The issue appears to be related to missing installation source files or
a Permissions issue in reading them.
Troubleshooting a Windows Installer Issue
http://blogs.technet.com/askperf/arc...ler-issue.aspx
Suggest you read the above blog post and enable Windows Installer
Logging as that will create a verbose log which should show specifically
where the update is failing to install.
It wouldn't hurt to re-register Windows Installer prior to enabling WI
logging as that will eliminate a Windows Installer issue. Although this
is not the most likely cause of the updates failure to install, it's
best to rule it out.
How to Enable Windows Installer Logging in Windows XP
http://support.microsoft.com/kb/314852
MowGreen
===============
*-343-* FDNY
Never Forgotten
===============
banthecheck.com
"Security updates should *not* have *non-security content* prechecked"
jsobry wrote:
> Windows XP SP3 with automatic update. MS Office 2007 Version 12 Build 6504 .
> During the last automatic updateon my PC 7 updates completed with success
> and 2 failed.
> MSO Outlook update KB973514 (junk email filter) and Silverlight update
> KB974331.
> To keep things simple I uninstalled Silverlight to obviate the need for
> update KB974331.
> I could then concentrate on the Outlook update. Some extracts from Event
> Viewer and C:\WINDOWS\SoftwareDistribution\ReportingEvents.lo g files
> documenting the error follow:
> ************************************************** ******
> EVENTVIEWER(SYSTEM):
> Event Type: Error
> Event Source: Windows Update Agent
> Event Category: Installation
> Event ID: 20
> Date: 16/09/2009
> Time: 3:01:25 AM
> User: N/A
> Computer: YOUR-4DACD0EA75
> Description:
> Installation Failure: Windows failed to install the following update with
> error 0x80070641: Update for Microsoft Office Outlook 2007 Junk Email Filter
> (KB973514).
>
> Data:
> 0000: 57 69 6e 33 32 48 52 65 Win32HRe
> 0008: 73 75 6c 74 3d 30 78 38 sult=0x8
> 0010: 30 30 37 30 36 34 31 20 0070641
> 0018: 55 70 64 61 74 65 49 44 UpdateID
> 0020: 3d 7b 41 39 42 37 36 32 ={A9B762
> 0028: 33 44 2d 38 37 35 36 2d 3D-8756-
> 0030: 34 43 42 30 2d 42 35 34 4CB0-B54
> 0038: 35 2d 42 43 36 41 46 31 5-BC6AF1
> 0040: 31 44 41 39 42 42 7d 20 1DA9BB}
> 0048: 52 65 76 69 73 69 6f 6e Revision
> 0050: 4e 75 6d 62 65 72 3d 31 Number=1
> 0058: 30 31 20 00 01 .
>
> ************************************************** *******
> EVENTVIEWER(APPLICATION)
> Event Type: Warning
> Event Source: MsiInstaller
> Event Category: None
> Event ID: 1015
> Date: 16/09/2009
> Time: 3:00:22 AM
> User: NT AUTHORITY\SYSTEM
> Computer: YOUR-4DACD0EA75
> Description:
> The description for Event ID ( 1015 ) in Source ( MsiInstaller ) cannot be
> found. The local computer may not have the necessary registry information or
> message DLL files to display messages from a remote computer. You may be able
> to use the /AUXSOURCE= flag to retrieve this description; see Help and
> Support for details. The following information is part of the event:
> 0x80040154, (NULL), (NULL), (NULL), (NULL), , .
>
> ************************************************** ********
> ReportingEvents.log:
> {2559B55C-8A68-4EDE-908E-B84AA62ABE11} 2009-09-16
> 03:00:22:156-0600 1 195 101 {A9B7623D-8756-4CB0-B545-BC6AF11DA9BB} 101 80070641
> AutomaticUpdates Failure Content Install Installation Failure: Windows
> failed to install the following update with error 0x80070641: Update for
> Microsoft Office Outlook 2007 Junk Email Filter (KB973514).
> ************************************************** *********
>
> I have since installed an IE8 update KB973874 and a WINDOWS DEFENDER update
> KB915597 successfully. This tends to show that the basic update mechanism is
> working. The only question remains why do some updates fail ?
> I have followed the many suggestions that I have read here and on other
> websites without success.
> I have found that the installer service stops after the failure has happened
> but this may be normal.
> I have manually downloaded update KB973514 and tried to install without
> success and with the same failure.
> I have not been able to find the file that automatic update loaded
> (supposedly).
> Serendipitously, while looking for the apdate I found the following in
> Windows Prefetch directory and wonder why and if it should be there.
> OFFICE2007-KB973514-FULLFILE-2FB2A5B5.pf.
> Any NEW suggestions leading to the resolution of this problem will be
> appreciated.
Linear Mode
