Windows Update Problem With IE8 (I think)

OS is XP Home SP3. My son's laptop and it's been almost a year since I've
seen it. AU works, but every time I go to Microsoft Update it fails. It
will scan for updates, then after a couple minutes, right before the updates
page opens, an error box pops-up. The error code is 0xc0000005. I did a
search for this error and mosty found it associated with IE problems.
Before I ran WU I ran Malwarebytes and found a ton of crap, which it
removed. I then ran Avast and it found and removed another ton of crap.
Below is a portion of the WU log. I hope it isn't too much.

TIA!

erver URL = https://update.microsoft.com/v6/Clie...ce/client.asmx
2009-09-20 21:55:42:234 3436 d78 DtaStor WARNING: Attempted to add URL
http://download.windowsupdate.com/ms...dd84d219.c ab
for file ks7krnUWxf3L3tg6nRVFl92E0hk= when file has not been previously
added to the datastore
2009-09-20 21:55:42:234 3436 d78 DtaStor WARNING: Attempted to add URL
http://download.windowsupdate.com/ms...eb20ad3e.c ab
for file UhT7nPodzdOTWlbPX0c3Y+sgrT4= when file has not been previously
added to the datastore
2009-09-20 21:55:51:890 1104 2f8 AU Triggering Offline detection
(non-interactive)
2009-09-20 21:55:51:890 1104 2f8 AU #############
2009-09-20 21:55:51:906 1104 838 Agent Update
{DFED1488-A8DB-44A6-B403-BC92696D9CE6}.102 is pruned out due to potential
supersedence
2009-09-20 21:55:51:906 1104 838 Agent * Added update
{D31746C5-1FE1-4128-B4F4-B08FED7DAA5B}.100 to search result
2009-09-20 21:55:51:890 1104 2f8 AU ## START ## AU: Search for updates
2009-09-20 21:55:51:906 1104 2f8 AU #########
2009-09-20 21:55:51:906 1104 2f8 AU <<## SUBMITTED ## AU: Search for updates
[CallId = {B11644F8-24AD-4C5D-AF6A-BE31B60EBB6D}]
2009-09-20 21:55:51:906 1104 838 Agent Update
{86257641-3137-4584-A786-873E2EFF9AFB}.100 is pruned out due to potential
supersedence
2009-09-20 21:55:51:906 1104 838 Agent * Added update
{F1B1A591-BB75-4B1C-9FBD-03EEDB00CC9D}.103 to search result
2009-09-20 21:55:51:906 1104 838 Agent Update
{21BCAD0E-37DF-4D5F-B806-48841D2D149A}.100 is pruned out due to potential
supersedence
2009-09-20 21:55:51:906 1104 838 Agent Update
{5F569A2D-C253-4690-B7DD-416BEFE23A20}.100 is pruned out due to potential
supersedence
2009-09-20 21:55:51:906 1104 838 Agent Update
{B22FF8ED-582A-4380-9C6D-79FA20B29609}.101 is pruned out due to potential
supersedence
2009-09-20 21:55:51:906 1104 838 Agent Update
{4ED17338-4A74-4F8D-8187-DBFCEF0E8610}.100 is pruned out due to potential
supersedence

--

Don't pick a fight with an old man.
If he is too old to fight, he'll just kill you.

Hello Michael,

SUPERAntiSpyware is worth a try as well.

<http://www.superantispyware.com/>

After the software is updated, it is suggested scanning the system in Safe
Mode.

SUPERAntiSpyware just put up a Online Safe Scan at
<http://www.superantispyware.com/onlinescan.html>
if you cannot install and/or run the current SUPERAntiSpyware product due to
an infection.
-=-

There is not one software that will detect / remove / block all possible
virus / malware.

There is no "permanent" solution besides running spyware / virus
protection.

You may also want to install ThreatFire (also FREE).
<http://www.threatfire.com/> This is a good program that compliments your
existing antivirus program.


Yes, take away your son's access to the internet; or learn to practice safe
hex. :-)

Safe Hex:

<http://www.claymania.com/safe-hex.html>

<http://www.getsafeonline.org/>

<http://www.aumha.org/a/parasite.htm>

<http://msmvps.com/blogs/harrywaldron/archive/2006/02/05/82584.aspx>
--


No one anti-virus never catches & removes everything because there are
millions of possible infections. The same for antispiware programs.
-=-



"Michael" wrote:

> OS is XP Home SP3. My son's laptop and it's been almost a year since I've
> seen it. AU works, but every time I go to Microsoft Update it fails. It
> will scan for updates, then after a couple minutes, right before the updates
> page opens, an error box pops-up. The error code is 0xc0000005. I did a
> search for this error and mosty found it associated with IE problems.
> Before I ran WU I ran Malwarebytes and found a ton of crap, which it
> removed. I then ran Avast and it found and removed another ton of crap.
> Below is a portion of the WU log. I hope it isn't too much.
>
> TIA!
>
> erver URL = https://update.microsoft.com/v6/Clie...ce/client.asmx
> 2009-09-20 21:55:42:234 3436 d78 DtaStor WARNING: Attempted to add URL
> http://download.windowsupdate.com/ms...dd84d219.c ab
> for file ks7krnUWxf3L3tg6nRVFl92E0hk= when file has not been previously
> added to the datastore
> 2009-09-20 21:55:42:234 3436 d78 DtaStor WARNING: Attempted to add URL
> http://download.windowsupdate.com/ms...eb20ad3e.c ab
> for file UhT7nPodzdOTWlbPX0c3Y+sgrT4= when file has not been previously
> added to the datastore
> 2009-09-20 21:55:51:890 1104 2f8 AU Triggering Offline detection
> (non-interactive)
> 2009-09-20 21:55:51:890 1104 2f8 AU #############
> 2009-09-20 21:55:51:906 1104 838 Agent Update
> {DFED1488-A8DB-44A6-B403-BC92696D9CE6}.102 is pruned out due to potential
> supersedence
> 2009-09-20 21:55:51:906 1104 838 Agent * Added update
> {D31746C5-1FE1-4128-B4F4-B08FED7DAA5B}.100 to search result
> 2009-09-20 21:55:51:890 1104 2f8 AU ## START ## AU: Search for updates
> 2009-09-20 21:55:51:906 1104 2f8 AU #########
> 2009-09-20 21:55:51:906 1104 2f8 AU <<## SUBMITTED ## AU: Search for updates
> [CallId = {B11644F8-24AD-4C5D-AF6A-BE31B60EBB6D}]
> 2009-09-20 21:55:51:906 1104 838 Agent Update
> {86257641-3137-4584-A786-873E2EFF9AFB}.100 is pruned out due to potential
> supersedence
> 2009-09-20 21:55:51:906 1104 838 Agent * Added update
> {F1B1A591-BB75-4B1C-9FBD-03EEDB00CC9D}.103 to search result
> 2009-09-20 21:55:51:906 1104 838 Agent Update
> {21BCAD0E-37DF-4D5F-B806-48841D2D149A}.100 is pruned out due to potential
> supersedence
> 2009-09-20 21:55:51:906 1104 838 Agent Update
> {5F569A2D-C253-4690-B7DD-416BEFE23A20}.100 is pruned out due to potential
> supersedence
> 2009-09-20 21:55:51:906 1104 838 Agent Update
> {B22FF8ED-582A-4380-9C6D-79FA20B29609}.101 is pruned out due to potential
> supersedence
> 2009-09-20 21:55:51:906 1104 838 Agent Update
> {4ED17338-4A74-4F8D-8187-DBFCEF0E8610}.100 is pruned out due to potential
> supersedence
>
> --
>
> Don't pick a fight with an old man.
> If he is too old to fight, he'll just kill you.
>
>
>
>

You probably have MUCH more work to do!

NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection' scan
(only!) in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting requested logs
in an appropriate forum, not here.

Checking for/Help with Hijackware:
.. http://aumha.net/viewtopic.php?f=30&t=4075

.. http://mvps.org/winhelp2002/unwanted.htm
.. http://inetexplorer.mvps.org/tshoot.html
.. http://www.mvps.org/sramesh2k/Malware_Defence.htm
.. http://www.elephantboycomputers.com/...moving_Malware

**Chances are you will need to seek expert assistance in
http://spywarehammer.com/simplemachi...php?board=10.0,
http://www.spywarewarrior.com/viewforum.php?f=5,
http://www.dslreports.com/forum/cleanup,
http://www.bluetack.co.uk/forums/index.php,
http://aumha.net/viewforum.php?f=30 or other appropriate forums.**

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002


Michael wrote:
> OS is XP Home SP3. My son's laptop and it's been almost a year since I've
> seen it. AU works, but every time I go to Microsoft Update it fails. It
> will scan for updates, then after a couple minutes, right before the
> updates
> page opens, an error box pops-up. The error code is 0xc0000005. I did a
> search for this error and mosty found it associated with IE problems.
> Before I ran WU I ran Malwarebytes and found a ton of crap, which it
> removed. I then ran Avast and it found and removed another ton of crap.
> Below is a portion of the WU log. I hope it isn't too much.

Thanks, Ǝиçεl.
--

Don't pick a fight with an old man.
If he is too old to fight, he'll just kill you.





"Ǝиçεl" <l@discussions.microsoft.com> wrote in message
news:24D776A6-978A-447F-BCAA-F1ECC0E245BA@microsoft.com...
> Hello Michael,
>
> SUPERAntiSpyware is worth a try as well.
>
> <http://www.superantispyware.com/>
>
> After the software is updated, it is suggested scanning the system in Safe
> Mode.
>
> SUPERAntiSpyware just put up a Online Safe Scan at
> <http://www.superantispyware.com/onlinescan.html>
> if you cannot install and/or run the current SUPERAntiSpyware product due
> to
> an infection.
> -=-
>
> There is not one software that will detect / remove / block all possible
> virus / malware.
>
> There is no "permanent" solution besides running spyware / virus
> protection.
>
> You may also want to install ThreatFire (also FREE).
> <http://www.threatfire.com/> This is a good program that compliments your
> existing antivirus program.
>
>
> Yes, take away your son's access to the internet; or learn to practice
> safe
> hex. :-)
>
> Safe Hex:
>
> <http://www.claymania.com/safe-hex.html>
>
> <http://www.getsafeonline.org/>
>
> <http://www.aumha.org/a/parasite.htm>
>
> <http://msmvps.com/blogs/harrywaldron/archive/2006/02/05/82584.aspx>
> --
>
>
> No one anti-virus never catches & removes everything because there are
> millions of possible infections. The same for antispiware programs.

I was afraid someone would suggest this. :-) Booting to the recovery
partition is a no-brainer on a Dell. I was just trying to tax myself and
track the culprit down.
Thanks PA Bear.
--

Don't pick a fight with an old man.
If he is too old to fight, he'll just kill you.





"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:u8Pnc7nOKHA.1876@TK2MSFTNGP06.phx.gbl...
> You probably have MUCH more work to do!
>
> NB: If you had no anti-virus application installed or the subscription had
> expired *when the machine first got infected* and/or your subscription has
> since expired and/or the machine's not been kept fully-patched at Windows
> Update, don't waste your time with any of the below: Format & reinstall
> Windows. A Repair Install will NOT help!
>
> 1. See if you can download/run the MSRT manually:
> http://www.microsoft.com/security/ma...e/default.mspx
>
> NB: Run the FULL scan, not the QUICK scan! You may need to download the
> MSRT on a non-infected machine, then transfer MRT.EXE to the infected
> machine and rename it to SCAN.EXE before running it.
>
> 2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection'
> scan (only!) in Safe Mode with Networking, if need be:
> http://onecare.live.com/site/en-us/center/howsafe.htm
>
> 3. Run a /thorough/ check for hijackware, including posting requested logs
> in an appropriate forum, not here.
>
> Checking for/Help with Hijackware:
> . http://aumha.net/viewtopic.php?f=30&t=4075
>
> . http://mvps.org/winhelp2002/unwanted.htm
> . http://inetexplorer.mvps.org/tshoot.html
> . http://www.mvps.org/sramesh2k/Malware_Defence.htm
> . http://www.elephantboycomputers.com/...moving_Malware
>
> **Chances are you will need to seek expert assistance in
> http://spywarehammer.com/simplemachi...php?board=10.0,
> http://www.spywarewarrior.com/viewforum.php?f=5,
> http://www.dslreports.com/forum/cleanup,
> http://www.bluetack.co.uk/forums/index.php,
> http://aumha.net/viewforum.php?f=30 or other appropriate forums.**
>
> If these procedures look too complex - and there is no shame in admitting
> this isn't your cup of tea - take the machine to a local, reputable and
> independent (i.e., not BigBoxStoreUSA) computer repair shop.
>
> =====================
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> Support for Windows Update:
> http://support.microsoft.com/gp/wusupport
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY
> in the United States and in Canada or by contacting your local Microsoft
> subsidiary. There is no-charge for support calls that are associated with
> security updates.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>
>
> Michael wrote:
>> OS is XP Home SP3. My son's laptop and it's been almost a year since
>> I've
>> seen it. AU works, but every time I go to Microsoft Update it fails. It
>> will scan for updates, then after a couple minutes, right before the
>> updates
>> page opens, an error box pops-up. The error code is 0xc0000005. I did a
>> search for this error and mosty found it associated with IE problems.
>> Before I ran WU I ran Malwarebytes and found a ton of crap, which it
>> removed. I then ran Avast and it found and removed another ton of crap.
>> Below is a portion of the WU log. I hope it isn't too much.
>

--

Don't pick a fight with an old man.
If he is too old to fight, he'll just kill you.

In many, many cases, doing a "wipe & reload" will be the fastest way to
resolve all problems and leave you with a 100% safe computer.

Michael wrote:
> I was afraid someone would suggest this. :-) Booting to the recovery
> partition is a no-brainer on a Dell. I was just trying to tax myself and
> track the culprit down.
> Thanks PA Bear.
> --
>
> Don't pick a fight with an old man.
> If he is too old to fight, he'll just kill you.
>
>
>
>
>
> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
> news:u8Pnc7nOKHA.1876@TK2MSFTNGP06.phx.gbl...
>> You probably have MUCH more work to do!
>>
>> NB: If you had no anti-virus application installed or the subscription
>> had
>> expired *when the machine first got infected* and/or your subscription
>> has
>> since expired and/or the machine's not been kept fully-patched at Windows
>> Update, don't waste your time with any of the below: Format & reinstall
>> Windows. A Repair Install will NOT help!
>>
>> 1. See if you can download/run the MSRT manually:
>> http://www.microsoft.com/security/ma...e/default.mspx
>>
>> NB: Run the FULL scan, not the QUICK scan! You may need to download the
>> MSRT on a non-infected machine, then transfer MRT.EXE to the infected
>> machine and rename it to SCAN.EXE before running it.
>>
>> 2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection'
>> scan (only!) in Safe Mode with Networking, if need be:
>> http://onecare.live.com/site/en-us/center/howsafe.htm
>>
>> 3. Run a /thorough/ check for hijackware, including posting requested
>> logs
>> in an appropriate forum, not here.
>>
>> Checking for/Help with Hijackware:
>> . http://aumha.net/viewtopic.php?f=30&t=4075
>>
>> . http://mvps.org/winhelp2002/unwanted.htm
>> . http://inetexplorer.mvps.org/tshoot.html
>> . http://www.mvps.org/sramesh2k/Malware_Defence.htm
>> . http://www.elephantboycomputers.com/...moving_Malware
>>
>> **Chances are you will need to seek expert assistance in
>> http://spywarehammer.com/simplemachi...php?board=10.0,
>> http://www.spywarewarrior.com/viewforum.php?f=5,
>> http://www.dslreports.com/forum/cleanup,
>> http://www.bluetack.co.uk/forums/index.php,
>> http://aumha.net/viewforum.php?f=30 or other appropriate forums.**
>>
>> If these procedures look too complex - and there is no shame in admitting
>> this isn't your cup of tea - take the machine to a local, reputable and
>> independent (i.e., not BigBoxStoreUSA) computer repair shop.
>>
>> =====================
>> Start a free Windows Update support incident request:
>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>
>> Support for Windows Update:
>> http://support.microsoft.com/gp/wusupport
>>
>> For home users, no-charge support is available by calling 1-866-PCSAFETY
>> in the United States and in Canada or by contacting your local Microsoft
>> subsidiary. There is no-charge for support calls that are associated
>> with
>> security updates.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>>
>>
>> Michael wrote:
>>> OS is XP Home SP3. My son's laptop and it's been almost a year since
>>> I've
>>> seen it. AU works, but every time I go to Microsoft Update it fails.
>>> It
>>> will scan for updates, then after a couple minutes, right before the
>>> updates
>>> page opens, an error box pops-up. The error code is 0xc0000005. I did a
>>> search for this error and mosty found it associated with IE problems.
>>> Before I ran WU I ran Malwarebytes and found a ton of crap, which it
>>> removed. I then ran Avast and it found and removed another ton of crap.
>>> Below is a portion of the WU log. I hope it isn't too much.

Mechanics like to fix things. That's my only excuse. :-)
--

Don't pick a fight with an old man.
If he is too old to fight, he'll just kill you.




"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:eVheGEuOKHA.352@TK2MSFTNGP02.phx.gbl...
> In many, many cases, doing a "wipe & reload" will be the fastest way to
> resolve all problems and leave you with a 100% safe computer.
>
> Michael wrote:
>> I was afraid someone would suggest this. :-) Booting to the recovery
>> partition is a no-brainer on a Dell. I was just trying to tax myself and
>> track the culprit down.
>> Thanks PA Bear.
>> --
>>
>> Don't pick a fight with an old man.
>> If he is too old to fight, he'll just kill you.
>>
>>
>>
>>
>>
>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
>> news:u8Pnc7nOKHA.1876@TK2MSFTNGP06.phx.gbl...
>>> You probably have MUCH more work to do!
>>>
>>> NB: If you had no anti-virus application installed or the subscription
>>> had
>>> expired *when the machine first got infected* and/or your subscription
>>> has
>>> since expired and/or the machine's not been kept fully-patched at
>>> Windows
>>> Update, don't waste your time with any of the below: Format & reinstall
>>> Windows. A Repair Install will NOT help!
>>>
>>> 1. See if you can download/run the MSRT manually:
>>> http://www.microsoft.com/security/ma...e/default.mspx
>>>
>>> NB: Run the FULL scan, not the QUICK scan! You may need to download the
>>> MSRT on a non-infected machine, then transfer MRT.EXE to the infected
>>> machine and rename it to SCAN.EXE before running it.
>>>
>>> 2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection'
>>> scan (only!) in Safe Mode with Networking, if need be:
>>> http://onecare.live.com/site/en-us/center/howsafe.htm
>>>
>>> 3. Run a /thorough/ check for hijackware, including posting requested
>>> logs
>>> in an appropriate forum, not here.
>>>
>>> Checking for/Help with Hijackware:
>>> . http://aumha.net/viewtopic.php?f=30&t=4075
>>>
>>> . http://mvps.org/winhelp2002/unwanted.htm
>>> . http://inetexplorer.mvps.org/tshoot.html
>>> . http://www.mvps.org/sramesh2k/Malware_Defence.htm
>>> . http://www.elephantboycomputers.com/...moving_Malware
>>>
>>> **Chances are you will need to seek expert assistance in
>>> http://spywarehammer.com/simplemachi...php?board=10.0,
>>> http://www.spywarewarrior.com/viewforum.php?f=5,
>>> http://www.dslreports.com/forum/cleanup,
>>> http://www.bluetack.co.uk/forums/index.php,
>>> http://aumha.net/viewforum.php?f=30 or other appropriate forums.**
>>>
>>> If these procedures look too complex - and there is no shame in
>>> admitting
>>> this isn't your cup of tea - take the machine to a local, reputable and
>>> independent (i.e., not BigBoxStoreUSA) computer repair shop.
>>>
>>> =====================
>>> Start a free Windows Update support incident request:
>>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>>
>>> Support for Windows Update:
>>> http://support.microsoft.com/gp/wusupport
>>>
>>> For home users, no-charge support is available by calling 1-866-PCSAFETY
>>> in the United States and in Canada or by contacting your local Microsoft
>>> subsidiary. There is no-charge for support calls that are associated
>>> with
>>> security updates.
>>> --
>>> ~Robear Dyer (PA Bear)
>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>>>
>>>
>>> Michael wrote:
>>>> OS is XP Home SP3. My son's laptop and it's been almost a year since
>>>> I've
>>>> seen it. AU works, but every time I go to Microsoft Update it fails.
>>>> It
>>>> will scan for updates, then after a couple minutes, right before the
>>>> updates
>>>> page opens, an error box pops-up. The error code is 0xc0000005. I did
>>>> a
>>>> search for this error and mosty found it associated with IE problems.
>>>> Before I ran WU I ran Malwarebytes and found a ton of crap, which it
>>>> removed. I then ran Avast and it found and removed another ton of
>>>> crap.
>>>> Below is a portion of the WU log. I hope it isn't too much.
>

You'll find very experienced "mechanics" in the forums I cited earlier:

>>> **Chances are you will need to seek expert assistance in
>>> http://spywarehammer.com/simplemachi...php?board=10.0,
>>> http://www.spywarewarrior.com/viewforum.php?f=5,
>>> http://www.dslreports.com/forum/cleanup,
>>> http://www.bluetack.co.uk/forums/index.php,
>>> http://aumha.net/viewforum.php?f=30 or other appropriate forums.**


Michael wrote:
> Mechanics like to fix things. That's my only excuse. :-)
>
> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
> news:eVheGEuOKHA.352@TK2MSFTNGP02.phx.gbl...
>> In many, many cases, doing a "wipe & reload" will be the fastest way to
>> resolve all problems and leave you with a 100% safe computer.
>>
>> Michael wrote:
>>> I was afraid someone would suggest this. :-) Booting to the recovery
>>> partition is a no-brainer on a Dell. I was just trying to tax myself
>>> and
>>> track the culprit down.
>>> Thanks PA Bear.
>>> --
>>>
>>> Don't pick a fight with an old man.
>>> If he is too old to fight, he'll just kill you.
>>>
>>>
>>>
>>>
>>>
>>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
>>> news:u8Pnc7nOKHA.1876@TK2MSFTNGP06.phx.gbl...
>>>> You probably have MUCH more work to do!
>>>>
>>>> NB: If you had no anti-virus application installed or the subscription
>>>> had
>>>> expired *when the machine first got infected* and/or your subscription
>>>> has
>>>> since expired and/or the machine's not been kept fully-patched at
>>>> Windows
>>>> Update, don't waste your time with any of the below: Format & reinstall
>>>> Windows. A Repair Install will NOT help!
>>>>
>>>> 1. See if you can download/run the MSRT manually:
>>>> http://www.microsoft.com/security/ma...e/default.mspx
>>>>
>>>> NB: Run the FULL scan, not the QUICK scan! You may need to download
>>>> the
>>>> MSRT on a non-infected machine, then transfer MRT.EXE to the infected
>>>> machine and rename it to SCAN.EXE before running it.
>>>>
>>>> 2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection'
>>>> scan (only!) in Safe Mode with Networking, if need be:
>>>> http://onecare.live.com/site/en-us/center/howsafe.htm
>>>>
>>>> 3. Run a /thorough/ check for hijackware, including posting requested
>>>> logs
>>>> in an appropriate forum, not here.
>>>>
>>>> Checking for/Help with Hijackware:
>>>> . http://aumha.net/viewtopic.php?f=30&t=4075
>>>>
>>>> . http://mvps.org/winhelp2002/unwanted.htm
>>>> . http://inetexplorer.mvps.org/tshoot.html
>>>> . http://www.mvps.org/sramesh2k/Malware_Defence.htm
>>>> . http://www.elephantboycomputers.com/...moving_Malware
>>>>
>>>> **Chances are you will need to seek expert assistance in
>>>> http://spywarehammer.com/simplemachi...php?board=10.0,
>>>> http://www.spywarewarrior.com/viewforum.php?f=5,
>>>> http://www.dslreports.com/forum/cleanup,
>>>> http://www.bluetack.co.uk/forums/index.php,
>>>> http://aumha.net/viewforum.php?f=30 or other appropriate forums.**
>>>>
>>>> If these procedures look too complex - and there is no shame in
>>>> admitting
>>>> this isn't your cup of tea - take the machine to a local, reputable and
>>>> independent (i.e., not BigBoxStoreUSA) computer repair shop.
>>>>
>>>> =====================
>>>> Start a free Windows Update support incident request:
>>>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>>>
>>>> Support for Windows Update:
>>>> http://support.microsoft.com/gp/wusupport
>>>>
>>>> For home users, no-charge support is available by calling
>>>> 1-866-PCSAFETY
>>>> in the United States and in Canada or by contacting your local
>>>> Microsoft
>>>> subsidiary. There is no-charge for support calls that are associated
>>>> with
>>>> security updates.
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>>>>
>>>>
>>>> Michael wrote:
>>>>> OS is XP Home SP3. My son's laptop and it's been almost a year since
>>>>> I've
>>>>> seen it. AU works, but every time I go to Microsoft Update it fails.
>>>>> It
>>>>> will scan for updates, then after a couple minutes, right before the
>>>>> updates
>>>>> page opens, an error box pops-up. The error code is 0xc0000005. I did
>>>>> a
>>>>> search for this error and mosty found it associated with IE problems.
>>>>> Before I ran WU I ran Malwarebytes and found a ton of crap, which it
>>>>> removed. I then ran Avast and it found and removed another ton of
>>>>> crap.
>>>>> Below is a portion of the WU log. I hope it isn't too much.