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Can't complete a Windows Update

microsoft.public.windowsupdate






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  #1 (permalink)  
Old 09-11-2009
JLLH2323
 

Posts: n/a
Can't complete a Windows Update
Using the website and the "Custom" option, the browser never stops searching
for updates. I'd appreciate any suggestions. The actual error is "FATAL:
Call to CallbackWorker() failed, hr=80010106". Log to follow:

2009-09-10 18:32:01:723 1264 d80 AU ########### AU: Uninitializing
Automatic Updates ###########
2009-09-10 18:32:01:770 3924 1004 CltUI AU client got new directive =
'None', serviceId = {00000000-0000-0000-0000-000000000000}, return =
0x80010108
2009-09-10 18:32:01:770 3924 1004 CltUI FATAL: Failed to show client UI,
directive=4, hr=80010108
2009-09-10 18:32:02:613 1264 d80 Agent Sending shutdown notification to client
2009-09-10 18:32:02:785 1264 d80 Service *********
2009-09-10 18:32:02:785 1264 d80 Service ** END ** Service: Service exit
[Exit code = 0x240001]
2009-09-10 18:32:02:785 1264 d80 Service *************
2009-09-10 18:32:05:691 1264 210 Misc =========== Logging initialized
(build: 7.2.6001.788, tz: -0400) ===========
2009-09-10 18:32:05:691 1264 210 Misc = Process:
C:\WINDOWS\System32\svchost.exe
2009-09-10 18:32:05:691 1264 210 Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2009-09-10 18:32:05:691 1264 210 Service *************
2009-09-10 18:32:05:691 1264 210 Service ** START ** Service: Service startup
2009-09-10 18:32:05:691 1264 210 Service *********
2009-09-10 18:32:05:754 1264 210 Agent * WU client version 7.2.6001.788
2009-09-10 18:32:05:754 1264 210 Agent * Base directory:
C:\WINDOWS\SoftwareDistribution
2009-09-10 18:32:05:801 1264 210 Agent * Access type: No proxy
2009-09-10 18:32:05:801 1264 210 Agent * Network state: Connected
2009-09-10 18:32:50:848 1264 210 Agent *********** Agent: Initializing
Windows Update Agent ***********
2009-09-10 18:32:50:848 1264 210 Agent *********** Agent: Initializing
global settings cache ***********
2009-09-10 18:32:50:848 1264 210 Agent * WSUS server: <NULL>
2009-09-10 18:32:50:848 1264 210 Agent * WSUS status server: <NULL>
2009-09-10 18:32:50:848 1264 210 Agent * Target group: (Unassigned
Computers)
2009-09-10 18:32:50:848 1264 210 Agent * Windows Update access disabled: No
2009-09-10 18:32:51:629 1264 210 DnldMgr Download manager restoring 0
downloads
2009-09-10 18:32:51:629 1264 210 AU ########### AU: Initializing Automatic
Updates ###########
2009-09-10 18:32:51:645 1264 210 AU # Approval type: Pre-download notify
(User preference)
2009-09-10 18:32:51:801 1264 210 AU AU setting pending client directive to
'Download Approval'
2009-09-10 18:32:51:801 1264 210 AU AU finished delayed initialization
2009-09-10 18:32:52:285 1264 210 Report *********** Report: Initializing
static reporting data ***********
2009-09-10 18:32:52:285 1264 210 Report * OS Version = 5.1.2600.3.0.65792
2009-09-10 18:32:52:379 1264 210 Report * Computer Brand = Dell Inc.

2009-09-10 18:32:52:379 1264 210 Report * Computer Model = Dell DM051

2009-09-10 18:32:52:379 1264 210 Report * Bios Revision = A05
2009-09-10 18:32:52:379 1264 210 Report * Bios Name = Phoenix ROM BIOS
PLUS Version 1.10 A05
2009-09-10 18:32:52:379 1264 210 Report * Bios Release Date =
2006-03-31T00:00:00
2009-09-10 18:32:52:379 1264 210 Report * Locale ID = 1033
2009-09-10 18:33:06:816 1264 210 AU Launched new AU client for directive
'Download Approval', session id = 0x0
2009-09-10 18:33:06:910 5084 e7c Misc =========== Logging initialized
(build: 7.2.6001.788, tz: -0400) ===========
2009-09-10 18:33:06:910 5084 e7c Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2009-09-10 18:33:06:910 5084 e7c AUClnt Launched Client UI process
2009-09-10 18:33:06:973 5084 e7c Misc =========== Logging initialized
(build: 7.2.6001.788, tz: -0400) ===========
2009-09-10 18:33:06:973 5084 e7c Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2009-09-10 18:33:06:973 5084 e7c Misc = Module:
C:\WINDOWS\system32\wucltui.dll
2009-09-10 18:33:06:973 5084 e7c CltUI AU client got new directive =
'Download Approval', serviceId = {9482F4B4-E343-43B6-B170-9A65BC822C77},
return = 0x00000000
2009-09-10 18:33:06:973 5084 e7c CltUI AU client creating default WU/WSUS UI
plugin
2009-09-10 18:34:55:316 2060 172c Misc =========== Logging initialized
(build: 7.2.6001.788, tz: -0400) ===========
2009-09-10 18:34:55:316 2060 172c Misc = Process: C:\Program
Files\Internet Explorer\iexplore.exe
2009-09-10 18:34:55:316 2060 172c Misc = Module:
C:\WINDOWS\system32\wuweb.dll
2009-09-10 18:34:55:316 2060 172c Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab:
2009-09-10 18:34:55:410 2060 172c Misc Microsoft signed: Yes
2009-09-10 18:34:55:660 2060 172c Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab:
2009-09-10 18:34:55:660 2060 172c Misc Microsoft signed: Yes
2009-09-10 18:34:55:676 2060 172c Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.c ab:
2009-09-10 18:34:55:707 2060 172c Misc Microsoft signed: Yes
2009-09-10 18:34:55:816 2060 172c Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.c ab:
2009-09-10 18:34:55:832 2060 172c Misc Microsoft signed: Yes
2009-09-10 18:34:56:316 2060 172c Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setu p.cab:
2009-09-10 18:34:56:316 2060 172c Misc Microsoft signed: Yes
2009-09-10 18:34:56:332 2060 172c Setup *********** Setup: Checking whether
self-update is required ***********
2009-09-10 18:34:56:332 2060 172c Setup * Inf file:
C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setu p.inf
2009-09-10 18:34:56:348 2060 172c Setup Update NOT required for
C:\WINDOWS\system32\cdm.dll: target version = 7.2.6001.788, required version
= 7.2.6001.788
2009-09-10 18:34:56:363 2060 172c Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll: target version = 7.2.6001.788, required
version = 7.2.6001.788
2009-09-10 18:34:56:363 2060 172c Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll.mui: target version = 7.2.6001.788, required
version = 7.2.6001.788
2009-09-10 18:34:56:363 2060 172c Setup Update NOT required for
C:\WINDOWS\system32\wuauclt.exe: target version = 7.2.6001.788, required
version = 7.2.6001.788
2009-09-10 18:34:56:363 2060 172c Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl: target version = 7.2.6001.788, required
version = 7.2.6001.788
2009-09-10 18:34:56:379 2060 172c Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl.mui: target version = 7.2.6001.788, required
version = 7.2.6001.788
2009-09-10 18:34:56:379 2060 172c Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll: target version = 7.2.6001.788, required
version = 7.2.6001.788
2009-09-10 18:34:56:379 2060 172c Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll.mui: target version = 7.2.6001.788, required
version = 7.2.6001.788
2009-09-10 18:34:56:379 2060 172c Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll: target version = 7.2.6001.788, required
version = 7.2.6001.788
2009-09-10 18:34:56:395 2060 172c Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll.mui: target version = 7.2.6001.788, required
version = 7.2.6001.788
2009-09-10 18:34:56:395 2060 172c Setup Update NOT required for
C:\WINDOWS\system32\wups.dll: target version = 7.2.6001.788, required version
= 7.2.6001.788
2009-09-10 18:34:56:410 2060 172c Setup Update NOT required for
C:\WINDOWS\system32\wups2.dll: target version = 7.2.6001.788, required
version = 7.2.6001.788
2009-09-10 18:34:56:410 2060 172c Setup * IsUpdateRequired = No
2009-09-10 18:35:00:426 2060 172c Misc =========== Logging initialized
(build: 7.2.6001.788, tz: -0400) ===========
2009-09-10 18:35:00:426 2060 172c Misc = Process: C:\Program
Files\Internet Explorer\iexplore.exe
2009-09-10 18:35:00:426 2060 172c Misc = Module:
C:\WINDOWS\system32\wuapi.dll
2009-09-10 18:35:00:426 2060 172c COMAPI -------------
2009-09-10 18:35:00:426 2060 172c COMAPI -- START -- COMAPI: Search
[ClientId = WindowsUpdate]
2009-09-10 18:35:00:426 2060 172c COMAPI ---------
2009-09-10 18:35:00:426 1264 148c Agent *************
2009-09-10 18:35:00:426 1264 148c Agent ** START ** Agent: Finding updates
[CallerId = WindowsUpdate]
2009-09-10 18:35:00:426 1264 148c Agent *********
2009-09-10 18:35:00:426 2060 172c COMAPI <<-- SUBMITTED -- COMAPI: Search
[ClientId = WindowsUpdate]
2009-09-10 18:35:00:426 1264 148c Agent * Online = Yes; Ignore download
priority = No
2009-09-10 18:35:00:426 1264 148c Agent * Criteria = "IsInstalled=0 and
IsHidden=0"
2009-09-10 18:35:00:426 1264 148c Agent * ServiceID =
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2009-09-10 18:35:00:426 1264 148c Agent * Search Scope = {Machine}
2009-09-10 18:35:01:582 1264 148c Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab:
2009-09-10 18:35:01:660 1264 148c Misc Microsoft signed: Yes
2009-09-10 18:35:01:785 1264 148c Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab:
2009-09-10 18:35:01:801 1264 148c Misc Microsoft signed: Yes
2009-09-10 18:35:01:816 1264 148c PT +++++++++++ PT: Synchronizing server
updates +++++++++++
2009-09-10 18:35:01:816 1264 148c PT + ServiceId =
{9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL =
https://update.microsoft.com/v6/Clie...ce/client.asmx
2009-09-10 18:35:22:035 1264 148c Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab:
2009-09-10 18:35:22:051 1264 148c Misc Microsoft signed: Yes
2009-09-10 18:35:22:145 1264 148c Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab:
2009-09-10 18:35:22:145 1264 148c Misc Microsoft signed: Yes
2009-09-10 18:35:22:160 1264 148c PT +++++++++++ PT: Synchronizing extended
update info +++++++++++
2009-09-10 18:35:22:160 1264 148c PT + ServiceId =
{9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL =
https://update.microsoft.com/v6/Clie...ce/client.asmx
2009-09-10 18:35:23:832 1264 148c Agent * Added update
{00D97853-4261-4FC6-97E6-28A9383CC8B5}.101 to search result
2009-09-10 18:35:23:832 1264 148c Agent * Added update
{4E41018C-72E6-4F63-9F05-AC088F1352F8}.101 to search result
2009-09-10 18:35:23:832 1264 148c Agent * Added update
{8266A188-8F06-42ED-ABD7-5E467E9AAD81}.102 to search result
2009-09-10 18:35:23:832 1264 148c Agent Update
{3DB07F29-D05F-4FB7-9496-4216980EE610}.100 is pruned out due to potential
supersedence
2009-09-10 18:35:23:832 1264 148c Agent * Added update
{6FF1BD9D-C442-4C06-93F3-A768877A5254}.101 to search result
2009-09-10 18:35:23:832 1264 148c Agent * Added update
{718C6058-11DC-4871-A538-D7E678B08E44}.101 to search result
2009-09-10 18:35:23:832 1264 148c Agent Update
{5902472D-77D2-4CF9-B197-7E526A1A16E3}.100 is pruned out due to potential
supersedence
2009-09-10 18:35:23:832 1264 148c Agent * Added update
{36B59501-1963-455B-9985-81E6AF53AE0E}.100 to search result
2009-09-10 18:35:23:832 1264 148c Agent * Added update
{F2FD5FA8-ED91-46D1-8D1A-944DC783244C}.101 to search result
2009-09-10 18:35:23:832 1264 148c Agent * Added update
{FC7C3752-4C17-473C-8BFF-75EED375FD61}.101 to search result
2009-09-10 18:35:23:832 1264 148c Agent * Added update
{03100286-5495-49B2-A4B0-795A73936C35}.101 to search result
2009-09-10 18:35:23:832 1264 148c Agent * Added update
{EE69B39F-4DEE-4BD9-8FF2-D01B082E2C4A}.101 to search result
2009-09-10 18:35:23:832 1264 148c Agent * Added update
{91057659-9BAA-4781-8041-73660CC0B805}.101 to search result
2009-09-10 18:35:23:832 1264 148c Agent * Added update
{78FA2878-C352-42D3-8724-9CF0CECEB6A0}.101 to search result
2009-09-10 18:35:23:832 1264 148c Agent * Added update
{7A3D3EF0-B671-4E63-8A49-B13A200CA003}.101 to search result
2009-09-10 18:35:23:832 1264 148c Agent * Added update
{EC1F4A29-8828-4FBE-B101-5A89321D8E7F}.100 to search result
2009-09-10 18:35:23:832 1264 148c Agent * Added update
{8A146CAF-F475-45E0-A8C4-0B02DBF6ABC5}.101 to search result
2009-09-10 18:35:23:832 1264 148c Agent * Added update
{1D82A17C-1F05-42A6-A770-F1CB8FA5EA35}.100 to search result
2009-09-10 18:35:23:832 1264 148c Agent * Added update
{C73FCB01-13D0-42F8-8B1F-298F2350F40D}.100 to search result
2009-09-10 18:35:23:832 1264 148c Agent * Added update
{0897C3BC-5DF1-4DB5-9977-0565E2C8DC57}.101 to search result
2009-09-10 18:35:23:832 1264 148c Agent * Added update
{A80CC834-22BB-4C2E-9DC1-D75EFA6AF23A}.102 to search result
2009-09-10 18:35:23:832 1264 148c Agent * Added update
{38D40594-4A82-41EC-A26A-3297F3940276}.102 to search result
2009-09-10 18:35:23:832 1264 148c Agent * Added update
{06C812C5-2087-4EB6-907A-01B0CC6BA828}.100 to search result
2009-09-10 18:35:23:832 1264 148c Agent * Added update
{D7FBCC23-1C7F-48A7-824F-8A2A40E6C22D}.102 to search result
2009-09-10 18:35:23:832 1264 148c Agent * Added update
{94B5C0C3-8CC0-4B16-A3B5-8F148507DA6E}.101 to search result
2009-09-10 18:35:23:832 1264 148c Agent * Found 23 updates and 13
categories in search; evaluated appl. rules of 366 out of 613 deployed
entities
2009-09-10 18:35:24:066 1264 148c Agent *********
2009-09-10 18:35:24:066 1264 148c Agent ** END ** Agent: Finding updates
[CallerId = WindowsUpdate]
2009-09-10 18:35:24:066 1264 148c Agent *************
2009-09-10 18:35:24:082 2060 d3c COMAPI FATAL: Call to CallbackWorker()
failed, hr=80010106
2009-09-10 18:35:24:113 1264 148c Report REPORT EVENT:
{F446BD3F-54A2-4739-BCDF-E8E2D7975F88} 2009-09-10
18:35:24:066-0400 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 WindowsUpdate Success Software
Synchronization Windows Update Client successfully detected 23 updates.

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  #2 (permalink)  
Old 09-11-2009
PA Bear [MS MVP]
 

Posts: n/a
Re: Can't complete a Windows Update
Please state your full Windows version (e.g., WinXP SP3) when posting to
this newsgroup.

Is "Hide My IP" installed/used? cf.
http://groups.google.com/group/micro...deca113f?hl=en

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

Has a(another) Norton or McAfee application ever been installed on this
machine (e.g., a free-trial version that came preinstalled when you bought
it)?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
www.banthecheck.com



JLLH2323 wrote:
> Using the website and the "Custom" option, the browser never stops
> searching
> for updates. I'd appreciate any suggestions. The actual error is "FATAL:
> Call to CallbackWorker() failed, hr=80010106". Log to follow:

<snip>
> 2009-09-10 18:35:23:832 1264 148c Agent * Found 23 updates and 13
> categories in search; evaluated appl. rules of 366 out of 613 deployed
> entities
> 2009-09-10 18:35:24:066 1264 148c Agent *********
> 2009-09-10 18:35:24:066 1264 148c Agent ** END ** Agent: Finding
> updates
> [CallerId = WindowsUpdate]
> 2009-09-10 18:35:24:066 1264 148c Agent *************
> 2009-09-10 18:35:24:082 2060 d3c COMAPI FATAL: Call to CallbackWorker()
> failed, hr=80010106
> 2009-09-10 18:35:24:113 1264 148c Report REPORT EVENT:
> {F446BD3F-54A2-4739-BCDF-E8E2D7975F88} 2009-09-10
> 18:35:24:066-0400 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0
> WindowsUpdate Success Software Synchronization Windows Update Client
> successfully detected 23 updates.


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