What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)? Were any of these applications running
in the background when you installed SP2?
Has a(another) Norton or McAfee application ever been installed on this
machine (e.g., a free-trial version that came preinstalled when you bought
1. You receive error code 0x80070643 or error code 0x643 when you use the
Windows Update or Microsoft Update Web sites to install updates:
2a. See the "How to obtain help" section of, e.g.,
2b. Start a free Windows Update support incident request:
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB999999).
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
For enterprise customers, support for security updates is available through
your usual support contacts.
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
> I AM USING WINDOWS VISTA ULTIMATE SP2, I TRIED TO INSTALL FOLLOWING
> Security Update for Jscript 5.8 for Windows Vista (KB971961)
> Security Update for Windows Media Format Runtime 11 for Windows Vista
> Security Update for Windows Vista (KB967723)
> Security Update for Windows Vista (KB970710)
> Update for Windows Mail Junk E-mail Filter [September 2009] (KB905866)
> Update for Windows Vista (KB972036)
> I AM CONTINUOSLY GETTING THE SUBJECT MENTIONED ERRORS, I TREID TO FOLLOW
> STEPS MENTIONED IN HELP & ONLINE SUPPORT BUT IT DOES NOT HELP, IF SOMEONE
> HAS A SOLUTION TO THIS PLEASE REPLY,