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security update KB972696 will not install

microsoft.public.windowsupdate






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  #1 (permalink)  
Old 03-13-2010
ric
 

Posts: n/a
security update KB972696 will not install
Windows XP home, dial-up service, cannot get kb792696 to install. I get
error code 0x8050855C. I cannot find this code doing a search. MS support
is worthless so am asking for help here. Ran Malicious Software Removal
Tool, found nothing. I use MS Security Essentials, have one red icon showing
no protection, another green showing full protection. What?????????
--
surveyor
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  #2 (permalink)  
Old 03-13-2010
PA Bear [MS MVP]
 

Posts: n/a
Re: security update KB972696 will not install
Double-check that KB number & error code, please.

Is this a sudden, new problem?

Are you running WinXP SP2 or SP3?

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

Has a(another) Norton or McAfee application ever been installed on the
computer (e.g., a free-trial version that came preinstalled when you bought
it)?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


ric wrote:
> Windows XP home, dial-up service, cannot get kb792696 to install. I get
> error code 0x8050855C. I cannot find this code doing a search. MS
> support
> is worthless so am asking for help here. Ran Malicious Software Removal
> Tool, found nothing. I use MS Security Essentials, have one red icon
> showing no protection, another green showing full protection.
> What?????????


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  #3 (permalink)  
Old 03-13-2010
MowGreen
 

Posts: n/a
Re: security update KB972696 will not install
Was the previous antivirus uninstalled before MSE was installed ?
What was the previous security antivirfus/security suite ?

Can you download and install the latest definitions for MSE from here ?

http://www.microsoft.com/security/po....aspx#MSE32bit

Under Step 1, click the " download the latest definition updates " and
save them. Once the download completes run the downloaded defs, mpam-fe.exe

Be aware that the download is approximately 46 MB before clicking that
link !


MowGreen
================
*-343-* FDNY
Never Forgotten
================

banthecheck.com
"Security updates should *never* have *non-security content* prechecked




ric wrote:
> Windows XP home, dial-up service, cannot get kb792696 to install. I get
> error code 0x8050855C. I cannot find this code doing a search. MS support
> is worthless so am asking for help here. Ran Malicious Software Removal
> Tool, found nothing. I use MS Security Essentials, have one red icon showing
> no protection, another green showing full protection. What?????????

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  #4 (permalink)  
Old 03-13-2010
PA Bear [MS MVP]
 

Posts: n/a
Re: security update KB972696 will not install
[CORRECTION]

PA Bear [MS MVP] wrote:
> Double-check that KB number & error code, please.
>
> Is this a sudden, new problem?
>
> Are you running WinXP SP2 or SP3?
>

[When (approx. date) did you install Microsoft Security Essentials (MSE)?
What anti-virus application was installed before you installed MSE, was your
subscription still current, and did you uninstall it before you installed
MSE?]
>
> Has a(another) Norton or McAfee application ever been installed on the
> computer (e.g., a free-trial version that came preinstalled when you
> bought
> it)?
>
> ric wrote:
>> Windows XP home, dial-up service, cannot get kb792696 to install. I get
>> error code 0x8050855C. I cannot find this code doing a search. MS
>> support
>> is worthless so am asking for help here. Ran Malicious Software Removal
>> Tool, found nothing. I use MS Security Essentials, have one red icon
>> showing no protection, another green showing full protection.
>> What?????????


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