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KB971486 update results in BSOD during boot on Dell Latitude D630

microsoft.public.windowsupdate






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  #1 (permalink)  
Old 12-04-2009
jcrick
 

Posts: n/a
KB971486 update results in BSOD during boot on Dell Latitude D630
Installation of patch for KB971486 via Windows update resulted in BSOD
(0x0000007E) during boot in both normal mode and last known good
configuration. Booting in safe mode also was not possible as the system hung
with an empty pale blue background screen.

The only possible resolution was booting from CD to access the recover
console and run 'batch spuninst.txt' for the patch which did fix the problem
although it's a rather painstaking process.

System is a Dell Latitude D630, intel 965 graphics chipset, 2GB ram.
Running XP Home SP2 with regular Windows updates previously done without
incident.

Also, my previous post about this vaporized...
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  #2 (permalink)  
Old 12-04-2009
PA Bear [MS MVP]
 

Posts: n/a
Re: KB971486 update results in BSOD during boot on Dell Latitude D630
See the "How to obtain help" section of
http://support.microsoft.com/kb/971486

For home users, no-charge support is available by calling 1-866-PCSAFETY
and/or 1-866-234-6020 in the United States and in Canada or by contacting
your local Microsoft subsidiary. There is no-charge for support calls that
are associated with security updates. When you call, clearly state that
your problem is related to a Security Update and cite the update's KB number
(e.g., KB971486).

Or you can...

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Consumer Security Support home page
https://consumersecuritysupport.microsoft.com/

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


jcrick wrote:
> Installation of patch for KB971486 via Windows update resulted in BSOD
> (0x0000007E) during boot in both normal mode and last known good
> configuration. Booting in safe mode also was not possible as the system
> hung with an empty pale blue background screen.
>
> The only possible resolution was booting from CD to access the recover
> console and run 'batch spuninst.txt' for the patch which did fix the
> problem
> although it's a rather painstaking process.
>
> System is a Dell Latitude D630, intel 965 graphics chipset, 2GB ram.
> Running XP Home SP2 with regular Windows updates previously done without
> incident.
>
> Also, my previous post about this vaporized...


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