas Nugis Stockholm Sweden
 

Posts: n/a
Re: 20100314.Re.Failed Updates for Excel 2003 (KB978474)


"Robert Aldwinckle" wrote:

>
>
> "Tomas Nugis Stockholm Sweden" <Tomas Nugis Stockholm
> Sweden@discussions.microsoft.com> wrote in message
> news:0FBB2698-EBC7-49F3-92D1-DFE35978861B@microsoft.com...
> >
> > 2010-03-14 from Tomas Nugis Stockholm Sweden
> > Failed updates Excel 2003 kb978474
> > Discovered friday Mars 11 2009. I try to update
> >
> > Hello. I have the same problem. I can"t update this file. kb 978474
> > It says.Failed. Code 779 = UNKNOWN wrong ?

>
>
> Not if you are giving us a hex value...
>
> <cmd_output OS="W7">
> C:\>set /a c = 0x779
> 1913
> C:\>net helpmsg %c%
>
> Some data remains to be sent in the request buffer.
> </cmd_output>
>
> But more important than the code's value is its context. Where are you
> seeing this? Can you find either the 779 you are reporting or 1913 (that
> string's decimal equivalent if the code you are reporting is a hex value) in
> any log files the install creates or changes? And if you are not getting
> good diagnostics from running an update automatically, try downloading it
> and installing it manually. You may find that you have additional options
> for increasing the diagnostics (e.g. adding /verbose to the command line if
> that is available) and in any case could supplement any and all diagnostics
> that you are getting by running ProcMon when you do the install attempt.
>
>
> HTH
>
> Robert Aldwinckle
> ---
>
> .
>

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