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Update KB977896 won't install

microsoft.public.windowsupdate






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  #1 (permalink)  
Old 03-08-2010
JUDE
 

Posts: n/a
Update KB977896 won't install
Over the last few months, 4 or 5 times, update KB977896 has tried to install
but won't. I have Windows XP Home Edition with Microsoft Office, do I need
to send any other information? Is it a necessary update, and if not, how do
I make it stop trying to install?
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  #2 (permalink)  
Old 03-08-2010
MowGreen
 

Posts: n/a
Re: Update KB977896 won't install
JUDE wrote:
> Over the last few months, 4 or 5 times, update KB977896 has tried to install
> but won't. I have Windows XP Home Edition with Microsoft Office, do I need
> to send any other information? Is it a necessary update, and if not, how do
> I make it stop trying to install?


The update came out in February so how has it been trying to install for
" the last few months " ?

From: http://support.microsoft.com/kb/977896

" How to obtain help and support for this security update

For home users, no-charge support is available by calling 1-866-PCSAFETY
in the United States and Canada or by contacting your local Microsoft
subsidiary. For more information about how to contact your local
Microsoft subsidiary for support issues with security updates, visit the
Microsoft International Support Web site:
http://support.microsoft.com/common/....aspx?rdpath=4

North American customers can also obtain instant access to unlimited
no-charge e-mail support or to unlimited individual chat support by
visiting the following Microsoft Web site:
http://support.microsoft.com/oas/def...spx?&prid=7552

For enterprise customers, support for security updates is available
through your usual support contacts. "


MowGreen
================
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Never Forgotten
================

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"Security updates should *never* have *non-security content* prechecked
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