KB973768 fails to install

I have tried to install security update KB973768 several times after this was
auto downloaded. Always fails. Anyone have same problem or a fix/explanation

"DeepDiver" wrote:

> I have tried to install security update KB973768 several times after this was
> auto downloaded. Always fails. Anyone have same problem or a fix/explanation


Alright i have the same problem,
I run XPSP2, I was wondering as to why this file will not install/update,
its failure affects other microsoft programs like Zune...

here is a copy of the log message i get:

0.140: 2009/09/11 06:14:04.302 (local)
0.140: c:\ecee1be6b0350e2847573726cb\update\update.exe (version 6.3.13.0)
0.140: Hotfix started with following command line:
0.140: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with
error 0x2
0.172: Return Value From IsMediaCenterPC = 1
0.172: IsMediaCenterPC returned value( 0x1 ) which is Equal To 0x1
0.172: Condition succeeded for section PreReq.SingleOp.MediaCenter in Line 1
of PreRequisite
0.172: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not
Equal To Specified Value
0.187: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not
Equal To Specified Value
0.187: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not
Equal To Specified Value
0.187: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not
Equal To Specified Value
0.187: Condition Check for Line 2 of PreRequisite returned FALSE
0.187: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0.187: KB973768 Setup encountered an error: Setup cannot continue because
one or more prerequisites required to install KB973768 failed. For More
details check the Log File c:\windows\KB973768.log
0.187: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0.187: Setup cannot continue because one or more prerequisites required to
install KB973768 failed. For More details check the Log File
c:\windows\KB973768.log
3.547: Message displayed to the user: Setup cannot continue because one or
more prerequisites required to install KB973768 failed. For More details
check the Log File c:\windows\KB973768.log
3.547: User Input: OK
3.547: Update.exe extended error code = 0xf0f4
3.547: Update.exe return code was masked to 0x643 for MSI custom action
compliance.


any input would be useful, Thanks.

See the "How to obtain help" section of
http://support.microsoft.com/kb/973768
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


DeepDiver wrote:
> I have tried to install security update KB973768 several times after this
> was auto downloaded. Always fails. Anyone have same problem or a
> fix/explanation

"PA Bear [MS MVP]" wrote:

> See the "How to obtain help" section of
> http://support.microsoft.com/kb/973768
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Client - since 2002



i went there, read all that it had to do with XP, and still so confused.
Retried to update, and still nothing. It failed same as the last 10 times...

See the "You receive error code 0x80070643 or error code 0x643 when you use
the Windows Update or Microsoft Update Web sites to install updates"

<http://support.microsoft.com/default.aspx/kb/958052>
-=-

"Skyler M" wrote:

>
>
> "PA Bear [MS MVP]" wrote:
>
> > See the "How to obtain help" section of
> > http://support.microsoft.com/kb/973768
> > --
> > ~Robear Dyer (PA Bear)
> > MS MVP-IE, Mail, Security, Windows Client - since 2002
>
>
>
> i went there, read all that it had to do with XP, and still so confused.
> Retried to update, and still nothing. It failed same as the last 10 times...

Skyler M wrote:
>> See the "How to obtain help" section of
>> http://support.microsoft.com/kb/973768
>
> i went there, read all that it had to do with XP, and still so confused.
> Retried to update, and still nothing. It failed same as the last 10
> times...

Nobody said it'd be easy, d00d.

<QP>
North American customers can also obtain instant access to unlimited
no-charge e-mail support or to unlimited individual chat support by visiting
the following Microsoft Web site:
http://support.microsoft.com/oas/def...spx?&prid=7552
</QP>

What's so confusing about going to
https://support.microsoft.com/oas/de...prid=7552&st=1, selecting
one of the options, and pressing the CONTINUE button?

"Skyler M" <Skyler M@discussions.microsoft.com> wrote in message news:332F81D9-BF8A-48FC-8038-571F9B653849@microsoft.com...
> "DeepDiver" wrote:
>
>> I have tried to install security update KB973768 several times after this was
>> auto downloaded. Always fails. Anyone have same problem or a fix/explanation
>
>
> Alright i have the same problem,
> I run XPSP2, I was wondering as to why this file will not install/update,
> its failure affects other microsoft programs like Zune...
>
> here is a copy of the log message i get:

....
> 0.187: KB973768 Setup encountered an error: Setup cannot continue because
> one or more prerequisites required to install KB973768 failed. For More
> details check the Log File c:\windows\KB973768.log

> 0.187: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
> 0.187: Setup cannot continue because one or more prerequisites required to
> install KB973768 failed. For More details check the Log File
> c:\windows\KB973768.log

> 3.547: Message displayed to the user: Setup cannot continue because one or
> more prerequisites required to install KB973768 failed. For More details
> check the Log File c:\windows\KB973768.log

> 3.547: User Input: OK
> 3.547: Update.exe extended error code = 0xf0f4
> 3.547: Update.exe return code was masked to 0x643 for MSI custom action
> compliance.
>
>
> any input would be useful, Thanks.


Read the log. They told you 3 three times what to do. ; }


Good luck

Robert Aldwinckle
---

mine just comes up with it saying "some updates could not be installed"
i have tried dl'ing it from the site and via the updater and it dont work,
i get this
Installation Failure

Error Code: 0x8007F0F4
Try to install the update again, or request help from one of the following
resources.

For self-help options:

Frequently Asked Questions
Find Solutions
Windows Update Newsgroup

For assisted support options:


Microsoft Online Assisted Support (no-cost for issues related to getting
updates)

but none of it is helping

You, too, could...

See the "How to obtain help" section of
http://support.microsoft.com/kb/973768


sara wrote:
> mine just comes up with it saying "some updates could not be installed"
> i have tried dl'ing it from the site and via the updater and it dont work,
> i get this
> Installation Failure
>
> Error Code: 0x8007F0F4
> Try to install the update again, or request help from one of the following
> resources.
>
> For self-help options:
>
> Frequently Asked Questions
> Find Solutions
> Windows Update Newsgroup
>
> For assisted support options:
>
>
> Microsoft Online Assisted Support (no-cost for issues related to getting
> updates)
>
> but none of it is helping

See the "You may receive a "0x8007F0F4" error code when you try to install
updates from the Windows Update Web site or from the Microsoft Update Web
site "

<http://support.microsoft.com/kb/958051>

-=-

"sara" wrote:

> mine just comes up with it saying "some updates could not be installed"
> i have tried dl'ing it from the site and via the updater and it dont work,
> i get this
> Installation Failure
>
> Error Code: 0x8007F0F4
> Try to install the update again, or request help from one of the following
> resources.
>
> For self-help options:
>
> Frequently Asked Questions
> Find Solutions
> Windows Update Newsgroup
>
> For assisted support options:
>
>
> Microsoft Online Assisted Support (no-cost for issues related to getting
> updates)
>
> but none of it is helping