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Win 7 64 bit KB971468 Update fails and locks PC

microsoft.public.windowsupdate






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  #1 (permalink)  
Old 02-11-2010
csimoni
 

Posts: n/a
Win 7 64 bit KB971468 Update fails and locks PC
Hi,

I've installed this update 3x (and related updates all that show "failed" in
the update history -- this is the first of the updates to "fail") without
success. Each time the update installs and then locks the computer. To get
beyond this I need to boot in safe mode, select a restore point prior to
installation of update, reboot and go from there. I'm running a Dell d630,
with updated drivers, and 4 gb ram.
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  #2 (permalink)  
Old 02-11-2010
MowGreen
 

Posts: n/a
Re: Win 7 64 bit KB971468 Update fails and locks PC
From: http://support.microsoft.com/kb/971468

" How to obtain help and support for this security update

For home users, no-charge support is available by calling 1-866-PCSAFETY
in the United States and Canada or by contacting your local Microsoft
subsidiary. For more information about how to contact your local
Microsoft subsidiary for support issues with security updates, visit the
Microsoft International Support Web site:
http://support.microsoft.com/common/....aspx?rdpath=4

North American customers can also obtain instant access to unlimited
no-charge e-mail support or to unlimited individual chat support by
visiting the following Microsoft Web site:
http://support.microsoft.com/oas/def...spx?&prid=7552

For enterprise customers, support for security updates is available
through your usual support contacts. "


MowGreen
================
* -343-* FDNY
Never Forgotten
================

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"Security updates should *never* have *non-security content* prechecked




csimoni wrote:
> Hi,
>
> I've installed this update 3x (and related updates all that show "failed" in
> the update history -- this is the first of the updates to "fail") without
> success. Each time the update installs and then locks the computer. To get
> beyond this I need to boot in safe mode, select a restore point prior to
> installation of update, reboot and go from there. I'm running a Dell d630,
> with updated drivers, and 4 gb ram.

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