Installation of KB960082 fails with 0x2C24

On a Windows Server 2003 SBS, KB960082 fails to install. Multiple attempts to
install didn't help. Trying to install the standalone version of the update
(SQLWMSDE-KB960082-x86-DEU.exe), we receive an error message:

Aus Sicherheitsgründen ist ein sicheres Kennwort für 'sa' erforderlich.
Stellen Sie eines mit der Option SAPWD bereit. Weitere Informationen finden
Sie in der Infodatei (Readme). Das Setup-Programm wird beendet.

As the download only included the file mentioned above, I have no idea where
to find a readme file or where to apply an SAPWD option. Any ideas?

Thanks in advance
Lennart

"Lennart" <Lennart@discussions.microsoft.com> wrote in message news:FEFB039F-8A83-4EFE-BF39-6D9EEDE11AFA@microsoft.com...
> On a Windows Server 2003 SBS, KB960082 fails to install. Multiple attempts to
> install didn't help. Trying to install the standalone version of the update
> (SQLWMSDE-KB960082-x86-DEU.exe), we receive an error message:
>
> Aus Sicherheitsgründen ist ein sicheres Kennwort für 'sa' erforderlich.
> Stellen Sie eines mit der Option SAPWD bereit. Weitere Informationen finden
> Sie in der Infodatei (Readme). Das Setup-Programm wird beendet.
>
> As the download only included the file mentioned above, I have no idea where
> to find a readme file or where to apply an SAPWD option.

> Any ideas?


Try asking in a newsgroup which specializes in that product in that language?

E.g. if the message is in German, try
news://msnews.microsoft.com/microsof...c.de.sqlserver

BTW usually SQL errors have better context when you look for their
codes in a decimal equivalent...

http://social.msdn.microsoft.com/for...-068696a50b09/

(BING search for
SQL 11300 update site:microsoft.com
)

<quote>
All product instances were disqualified
Exit Code Returned: 11300
</quote>

which would make one think that perhaps there are more specific
error codes which would give better clues wherever you could find
that one.


>
> Thanks in advance
> Lennart


Good luck

Robert Aldwinckle
---

Robert,
thank you for your reply. In the meantime I found a
SQL2000-KB960082-v8.00.2055-x86-DEU.log which gives more details about the
installation process. The file is in English, so it might be helpful for
analysis.
Unfortunately it is 90 kB in size - is there a decent way of posting it here?

"Lennart" <Lennart@discussions.microsoft.com> wrote in message news:C86507B6-3FE0-4D8C-8C5C-15B1763B06D1@microsoft.com...
> Robert,
> thank you for your reply. In the meantime I found a
> SQL2000-KB960082-v8.00.2055-x86-DEU.log which gives more details about the
> installation process. The file is in English, so it might be helpful for
> analysis.

> Unfortunately it is 90 kB in size - is there a decent way of posting it here?

Not that size in here, probably not even on the web forum for SQL Server
Setup either. However, guessing that the relevant messages are near
the botttom perhaps a section from there would be Ok. ; )

Again, though, I suspect you would get more informed help from
SQL Server Setup. I would have cross-posted earlier if I thought
that this incident could have properly ended up on the English version
of that newsgroup. ; }


HTH

Robert
---

So these are the last few lines of SQL2000-KB960082-v8.00.2055-x86-DEU.log:

3.296: Inventory complete: ReturnStatus=0, 218 ticks
3.296: SQL DLL: Entered callback ConfirmInstallation()
3.296: SQL DLL: Enumerating active product instances
3.296: SQL DLL: There were 0 product instances added to the execution list
3.296: SQL DLL: Error, no instances were found which can be currently
serviced by this patch. Terminating patch process.
3.296: SQL DLL: Instance Status Summary
3.296: SQL DLL: Instance Status: SBSMONITORING - NA
3.296: SQL DLL: Instance Status: SQLTools -
3.296: SQL DLL: ConfirmInstallation() returned 11300
3.296: DoInstallation: ConfirmInstallation Failed: 0x2c24
3.343: SQL DLL: Entered callback EndInstallation()
3.343: SQL DLL: EndInstallation() returned 0
3.343: SQL DLL: Entered callback FailedInstallation()
3.343: SQL DLL: Instance Status Summary
3.343: SQL DLL: Instance Status: SBSMONITORING - NA
3.343: SQL DLL: Instance Status: SQLTools -
4.125: SQL DLL: Watson: Param1 = Unknown
4.125: SQL DLL: Watson: Param2 = 0x2c24
4.125: SQL DLL: Watson: Param3 = Unknown
4.125: SQL DLL: Watson: Param4 = Unknown
4.125: SQL DLL: Watson: Param5 = Unknown
4.125: SQL DLL: Watson: Param6 = Unknown
4.125: SQL DLL: Watson: Param7 = SQLServerClient
4.125: SQL DLL: Watson: Param8 = Update.exe@6.2.29.0
4.125: SQL DLL: Watson: Param9 =
4.125: SQL DLL: Watson: Param10 = 2055
4.125: SQL DLL: FailedInstallation() returned 11300
4.125: Die Installation des KB960082(DEU) wurde nicht abgeschlossen.
4.125: Update.exe extended error code = 0x2c24

In the meantime I put my question as well in the newsgroup you mentioned
above. But also there, we didn't find a solution yet.

Lennart

Lennart,

Does this help ?
http://social.msdn.microsoft.com/For...-6e640df63939/

Shawn K. Hall posted:

" I just went through some of this on one of my servers. SQL Server had
a few services disabled (cause I rarely require it). Chances are good
that this is what is wrong with you, too.

Right click My Computer, select Manage, Services and Applications,
Services. Now find everything that STARTS WITH "MSSQL" or "SQLAgent"
that has a "startup type" of "Disabled" and change their startup type to
"Manual".

You will then be able to successfully install the update.

It will require a reboot. After it comes back up you can re-disable the
services. "


MowGreen
===============
*-343-* FDNY
Never Forgotten
===============




Lennart wrote:

> So these are the last few lines of SQL2000-KB960082-v8.00.2055-x86-DEU.log:
>
> 3.296: Inventory complete: ReturnStatus=0, 218 ticks
> 3.296: SQL DLL: Entered callback ConfirmInstallation()
> 3.296: SQL DLL: Enumerating active product instances
> 3.296: SQL DLL: There were 0 product instances added to the execution list
> 3.296: SQL DLL: Error, no instances were found which can be currently
> serviced by this patch. Terminating patch process.
> 3.296: SQL DLL: Instance Status Summary
> 3.296: SQL DLL: Instance Status: SBSMONITORING - NA
> 3.296: SQL DLL: Instance Status: SQLTools -
> 3.296: SQL DLL: ConfirmInstallation() returned 11300
> 3.296: DoInstallation: ConfirmInstallation Failed: 0x2c24
> 3.343: SQL DLL: Entered callback EndInstallation()
> 3.343: SQL DLL: EndInstallation() returned 0
> 3.343: SQL DLL: Entered callback FailedInstallation()
> 3.343: SQL DLL: Instance Status Summary
> 3.343: SQL DLL: Instance Status: SBSMONITORING - NA
> 3.343: SQL DLL: Instance Status: SQLTools -
> 4.125: SQL DLL: Watson: Param1 = Unknown
> 4.125: SQL DLL: Watson: Param2 = 0x2c24
> 4.125: SQL DLL: Watson: Param3 = Unknown
> 4.125: SQL DLL: Watson: Param4 = Unknown
> 4.125: SQL DLL: Watson: Param5 = Unknown
> 4.125: SQL DLL: Watson: Param6 = Unknown
> 4.125: SQL DLL: Watson: Param7 = SQLServerClient
> 4.125: SQL DLL: Watson: Param8 = Update.exe@6.2.29.0
> 4.125: SQL DLL: Watson: Param9 =
> 4.125: SQL DLL: Watson: Param10 = 2055
> 4.125: SQL DLL: FailedInstallation() returned 11300
> 4.125: Die Installation des KB960082(DEU) wurde nicht abgeschlossen.
> 4.125: Update.exe extended error code = 0x2c24
>
> In the meantime I put my question as well in the newsgroup you mentioned
> above. But also there, we didn't find a solution yet.
>
> Lennart

Got it!
However, I'm not completely sure what solved the problem now. This is what I
did:

# Setting the startup type of "MSSQL$SBSMONITORING" from disabled to manual.

# Download SQLWMSDE-KB960082-x86-DEU.exe and start it with these parameters:
SQLWMSDE-KB960082-x86-DEU.exe /upgradesp sqlrun DISABLENETWORKPROTOCOLS=1
DISABLEAGENTSTARTUP=1 DISABLETHROTTLE=1 BLANKSAPWD=1 INSTANCENAME=Sharepoint
REINSTALL=ALL REINSTALLMODE=VEMUS /l*v %windir%\WMSDE.log

See http://support.microsoft.com/kb/967092 for details. And mind the
backslash in front of wmsde.log - it's missing in the knowledgebase article.
Setup won't work without it.

Result: Update is still offered for installation on Microsoft Update.
Installing once again via Microsoft Update is succesful.

Thanks for your support!
Lennart

Lennart wrote:

> Got it!
> However, I'm not completely sure what solved the problem now. This is what I
> did:
>
> # Setting the startup type of "MSSQL$SBSMONITORING" from disabled to manual.
>
> # Download SQLWMSDE-KB960082-x86-DEU.exe and start it with these parameters:
> SQLWMSDE-KB960082-x86-DEU.exe /upgradesp sqlrun DISABLENETWORKPROTOCOLS=1
> DISABLEAGENTSTARTUP=1 DISABLETHROTTLE=1 BLANKSAPWD=1 INSTANCENAME=Sharepoint
> REINSTALL=ALL REINSTALLMODE=VEMUS /l*v %windir%\WMSDE.log
>
> See http://support.microsoft.com/kb/967092 for details. And mind the
> backslash in front of wmsde.log - it's missing in the knowledgebase article.
> Setup won't work without it.
>
> Result: Update is still offered for installation on Microsoft Update.
> Installing once again via Microsoft Update is succesful.
>
> Thanks for your support!
> Lennart


You're mowst welcome. Glad to hear that KB960082 is installed now.
Nice going, Lennart.


Mr. 7 [akaMowGreen]
===============
*-343-* FDNY
Never Forgotten
===============