See the "How to obtain help" section of
For home users, no-charge support is available by calling 1-866-PCSAFETY
and/or 1-866-234-6020 in the United States and in Canada or by contacting
your local Microsoft subsidiary. There is no-charge for support calls that
are associated with security updates. When you call, clearly state that
your problem is related to a Security Update and cite the update's KB number
Or you can...
Start a free Windows Update support incident request:
Consumer Security Support home page
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
For enterprise customers, support for security updates is available through
your usual support contacts.
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
> Installation of patch for KB971486 via Windows update resulted in BSOD
> (0x0000007E) during boot in both normal mode and last known good
> configuration. Booting in safe mode also was not possible as the system
> hung with an empty pale blue background screen.
> The only possible resolution was booting from CD to access the recover
> console and run 'batch spuninst.txt' for the patch which did fix the
> although it's a rather painstaking process.
> System is a Dell Latitude D630, intel 965 graphics chipset, 2GB ram.
> Running XP Home SP2 with regular Windows updates previously done without
> Also, my previous post about this vaporized...