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Vista SP2 installation fails with error 80070057

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  #1 (permalink)  
Old 06-21-2009
Oliver
 

Posts: n/a
Vista SP2 installation fails with error 80070057
Dear all,

the OS I use is Windows Vista Business 64 Bit with SP1 and all available
patches (except Update for Windows .NET Framework 3.5 SP1 KB 951847).

When I try to install SP2 (KB948465), I get the following error
code:"Code 80070057".

So I ran the command sfc /scannow and obtained the following message
(translated from German into English):

"Damaged files have been found which could not be repared. Please take a
look at CBS.log."

Doing this, I noticed at the end of the log several dozens of lines
looking like that:

2009-06-21 11:25:53, Info CSI 000002db [SR] Cannot
repair member file [l:14{7}]"wmp.dll" of Microsoft-Windows-MediaPlayer-
Core, Version = 6.0.6001.18000, pA = PROCESSOR_ARCHITECTURE_AMD64 (9),

Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8
b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral
in the store, hash mismatch
2009-06-21 11:25:53, Info CSI 000002dc Hashes for
file member \SystemRoot\WinSxS\amd64_microsoft-windows-mediaplayer-
wmpencen_31bf3856ad364e35_6.0.6001.18000_none_e8e4 2d145c977a9
\WMPEncEn.dll do not match actual file [l:24 {12}]"WMPEncEn.dll" :
Found: {l:32 bnpeAxI1f7FCXGAAEngRtMf12QzGGKIfKi5V7Ranbm8=} Expected:
{l:32 b:3QiNQGbMjRUkRtbofmGjuMGH194vfykb147auDKN3oo=}


So I assume I have a problem with files in my WinSxS directory, but I do
not have any idea how to resolve this. I assume my problems with SP2 go
along with the fact that I had not been able to install the SP1 for .net
framework 3.5 (KB 951847), too.

I already tried to re-install the .net framework components via
"Enabling Windows Functions", but this did not work either. From the
offered three subcomponents below "Microsoft.NET Framework 3.0", I only
get a checkmark for the "XPS-Viewer"; the remaining two components could
not be installed.

There is no general problem with Windows Update since I use it
successfully to install hotfixes, Defender-updates etc.

It would be great if any of you had an idea how to resolve this issue. I
hope I did the right things to help you get an idea about the error. In
case more information is required, please let me know.

Thanks in advance and best regards
Oliver





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  #2 (permalink)  
Old 06-21-2009
PA Bear [MS MVP]
 

Posts: n/a
Re: Vista SP2 installation fails with error 80070057
How to troubleshoot Windows Vista and Windows Server 2008 service pack
installation issues
http://support.microsoft.com/kb/947366

Error message when you try to install Windows Vista Service Pack 2 or
Windows Server 2008 Service Pack 2: "An internal error occurred while
installing the service pack":
http://support.microsoft.com/kb/967818

Free unlimited installation and compatibility support is available for
Windows Vista, but only for Service Pack 2 (SP2). This support for Windows
Vista Service Pack 2 (SP2) is valid until November 26, 2009. Availability of
chat or e-mail support differs depending on your geographic location. Go to
http://support.microsoft.com/oas/def...4&gprid=582034 &
select appropriate category (e.g., Installation).
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


Oliver wrote:
> Dear all,
>
> the OS I use is Windows Vista Business 64 Bit with SP1 and all available
> patches (except Update for Windows .NET Framework 3.5 SP1 KB 951847).
>
> When I try to install SP2 (KB948465), I get the following error
> code:"Code 80070057".
>
> So I ran the command sfc /scannow and obtained the following message
> (translated from German into English):
>
> "Damaged files have been found which could not be repared. Please take a
> look at CBS.log."
>
> Doing this, I noticed at the end of the log several dozens of lines
> looking like that:
>
> 2009-06-21 11:25:53, Info CSI 000002db [SR] Cannot
> repair member file [l:14{7}]"wmp.dll" of Microsoft-Windows-MediaPlayer-
> Core, Version = 6.0.6001.18000, pA = PROCESSOR_ARCHITECTURE_AMD64 (9),
>
> Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8
> b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral
> in the store, hash mismatch
> 2009-06-21 11:25:53, Info CSI 000002dc Hashes for
> file member \SystemRoot\WinSxS\amd64_microsoft-windows-mediaplayer-
> wmpencen_31bf3856ad364e35_6.0.6001.18000_none_e8e4 2d145c977a9
> \WMPEncEn.dll do not match actual file [l:24 {12}]"WMPEncEn.dll" :
> Found: {l:32 bnpeAxI1f7FCXGAAEngRtMf12QzGGKIfKi5V7Ranbm8=} Expected:
> {l:32 b:3QiNQGbMjRUkRtbofmGjuMGH194vfykb147auDKN3oo=}
>
>
> So I assume I have a problem with files in my WinSxS directory, but I do
> not have any idea how to resolve this. I assume my problems with SP2 go
> along with the fact that I had not been able to install the SP1 for .net
> framework 3.5 (KB 951847), too.
>
> I already tried to re-install the .net framework components via
> "Enabling Windows Functions", but this did not work either. From the
> offered three subcomponents below "Microsoft.NET Framework 3.0", I only
> get a checkmark for the "XPS-Viewer"; the remaining two components could
> not be installed.
>
> There is no general problem with Windows Update since I use it
> successfully to install hotfixes, Defender-updates etc.
>
> It would be great if any of you had an idea how to resolve this issue. I
> hope I did the right things to help you get an idea about the error. In
> case more information is required, please let me know.
>
> Thanks in advance and best regards
> Oliver


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