Always state your full Windows version (e.g., WinXP SP3; Vista 64-bit SP2;
Win7 RC; Win7 RTM) when posting in a forum or newsgroup. Please do so in
your next reply.
There is a very good chance that you are seeing the effects of a hijackware
infection!
NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!
Microsoft PCSafety provides home users (only) with no-charge support in
dealing with malware infections such as viruses, spyware (including unwanted
software), and adware.
https://support.microsoft.com/oas/de...prid=7552&st=1
Otherwise...
1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx
NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.
2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan (only!)
in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm
2b. Vista or Win7=> Run this scan instead:
http://onecare.live.com/site/en-us/center/whatsnew.htm
3. Run a /thorough/ check for hijackware, including posting requested logs
in an appropriate forum, not here.
Checking for/Help with Hijackware:
•
http://aumha.net/viewtopic.php?f=30&t=4075
•
http://mvps.org/winhelp2002/unwanted.htm
•
http://inetexplorer.mvps.org/tshoot.html
•
http://www.mvps.org/sramesh2k/Malware_Defence.htm
•
http://www.elephantboycomputers.com/...moving_Malware
**Chances are you will need to seek expert assistance in
http://spywarehammer.com/simplemachi...php?board=10.0,
http://www.spywarewarrior.com/viewforum.php?f=5,
http://www.dslreports.com/forum/cleanup,
http://www.bluetack.co.uk/forums/index.php,
http://aumha.net/viewforum.php?f=30 or other appropriate forums.**
If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527
Support for Windows Update:
http://support.microsoft.com/gp/wusupport
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
haroldo56 wrote:
> I hope you are having a good day and I hope you can help me with my
> problem.
> I have been trying to do a windows update. I have tried to access;
> windowsupdate.microsoft.com site to get available updates and check for
> updates and I get the following message when using firefox:
>
> The connection has timed out
>
> The server at windowsupdate.microsoft.com is taking too long to respond.
>
> * The site could be temporarily unavailable or too busy. Try again in
> a few
> moments.
>
> * If you are unable to load any pages, check your computer's network
> connection.
>
> * If your computer or network is protected by a firewall or proxy,
> make sure
> that Firefox is permitted to access the Web.
>
>
> And I get the following message when using windows internet explorer:
>
> Internet Explorer cannot display the webpage
>
> Most likely causes:
> • You are not connected to the Internet.
> • The website is encountering problems.
> • There might be a typing error in the address.
> What you can try:...
>
> And I get the same results when trying other similar pages from my search
> on
> google of “Microsoft Updates”
>
> Thanks for your time
Linear Mode
