Windows Update KB977719 failure- code 80070652

I've tried to install this automatically and manually 8 times with no
success. Anybody know what's going on?
--
Dave R

I should add that I'm on Windows 7 and have Norton Internet Security firewall.
--
Dave R


"Dave R" wrote:

> I've tried to install this automatically and manually 8 times with no
> success. Anybody know what's going on?
> --
> Dave R

Dave R wrote:
> I should add that I'm on Windows 7 and have Norton Internet Security firewall.

No wonder. Disable Norton *everything*, enable the Windows firewall and
try again.

--
C

Dave R wrote:
> I've tried to install this automatically and manually 8 times with
> no success. Anybody know what's going on?
>
> I should add that I'm on Windows 7 and have Norton Internet
> Security firewall.

Uninstall Norton.
Reboot.
Use the Norton Removal Tool.
Reboot.
Ensure the Windows Firewall is enabled and with as few exceptions (if any)
as you can have.
Get a different AntiVirus software installed (Avira AntiVir for free or eSet
NOD32 AntiVirus only for $$.)
Try your updates again.

If it doesn't work - come back - there may be some other things you can try.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

I have disabled Norton and no change in symptoms.
--
Dave R


"Shenan Stanley" wrote:

> Dave R wrote:
> > I've tried to install this automatically and manually 8 times with
> > no success. Anybody know what's going on?
> >
> > I should add that I'm on Windows 7 and have Norton Internet
> > Security firewall.
>
> Uninstall Norton.
> Reboot.
> Use the Norton Removal Tool.
> Reboot.
> Ensure the Windows Firewall is enabled and with as few exceptions (if any)
> as you can have.
> Get a different AntiVirus software installed (Avira AntiVir for free or eSet
> NOD32 AntiVirus only for $$.)
> Try your updates again.
>
> If it doesn't work - come back - there may be some other things you can try.
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html
>
>
> .
>

Did you also run the Norton removal tool?
Jim
"Dave R" <DaveR@discussions.microsoft.com> wrote in message
news:5F01397F-2533-47B8-A390-E5D76DE0B163@microsoft.com...
>I have disabled Norton and no change in symptoms.
> --
> Dave R
>
>
> "Shenan Stanley" wrote:
>
>> Dave R wrote:
>> > I've tried to install this automatically and manually 8 times with
>> > no success. Anybody know what's going on?
>> >
>> > I should add that I'm on Windows 7 and have Norton Internet
>> > Security firewall.
>>
>> Uninstall Norton.
>> Reboot.
>> Use the Norton Removal Tool.
>> Reboot.
>> Ensure the Windows Firewall is enabled and with as few exceptions (if
>> any)
>> as you can have.
>> Get a different AntiVirus software installed (Avira AntiVir for free or
>> eSet
>> NOD32 AntiVirus only for $$.)
>> Try your updates again.
>>
>> If it doesn't work - come back - there may be some other things you can
>> try.
>>
>> --
>> Shenan Stanley
>> MS-MVP
>> --
>> How To Ask Questions The Smart Way
>> http://www.catb.org/~esr/faqs/smart-questions.html
>>
>>
>> .
>>

Disabling Norton will not work. It is already hooked into your API. You MUST
uninstall it with the Norton Removal Tool.

Use something like Nod32 but do not use Norton. Norton is a virus all by itself

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"Dave R" <DaveR@discussions.microsoft.com> wrote in message
news:5F01397F-2533-47B8-A390-E5D76DE0B163@microsoft.com...
>I have disabled Norton and no change in symptoms.
> --
> Dave R
>
>
> "Shenan Stanley" wrote:
>
>> Dave R wrote:
>> > I've tried to install this automatically and manually 8 times with
>> > no success. Anybody know what's going on?
>> >
>> > I should add that I'm on Windows 7 and have Norton Internet
>> > Security firewall.
>>
>> Uninstall Norton.
>> Reboot.
>> Use the Norton Removal Tool.
>> Reboot.
>> Ensure the Windows Firewall is enabled and with as few exceptions (if any)
>> as you can have.
>> Get a different AntiVirus software installed (Avira AntiVir for free or eSet
>> NOD32 AntiVirus only for $$.)
>> Try your updates again.
>>
>> If it doesn't work - come back - there may be some other things you can try.
>>
>> --
>> Shenan Stanley
>> MS-MVP
>> --
>> How To Ask Questions The Smart Way
>> http://www.catb.org/~esr/faqs/smart-questions.html
>>
>>
>> .
>>

I have two other PC's running Norton that processed the update successfully.
Still think I should remove it?
--
Dave R


"Peter Foldes" wrote:

> Disabling Norton will not work. It is already hooked into your API. You MUST
> uninstall it with the Norton Removal Tool.
>
> Use something like Nod32 but do not use Norton. Norton is a virus all by itself
>
> --
> Peter
>
> Please Reply to Newsgroup for the benefit of others
> Requests for assistance by email can not and will not be acknowledged.
>
> "Dave R" <DaveR@discussions.microsoft.com> wrote in message
> news:5F01397F-2533-47B8-A390-E5D76DE0B163@microsoft.com...
> >I have disabled Norton and no change in symptoms.
> > --
> > Dave R
> >
> >
> > "Shenan Stanley" wrote:
> >
> >> Dave R wrote:
> >> > I've tried to install this automatically and manually 8 times with
> >> > no success. Anybody know what's going on?
> >> >
> >> > I should add that I'm on Windows 7 and have Norton Internet
> >> > Security firewall.
> >>
> >> Uninstall Norton.
> >> Reboot.
> >> Use the Norton Removal Tool.
> >> Reboot.
> >> Ensure the Windows Firewall is enabled and with as few exceptions (if any)
> >> as you can have.
> >> Get a different AntiVirus software installed (Avira AntiVir for free or eSet
> >> NOD32 AntiVirus only for $$.)
> >> Try your updates again.
> >>
> >> If it doesn't work - come back - there may be some other things you can try.
> >>
> >> --
> >> Shenan Stanley
> >> MS-MVP
> >> --
> >> How To Ask Questions The Smart Way
> >> http://www.catb.org/~esr/faqs/smart-questions.html
> >>
> >>
> >> .
> >>
>
> .
>

Dave R wrote:
> I have two other PC's running Norton that processed the update
> successfully. Still think I should remove it?

Without a doubt in my mind - Norton should be removed - from the other two
as well.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

Can you download & install it manually?
http://www.microsoft.com/downloads/d...5-43712B328F96

Did NIS come preinstalled on your computer when you bought it? Is it
(still) a free trial version or have you purchased it?


Dave R wrote:
> I should add that I'm on Windows 7 and have Norton Internet Security
> firewall.
>
>> I've tried to install this automatically and manually 8 times with no
>> success. Anybody know what's going on?
>> --
>> Dave R