Since KB978637 is not a security update, there is no free support for your
issue, Bryan, and trying to discover why it's not installing may end up
being an exercise in futility. If you're not seeing the behavior addressed
by the update, just hiding it may be a more time-efficient option. See...
HOW TO Hide an Update or Restore a Hidden Update
That being said, the very few references I can find for the 800736B3 suggest
a third-party software issue is causing the behavior.
Did you upgrade to Win7 or is it a brand-new computer that came with Win7
Is it a Win7 64-bit computer?
What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?
Has a(another) Norton or McAfee application ever been installed on the
computer (e.g., a free-trial version that came preinstalled when you bought
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
> So far I haven't had any problems with this particular issue. However MS
> listed it as important rather than optional or recommended.
> I would prefer to get it, if I can.
> "PA Bear [MS MVP]" wrote:
>> Does the description in Symptoms section of
>> http://support.microsoft.com/kb/978637 apply to you? [yes/no]
>> Bryan wrote:
>>> Hi, I am getting a failure to install this update with Windows 7.
>>> I downloaded the update and tried to install the stand alone package but
>>> that didn't work.
>>> Does anyone else have this problem?