See the "How to obtain help" section of, e.g.,
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for support calls that are associated with security updates. When you call,
clearly state that your problem is related to a Security Update and cite the
update's KB number (e.g., KB978380).
Or you can...
Start a free Windows Update support incident request:
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also offer support options
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for security update support issues, visit the International Support Web
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> The updates do not show up under Remove Programs, hence my question.
> I am running Windows 2000.
> I see that this is a common problem. Does anyone have a solution?
>> Same way you uninstalled the Compatibility Pack for Office...
>> BTW - what operating system do you have?
>>> I have Word 2003. I installed Updates KB977724, KB978380, and
>>> KB978474 today and now cannot open .docx files.
>>> I uninstalled and reinstalled the Compatibility Pack for Word 2007
>>> but still cannot open .docx files.
>>> How can I uninstall the updates?