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KB977914

microsoft.public.windowsupdate






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  #1 (permalink)  
Old 02-14-2010
bfinark
 

Posts: n/a
KB977914
I keep getting this as a windows update. I have shut off my automatic update
because even though I have installed it several times, it has never taken.
Is this a legitimate update. My update history shows I've installed it
several times. Why does it keep showing up.
--
bf
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  #2 (permalink)  
Old 02-14-2010
Ǝиçεl
 

Posts: n/a
RE: KB977914
Helo bf,


Further information required:

Please include what Operating System and Service Pack level are you using?,
and perhaps what other antivirus or antimalware software you may have
installed, Security suite and firewall, etc. etc.


http://support.microsoft.com/kb/555375



How to view the Update log in Windows


Click Start, and then click Run.
In the Open box, type %windir%\windowsupdate.log
and then click OK.

Scroll down towards the bottom for the latest entries to locate
the error code(s) associated with the latest failed attempt to
download/install.

Start at the bottom and work your way up to a section
that shows an ERROR, WARNING, or FATAL.


If appropriate copy and paste the error codes into this thread along with 30
or so
*preceding* lines into your reply, so someone may be able to assist you.



Also check Windows folder for file called KB******.log
(****** = number of update ie (KB977914) and post the contents of
the failed update.

This may provide further clues as to why the update failed.


How to read the Windowsupdate.log file:
<http://support.microsoft.com/?kbid=902093>

-=-


"bfinark" wrote:

> I keep getting this as a windows update. I have shut off my automatic update
> because even though I have installed it several times, it has never taken.
> Is this a legitimate update. My update history shows I've installed it
> several times. Why does it keep showing up.
> --
> bf

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  #3 (permalink)  
Old 02-14-2010
PA Bear [MS MVP]
 

Posts: n/a
Re: KB977914
See the "How to obtain help" section of
http://support.microsoft.com/kb/977914

For home users, no-charge support is available by calling 1-866-PCSAFETY
(and/or 1-866-234-6020 and/or 1-800-936-5700) in the United States and in
Canada or by contacting your local Microsoft subsidiary. There is no-charge
for support calls that are associated with security updates. When you call,
clearly state that your problem is related to a Security Update and cite the
update's KB number (e.g., KB977914).

Or you can...

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

The Consumer Security Support home page & Microsoft Update Solution Center
also offer support options
https://consumersecuritysupport.microsoft.com/
http://support.microsoft.com/ph/6527#tab3

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


bfinark wrote:
> I keep getting this as a windows update. I have shut off my automatic
> update because even though I have installed it several times, it has never
> taken. Is this a legitimate update. My update history shows I've
> installed
> it several times. Why does it keep showing up.


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  #4 (permalink)  
Old 02-16-2010
Cheesesteak7
 

Posts: n/a
RE: KB977914


"Ǝиçεl" wrote:

> Helo bf,
>
>
> Further information required:
>
> Please include what Operating System and Service Pack level are you using?,
> and perhaps what other antivirus or antimalware software you may have
> installed, Security suite and firewall, etc. etc.
>
>
> http://support.microsoft.com/kb/555375
>
>
>
> How to view the Update log in Windows
>
>
> Click Start, and then click Run.
> In the Open box, type %windir%\windowsupdate.log
> and then click OK.
>
> Scroll down towards the bottom for the latest entries to locate
> the error code(s) associated with the latest failed attempt to
> download/install.
>
> Start at the bottom and work your way up to a section
> that shows an ERROR, WARNING, or FATAL.
>
>
> If appropriate copy and paste the error codes into this thread along with 30
> or so
> *preceding* lines into your reply, so someone may be able to assist you.
>
>
>
> Also check Windows folder for file called KB******.log
> (****** = number of update ie (KB977914) and post the contents of
> the failed update.
>
> This may provide further clues as to why the update failed.
>
>
> How to read the Windowsupdate.log file:
> <http://support.microsoft.com/?kbid=902093>
>
> -=-



I too am getting failed attempts to install KB977914. Event viewer shows
error 0x80070008 every time (attempted 4+ installs). Here is the latest log
from WindowsUpdate:
2010-02-15 22:56:02:546 916 54c AU # Initiating manual install
2010-02-15 22:56:02:546 916 54c AU # Approved updates = 1
2010-02-15 22:56:02:546 916 54c AU <<## SUBMITTED ## AU: Install updates /
installing updates [CallId = {30F7D1EF-0CCB-4E13-B0D4-D37642D65002}]
2010-02-15 22:56:02:546 916 ca8 Agent *************
2010-02-15 22:56:02:546 916 ca8 Agent ** START ** Agent: Installing
updates [CallerId = AutomaticUpdates]
2010-02-15 22:56:02:546 916 ca8 Agent *********
2010-02-15 22:56:02:546 916 ca8 Agent * Updates to install = 1
2010-02-15 22:56:02:546 916 ca8 Agent * Title = Security Update for
Windows XP (KB977914)
2010-02-15 22:56:02:546 916 ca8 Agent * UpdateId =
{6932473C-33EB-49F1-87DC-BAD76FF2F7C5}.102
2010-02-15 22:56:02:546 916 ca8 Agent * Bundles 1 updates:
2010-02-15 22:56:02:546 916 ca8 Agent *
{0CEBA001-3FE3-43C2-BDB3-C0C902BB67F0}.102
2010-02-15 22:56:04:390 916 ca8 Handler Attempting to create remote handler
process as ZACHARY-201791C\Zachary in session 0
2010-02-15 22:56:04:531 916 ca8 DnldMgr Preparing update for install,
updateId = {0CEBA001-3FE3-43C2-BDB3-C0C902BB67F0}.102.
2010-02-15 22:56:04:531 3272 cdc Misc =========== Logging initialized
(build: 7.4.7600.226, tz: -0800) ===========
2010-02-15 22:56:04:531 3272 cdc Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2010-02-15 22:56:04:531 3272 cdc Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2010-02-15 22:56:04:531 3272 cdc Handler :::::::::::::
2010-02-15 22:56:04:531 3272 cdc Handler :: START :: Handler: Windows Patch
Install
2010-02-15 22:56:04:531 3272 cdc Handler :::::::::
2010-02-15 22:56:04:531 3272 cdc Handler : Updates to install = 1
2010-02-15 22:56:04:531 3272 cdc Handler : Installing update
{0CEBA001-3FE3-43C2-BDB3-C0C902BB67F0}.102
2010-02-15 22:56:04:531 3272 ce0 Handler Installing with parameters=-q -z
-er,
sandbox=C:\WINDOWS\SoftwareDistribution\Download\d a2a33b6770f970d7fe7262040f98a4f.
2010-02-15 22:56:17:250 3272 ce0 Handler Install completed with 0x80070008.
2010-02-15 22:56:17:250 3272 cdc Handler FATAL: UH: 0x80070008:
InstallOrUninstallThread failed in CUHWindowsPatchHandler::HandleSingleUpdate
2010-02-15 22:56:17:250 916 b58 AU >>## RESUMED ## AU: Installing update
[UpdateId = {6932473C-33EB-49F1-87DC-BAD76FF2F7C5}]
2010-02-15 22:56:17:250 3272 cdc Handler : WARNING: Install completed:
result type = 0x0, installer error = True, error = 0x80070008, disabled until
reboot = No, reboot required = No
2010-02-15 22:56:17:250 916 b58 AU # WARNING: Install failed, error =
0x80070008 / 0x80070008
2010-02-15 22:56:17:250 3272 cdc Handler FATAL: UH: 0x8024200b:
HandleSingleUpdate failed in CUHWindowsPatchHandler::HandleMultipleUpdates

Thanks for any help!

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  #5 (permalink)  
Old 02-16-2010
Cheesesteak7
 

Posts: n/a
RE: KB977914
oh and btw, i'm using XP, SP3. I have ESET NOD32 installed only (new hard
drive and i usually have a handful of other anti-malware/spyware/adware
apps). No firewall.

I've been getting bsod's on this new hdd (it's 1 week old) a bit frequently.
I originally thought it was b/c I had my old, bad registry hdd running on
sata. the bsod's have been ntfs-related.
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  #6 (permalink)  
Old 02-17-2010
gumby doesn't post here anymore
 

Posts: n/a
Re: KB977914
On Feb 14, 7:58*am, bfinark <bfin...@discussions.microsoft.com> wrote:
> I keep getting this as a windows update. *I have shut off my automatic update
> because even though I have installed it several times, it has never taken.. *
> Is this a legitimate update. *My update history shows I've installed it
> several times. *Why does it keep showing up.
> --
> bf


Was this issue resolved? I'm having the same problem. I ran the MS
malware and Windows Defender but they didn't find any infections. But
just prior to this problem, I did get a warning from facebook that my
computer was infected. I think it was a virus program pretending to be
an anti-viral program. I wonder if my computer got infected by some
bad stuff which simply won't go away.
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  #7 (permalink)  
Old 02-17-2010
Michael
 

Posts: n/a
Re: KB977914
Download and run this in safe mode.
http://www.malwarebytes.org/

--


"Don't pick a fight with an old man.
If he is too old to fight, he'll just kill you."


"gumby doesn't post here anymore" <and-real3@live.com> wrote in message
news:83a3ed91-791b-4dd9-93c5-3ba9a9eee82c@t1g2000vbq.googlegroups.com...
> On Feb 14, 7:58 am, bfinark <bfin...@discussions.microsoft.com> wrote:
>> I keep getting this as a windows update. I have shut off my automatic
>> update
>> because even though I have installed it several times, it has never
>> taken.
>> Is this a legitimate update. My update history shows I've installed it
>> several times. Why does it keep showing up.
>> --
>> bf

>
> Was this issue resolved? I'm having the same problem. I ran the MS
> malware and Windows Defender but they didn't find any infections. But
> just prior to this problem, I did get a warning from facebook that my
> computer was infected. I think it was a virus program pretending to be
> an anti-viral program. I wonder if my computer got infected by some
> bad stuff which simply won't go away.


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  #8 (permalink)  
Old 02-19-2010
gumby doesn't post here anymore
 

Posts: n/a
Re: KB977914
On Feb 17, 2:18*pm, "Michael" <mds...@gropumail.com> wrote:
> Download and run this in safe mode.http://www.malwarebytes.org/



Which one? There are too many to pick on the site? Is any of those
programs free?
And why does it have to run in safe mode?

Thanks in advance.

>
> --
>
> "Don't pick a fight with an old man.
> If he is too old to fight, he'll just kill you."
>
> "gumbydoesn'tposthereanymore" <and-re...@live.com> wrote in messagenews:83a3ed91-791b-4dd9-93c5-3ba9a9eee82c@t1g2000vbq.googlegroups.com...
>
>
>
> > On Feb 14, 7:58 am, bfinark <bfin...@discussions.microsoft.com> wrote:
> >> I keep getting this as a windows update. *I have shut off my automatic
> >> update
> >> because even though I have installed it several times, it has never
> >> taken.
> >> Is this a legitimate update. *My update history shows I've installedit
> >> several times. *Why does it keep showing up.
> >> --
> >> bf

>
> > Was this issue resolved? I'm having the same problem. I ran the MS
> > malware and Windows Defender but they didn't find any infections. But
> > just prior to this problem, I did get a warning from facebook that my
> > computer was infected. I think it was a virus program pretending to be
> > an anti-viral program. I wonder if my computer got infected by some
> > bad stuff which simply won't go away.- Hide quoted text -

>
> - Show quoted text -


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  #9 (permalink)  
Old 02-19-2010
Michael
 

Posts: n/a
Re: KB977914
Too many? There should only be 2. On the left hand side there's a blue and
green button. Press the blue<free> button. If you're not seeing this,
you've been hijacked <infected>. If you have a thumb drive take it to
someone's computer that isn't infected and download it to the thumb drive,
then try to install it on your computer.

Running in safe mode unloads most malware services and allows the program to
seek and destroy them.

--


"Don't pick a fight with an old man.
If he is too old to fight, he'll just kill you."


"gumby doesn't post here anymore" <and-real3@live.com> wrote in message
news:b84c7366-b1c7-4c94-8d71-81f7ebf472dd@z19g2000yqk.googlegroups.com...
> On Feb 17, 2:18 pm, "Michael" <mds...@gropumail.com> wrote:
>> Download and run this in safe mode.http://www.malwarebytes.org/

>
>
> Which one? There are too many to pick on the site? Is any of those
> programs free?
> And why does it have to run in safe mode?
>
> Thanks in advance.
>
>>
>> --
>>
>> "Don't pick a fight with an old man.
>> If he is too old to fight, he'll just kill you."
>>
>> "gumbydoesn'tposthereanymore" <and-re...@live.com> wrote in
>> messagenews:83a3ed91-791b-4dd9-93c5-3ba9a9eee82c@t1g2000vbq.googlegroups.com...
>>
>>
>>
>> > On Feb 14, 7:58 am, bfinark <bfin...@discussions.microsoft.com> wrote:
>> >> I keep getting this as a windows update. I have shut off my automatic
>> >> update
>> >> because even though I have installed it several times, it has never
>> >> taken.
>> >> Is this a legitimate update. My update history shows I've installed
>> >> it
>> >> several times. Why does it keep showing up.
>> >> --
>> >> bf

>>
>> > Was this issue resolved? I'm having the same problem. I ran the MS
>> > malware and Windows Defender but they didn't find any infections. But
>> > just prior to this problem, I did get a warning from facebook that my
>> > computer was infected. I think it was a virus program pretending to be
>> > an anti-viral program. I wonder if my computer got infected by some
>> > bad stuff which simply won't go away.- Hide quoted text -

>>
>> - Show quoted text -

>

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  #10 (permalink)  
Old 02-19-2010
gumby doesn't post here anymore
 

Posts: n/a
Re: KB977914
On Feb 19, 5:54*am, "Michael" <mds...@gropumail.com> wrote:
> Too many? *There should only be 2. *On the left hand side there's a blue and
> green button. *Press the blue<free> button. *If you're not seeing this,
> you've been hijacked <infected>. *If you have a thumb drive take it to
> someone's computer that isn't infected and download it to the thumb drive,
> then try to install it on your computer.
>
> Running in safe mode unloads most malware services and allows the programto
> seek and destroy them.


I see the blue button, but when I click it, it takes me a page with
lots of choices to download:

http://majorgeeks.com/download.php?det=5756

Which do I choose from the list?


>
> --
>
> "Don't pick a fight with an old man.
> If he is too old to fight, he'll just kill you."
>
> "gumbydoesn'tposthereanymore" <and-re...@live.com> wrote in messagenews:b84c7366-b1c7-4c94-8d71-81f7ebf472dd@z19g2000yqk.googlegroups.com...
>
>
>
> > On Feb 17, 2:18 pm, "Michael" <mds...@gropumail.com> wrote:
> >> Download and run this in safe mode.http://www.malwarebytes.org/

>
> > Which one? There are too many to pick on the site? Is any of those
> > programs free?
> > And why does it have to run in safe mode?

>
> > Thanks in advance.

>
> >> --

>
> >> "Don't pick a fight with an old man.
> >> If he is too old to fight, he'll just kill you."

>
> >> "gumbydoesn'tposthereanymore" <and-re...@live.com> wrote in
> >> messagenews:83a3ed91-791b-4dd9-93c5-3ba9a9eee82c@t1g2000vbq.googlegroups.com...

>
> >> > On Feb 14, 7:58 am, bfinark <bfin...@discussions.microsoft.com> wrote:
> >> >> I keep getting this as a windows update. *I have shut off my automatic
> >> >> update
> >> >> because even though I have installed it several times, it has never
> >> >> taken.
> >> >> Is this a legitimate update. *My update history shows I've installed
> >> >> it
> >> >> several times. *Why does it keep showing up.
> >> >> --
> >> >> bf

>
> >> > Was this issue resolved? I'm having the same problem. I ran the MS
> >> > malware and Windows Defender but they didn't find any infections. But
> >> > just prior to this problem, I did get a warning from facebook that my
> >> > computer was infected. I think it was a virus program pretending to be
> >> > an anti-viral program. I wonder if my computer got infected by some
> >> > bad stuff which simply won't go away.- Hide quoted text -

>
> >> - Show quoted text -- Hide quoted text -

>
> - Show quoted text -




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