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KB973768 fails to install

microsoft.public.windowsupdate






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  #1 (permalink)  
Old 09-11-2009
DeepDiver
 

Posts: n/a
KB973768 fails to install
I have tried to install security update KB973768 several times after this was
auto downloaded. Always fails. Anyone have same problem or a fix/explanation
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  #2 (permalink)  
Old 09-11-2009
Skyler M
 

Posts: n/a
RE: KB973768 fails to install
"DeepDiver" wrote:

> I have tried to install security update KB973768 several times after this was
> auto downloaded. Always fails. Anyone have same problem or a fix/explanation



Alright i have the same problem,
I run XPSP2, I was wondering as to why this file will not install/update,
its failure affects other microsoft programs like Zune...

here is a copy of the log message i get:

0.140: 2009/09/11 06:14:04.302 (local)
0.140: c:\ecee1be6b0350e2847573726cb\update\update.exe (version 6.3.13.0)
0.140: Hotfix started with following command line:
0.140: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with
error 0x2
0.172: Return Value From IsMediaCenterPC = 1
0.172: IsMediaCenterPC returned value( 0x1 ) which is Equal To 0x1
0.172: Condition succeeded for section PreReq.SingleOp.MediaCenter in Line 1
of PreRequisite
0.172: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not
Equal To Specified Value
0.187: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not
Equal To Specified Value
0.187: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not
Equal To Specified Value
0.187: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not
Equal To Specified Value
0.187: Condition Check for Line 2 of PreRequisite returned FALSE
0.187: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0.187: KB973768 Setup encountered an error: Setup cannot continue because
one or more prerequisites required to install KB973768 failed. For More
details check the Log File c:\windows\KB973768.log
0.187: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0.187: Setup cannot continue because one or more prerequisites required to
install KB973768 failed. For More details check the Log File
c:\windows\KB973768.log
3.547: Message displayed to the user: Setup cannot continue because one or
more prerequisites required to install KB973768 failed. For More details
check the Log File c:\windows\KB973768.log
3.547: User Input: OK
3.547: Update.exe extended error code = 0xf0f4
3.547: Update.exe return code was masked to 0x643 for MSI custom action
compliance.


any input would be useful, Thanks.
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  #3 (permalink)  
Old 09-11-2009
PA Bear [MS MVP]
 

Posts: n/a
Re: KB973768 fails to install
See the "How to obtain help" section of
http://support.microsoft.com/kb/973768
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


DeepDiver wrote:
> I have tried to install security update KB973768 several times after this
> was auto downloaded. Always fails. Anyone have same problem or a
> fix/explanation


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  #4 (permalink)  
Old 09-12-2009
Skyler M
 

Posts: n/a
Re: KB973768 fails to install


"PA Bear [MS MVP]" wrote:

> See the "How to obtain help" section of
> http://support.microsoft.com/kb/973768
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Client - since 2002




i went there, read all that it had to do with XP, and still so confused.
Retried to update, and still nothing. It failed same as the last 10 times...
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  #5 (permalink)  
Old 09-12-2009
Ǝиçεl
 

Posts: n/a
Re: KB973768 fails to install
See the "You receive error code 0x80070643 or error code 0x643 when you use
the Windows Update or Microsoft Update Web sites to install updates"

<http://support.microsoft.com/default.aspx/kb/958052>
-=-

"Skyler M" wrote:

>
>
> "PA Bear [MS MVP]" wrote:
>
> > See the "How to obtain help" section of
> > http://support.microsoft.com/kb/973768
> > --
> > ~Robear Dyer (PA Bear)
> > MS MVP-IE, Mail, Security, Windows Client - since 2002

>
>
>
> i went there, read all that it had to do with XP, and still so confused.
> Retried to update, and still nothing. It failed same as the last 10 times...

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  #6 (permalink)  
Old 09-12-2009
PA Bear [MS MVP]
 

Posts: n/a
Re: KB973768 fails to install
Skyler M wrote:
>> See the "How to obtain help" section of
>> http://support.microsoft.com/kb/973768

>
> i went there, read all that it had to do with XP, and still so confused.
> Retried to update, and still nothing. It failed same as the last 10
> times...


Nobody said it'd be easy, d00d.

<QP>
North American customers can also obtain instant access to unlimited
no-charge e-mail support or to unlimited individual chat support by visiting
the following Microsoft Web site:
http://support.microsoft.com/oas/def...spx?&prid=7552
</QP>

What's so confusing about going to
https://support.microsoft.com/oas/de...prid=7552&st=1, selecting
one of the options, and pressing the CONTINUE button?

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  #7 (permalink)  
Old 09-12-2009
Robert Aldwinckle
 

Posts: n/a
Re: KB973768 fails to install

"Skyler M" <Skyler M@discussions.microsoft.com> wrote in message news:332F81D9-BF8A-48FC-8038-571F9B653849@microsoft.com...
> "DeepDiver" wrote:
>
>> I have tried to install security update KB973768 several times after this was
>> auto downloaded. Always fails. Anyone have same problem or a fix/explanation

>
>
> Alright i have the same problem,
> I run XPSP2, I was wondering as to why this file will not install/update,
> its failure affects other microsoft programs like Zune...
>
> here is a copy of the log message i get:


....
> 0.187: KB973768 Setup encountered an error: Setup cannot continue because
> one or more prerequisites required to install KB973768 failed. For More
> details check the Log File c:\windows\KB973768.log


> 0.187: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
> 0.187: Setup cannot continue because one or more prerequisites required to
> install KB973768 failed. For More details check the Log File
> c:\windows\KB973768.log


> 3.547: Message displayed to the user: Setup cannot continue because one or
> more prerequisites required to install KB973768 failed. For More details
> check the Log File c:\windows\KB973768.log


> 3.547: User Input: OK
> 3.547: Update.exe extended error code = 0xf0f4
> 3.547: Update.exe return code was masked to 0x643 for MSI custom action
> compliance.
>
>
> any input would be useful, Thanks.



Read the log. They told you 3 three times what to do. ; }


Good luck

Robert Aldwinckle
---




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  #8 (permalink)  
Old 09-13-2009
sara
 

Posts: n/a
Re: KB973768 fails to install
mine just comes up with it saying "some updates could not be installed"
i have tried dl'ing it from the site and via the updater and it dont work,
i get this
Installation Failure

Error Code: 0x8007F0F4
Try to install the update again, or request help from one of the following
resources.

For self-help options:

Frequently Asked Questions
Find Solutions
Windows Update Newsgroup

For assisted support options:


Microsoft Online Assisted Support (no-cost for issues related to getting
updates)

but none of it is helping
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  #9 (permalink)  
Old 09-13-2009
PA Bear [MS MVP]
 

Posts: n/a
Re: KB973768 fails to install
You, too, could...

See the "How to obtain help" section of
http://support.microsoft.com/kb/973768


sara wrote:
> mine just comes up with it saying "some updates could not be installed"
> i have tried dl'ing it from the site and via the updater and it dont work,
> i get this
> Installation Failure
>
> Error Code: 0x8007F0F4
> Try to install the update again, or request help from one of the following
> resources.
>
> For self-help options:
>
> Frequently Asked Questions
> Find Solutions
> Windows Update Newsgroup
>
> For assisted support options:
>
>
> Microsoft Online Assisted Support (no-cost for issues related to getting
> updates)
>
> but none of it is helping


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  #10 (permalink)  
Old 09-13-2009
Ǝиçεl
 

Posts: n/a
Re: KB973768 fails to install

See the "You may receive a "0x8007F0F4" error code when you try to install
updates from the Windows Update Web site or from the Microsoft Update Web
site "

<http://support.microsoft.com/kb/958051>

-=-

"sara" wrote:

> mine just comes up with it saying "some updates could not be installed"
> i have tried dl'ing it from the site and via the updater and it dont work,
> i get this
> Installation Failure
>
> Error Code: 0x8007F0F4
> Try to install the update again, or request help from one of the following
> resources.
>
> For self-help options:
>
> Frequently Asked Questions
> Find Solutions
> Windows Update Newsgroup
>
> For assisted support options:
>
>
> Microsoft Online Assisted Support (no-cost for issues related to getting
> updates)
>
> but none of it is helping

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