From: MS10-017: Description of the security update for Excel 2003: March
" How to obtain help and support for this security update
For home users, no-charge support is available by calling 1-866-PCSAFETY
in the United States and Canada or by contacting your local Microsoft
subsidiary. For more information about how to contact your local
Microsoft subsidiary for support issues with security updates, visit the
Microsoft International Support Web site:
North American customers can also obtain instant access to unlimited
no-charge e-mail support or to unlimited individual chat support by
visiting the following Microsoft Web site:
For enterprise customers, support for security updates is available
through your usual support contacts. "
Contact MS about the installation issue with KB978474 as it is a
Security update and there is NO CHARGE assistance for this issue.
DO NOT mention the other update or they will attempt to charge you.
Both updates will install when MS troubleshoots the KB978474
installation issue. Do not worry about the extra copies of the updates
as that is a trivial matter at this point in time, Harriette.
"Security updates should *never* have *non-security content* prechecked
> I've tried downloading and installing from the icon as well as from the
> website. I've turned my computer on and off a few times. Bottom line I now
> have several copikes of each of the updates but none will install. How do I
> fix this and also delete the extra copies of the updates? Thanks for any