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Automatic Updates services stops and disables

microsoft.public.windowsupdate






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  #1 (permalink)  
Old 10-27-2009
Adam
 

Posts: n/a
Automatic Updates services stops and disables
My computer recently had a virus/malware that I cleaned off but now I cannot
do Windows Update because the Automatic Updates service continually stops and
disables itself every time that I start it. There are no errors in the Event
Log and I cannot find what is doing it. I have run and rerun anti spyware
and it comes up clean.

Thoughts?
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  #2 (permalink)  
Old 10-27-2009
MowGreen
 

Posts: n/a
Re: Automatic Updates services stops and disables
Adam wrote:

> My computer recently had a virus/malware that I cleaned off but now I cannot
> do Windows Update because the Automatic Updates service continually stops and
> disables itself every time that I start it. There are no errors in the Event
> Log and I cannot find what is doing it. I have run and rerun anti spyware
> and it comes up clean.
>
> Thoughts?


Adam,

How did you ascertain that all of the malwares were cleaned up ? Did you
run Malwarebytes Anti-malware ... if not, what tools did you use ?
Did you do a Repair Installation ?

*IF* the system is clean of *all* malware you can download, *save*, and
then run the Fixit on this page:
How do I reset Windows Update components?
http://support.microsoft.com/kb/971058

Run the Fixit using the Aggressive mode with the system connected to the
net as it will download required updating components.
*Reboot* after the Fixit has run.


MowGreen
===============
*-343-* FDNY
Never Forgotten
===============

banthecheck.com
"Security updates should *never* have *non-security content* prechecked"

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  #3 (permalink)  
Old 10-27-2009
Ǝиçεl
 

Posts: n/a
RE: Automatic Updates services stops and disables
Hi Adam,

Tяy Ccleaner - <http://www.ccleaner.com> cleaning (cleaner and issues) and
then Microsoft Malicious removal Tool
<http://www.microsoft.com/security/malwareremove/default.mspx> full deep
scanning, both from Safe boot mode to see if it can get rid of any type of
malware permanently without hanging you up in the process.

Download Ccleaner <http://www.ccleaner.com/download/builds>
It is suggested to download the CCleaner - Slim - No Toolbaя which is the
version without the Yahoo! Toolbar.
-=-

Have you яun Services.msc and looked closely at the services?

Start button > select RUN> type in SERVICES.MSC

The following seяvices are needed by the processes at Windows Update.

In services management console ( services.msc) they must NOT be *Disabled*

in the Startup type.

They need to show a startup type of Manual or Automatic.

Here are the services & their Startup types:

Background Intelligent Transfer Service(BITS) - Manual

Cryptographic Services - Automatic

Remote Procedure Call (RPC) - Automatic

System Restore Service - Automatic

Now then, look at the entry for Automatic Updates. Does it shows Started in
the Status column? If not, click on "Start" the service link.
-=-


Luckily BV is up and яunning again:

<http://www.blackviper.com>

Click on the links for Service Configurations. They can be an invaluable
help.
-=-

You may also want to check out Windows Vista Services Guide
<http://www.tweakhound.com/vista/tweakguide/page_7.htm>
-=-


Good luck



Ǝиçεl
©¿©¬
-=-


"Adam" wrote:

> My computer recently had a virus/malware that I cleaned off but now I cannot
> do Windows Update because the Automatic Updates service continually stops and
> disables itself every time that I start it. There are no errors in the Event
> Log and I cannot find what is doing it. I have run and rerun anti spyware
> and it comes up clean.
>
> Thoughts?

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  #4 (permalink)  
Old 10-29-2009
Adam
 

Posts: n/a
Re: Automatic Updates services stops and disables
I have run Lavasoft's Ad Aware and AVG on the system and it has removed a
number of malware/viruses. I also used CCleaner.

I tried to run malwarebytes as you suggested but it did not install
correctly. It was missing a file and could not load.

I have run the "fix it" for Automatic Updates but it still stops and
disables itself after a few minutes.

Additional thoughts?

"MowGreen" wrote:

> Adam wrote:
>
> > My computer recently had a virus/malware that I cleaned off but now I cannot
> > do Windows Update because the Automatic Updates service continually stops and
> > disables itself every time that I start it. There are no errors in the Event
> > Log and I cannot find what is doing it. I have run and rerun anti spyware
> > and it comes up clean.
> >
> > Thoughts?

>
> Adam,
>
> How did you ascertain that all of the malwares were cleaned up ? Did you
> run Malwarebytes Anti-malware ... if not, what tools did you use ?
> Did you do a Repair Installation ?
>
> *IF* the system is clean of *all* malware you can download, *save*, and
> then run the Fixit on this page:
> How do I reset Windows Update components?
> http://support.microsoft.com/kb/971058
>
> Run the Fixit using the Aggressive mode with the system connected to the
> net as it will download required updating components.
> *Reboot* after the Fixit has run.
>
>
> MowGreen
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
> banthecheck.com
> "Security updates should *never* have *non-security content* prechecked"
>
> .
>

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  #5 (permalink)  
Old 10-29-2009
Michael
 

Posts: n/a
Re: Automatic Updates services stops and disables
Adam,
Lose Adaware and download SuperAntiSpyware. Try and re-download
Malwarebytes and run it. CCleaner is for experienced users. It does more
damage than good if you're not sure how to use it. It's cleanup option is
good, but messing with the registry is dangerous unless being specifically
instructed by one of the MVP's. If you can't get Malwarebytes to run there
is definintely still some garbage on your computer.
--


"Don't pick a fight with an old man.
If he is too old to fight, he'll just kill you."



"Adam" <Adam@discussions.microsoft.com> wrote in message
news:B7C6F9DF-1A36-4D58-97D1-9C8A5E32B7E8@microsoft.com...
>I have run Lavasoft's Ad Aware and AVG on the system and it has removed a
> number of malware/viruses. I also used CCleaner.
>
> I tried to run malwarebytes as you suggested but it did not install
> correctly. It was missing a file and could not load.
>
> I have run the "fix it" for Automatic Updates but it still stops and
> disables itself after a few minutes.
>
> Additional thoughts?
>
> "MowGreen" wrote:
>
>> Adam wrote:
>>
>> > My computer recently had a virus/malware that I cleaned off but now I
>> > cannot
>> > do Windows Update because the Automatic Updates service continually
>> > stops and
>> > disables itself every time that I start it. There are no errors in the
>> > Event
>> > Log and I cannot find what is doing it. I have run and rerun anti
>> > spyware
>> > and it comes up clean.
>> >
>> > Thoughts?

>>
>> Adam,
>>
>> How did you ascertain that all of the malwares were cleaned up ? Did you
>> run Malwarebytes Anti-malware ... if not, what tools did you use ?
>> Did you do a Repair Installation ?
>>
>> *IF* the system is clean of *all* malware you can download, *save*, and
>> then run the Fixit on this page:
>> How do I reset Windows Update components?
>> http://support.microsoft.com/kb/971058
>>
>> Run the Fixit using the Aggressive mode with the system connected to the
>> net as it will download required updating components.
>> *Reboot* after the Fixit has run.
>>
>>
>> MowGreen
>> ===============
>> *-343-* FDNY
>> Never Forgotten
>> ===============
>>
>> banthecheck.com
>> "Security updates should *never* have *non-security content* prechecked"
>>
>> .
>>



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  #6 (permalink)  
Old 10-29-2009
MowGreen
 

Posts: n/a
Re: Automatic Updates services stops and disables
Michael wrote:

> Adam,
> Lose Adaware and download SuperAntiSpyware. Try and re-download
> Malwarebytes and run it. CCleaner is for experienced users. It does
> more damage than good if you're not sure how to use it. It's cleanup
> option is good, but messing with the registry is dangerous unless being
> specifically instructed by one of the MVP's. If you can't get
> Malwarebytes to run there is definintely still some garbage on your
> computer.


Agreed on Ccleaner and the presence of malware, Michael.

Adam ... the Fixit still can not complete it's operation due to the
malware still being resident.
See if renaming the setup file for MBAM allows it to install.
Rename mbam-setup.exe to howdy.exe and see what happens.

You can obtain *no-charge support* from MS for getting the system
cleaned up -
http://www.microsoft.com/protect/resources/support.aspx

Then click the " I think my computer is infected " link.


MowGreen
===============
*-343-* FDNY
Never Forgotten
===============

banthecheck.com
"Security updates should *never* have *non-security content* prechecked"
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