RE: False Positive with CA and Windows Update
I have this same problem sudden;y this morning, Will CA be providing any
OFFICIAL support for this problem???
> Although no anti-virus solution is immune to "false positives," the CA
> product (in the past) has either had minimal impact or quick response to
> correct these types of errors...
> This latest fiasco has had a nearly 24 hour outage, and an admittedly "low
> priority" attitude by CA that will probably result in many lost customers for
> I have been recommending the FREE Microsoft Security Essentials as a
> replacement product recently with good results. The only downside to MSE
> that I see so far is a slightly higher CPU load, but it has been (IMHO) a
> good replacement so far. (And the price is right!)
> "crypticuser" wrote:
> > This is not the first time this has happened can't anything be done about
> > this so it doesn't happen again and again?
> > "sharonf" wrote:
> > > After applying the most recent virus update (7318) Windows Update fails
> > > to work properly. When accessing the page I get a message asking me to
> > > install the software for Windows Update. When I click on "Install" I get
> > > a pop up message from CA saying that it has detected
> > > win32/asuspect.haeof in wuweb.dll and quarantined it. Then windows
> > > update does not continue. This is happening on all three of our
> > > computers. Windows update worked fine immediately before applying this
> > > update. When I do a complete virus scan it comes up clean. CA confirms
> > > there is a False positive and they are working on it.
> > > .
> > >