0x80070005 Updates Failed to install

Updates 968537, 970238 and 961501 are all failing to install from manual or
auto update. I am running XP with SP2. This has been happening since I
successfully installed 969614, 969579, 969897, 969613, 969898 & 890830 on
June 10th although a Defender update did install OK on 13th June.

I have checked the registry for permission as suggested on the MS site but
they all seem OK.

I have only recently upgrade to IE8 ( on June 4th ). Could this be
relevant? I have spent 3 days trawling the various newsgroups and trying out
different things but to no avail so any help would be much appreciated...

two finger typer wrote:
> Updates 968537, 970238 and 961501 are all failing to install from
> manual or auto update. I am running XP with SP2. This has been
> happening since I successfully installed 969614, 969579, 969897,
> 969613, 969898 & 890830 on June 10th although a Defender update did
> install OK on 13th June.
>
> I have checked the registry for permission as suggested on the MS
> site but they all seem OK.
>
> I have only recently upgrade to IE8 ( on June 4th ). Could this be
> relevant? I have spent 3 days trawling the various newsgroups and
> trying out different things but to no avail so any help would be
> much appreciated...

http://support.microsoft.com/kb/971058

(Knowing what you have tried in your three days would be helpful.)

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

Thanks for trying but, whilst the "fix-it" ran OK in non-agressive mode it
didn't solve the problem and when I tried it aggressive it threw up a "
couldn't run a script" error and stopped.

What have I tried already??? So many things that I have forgotten many. All
of them have been related to " check this out" but upon checking, all is as
it should be. I've scanned the system with McAfee AV, Ad-Aware, Spybot S&D,
MS Malicious s/w Remover and all come back clean. I've tried turning off
Zonealarm and doing the install. no change....

I am considering uninstalling IE8 to see if it is anything to do with that
but I'm sure that if it was an issue, others would have spotted it already
and it would have been all over the web.

What's your opinion of a sequence of "system restores". I've never used it.
If I restore progressively further back is it likely that the machine will
find a point where whatever has changed to cause the problem is corrected?


"Shenan Stanley" wrote:

> two finger typer wrote:
> > Updates 968537, 970238 and 961501 are all failing to install from
> > manual or auto update. I am running XP with SP2. This has been
> > happening since I successfully installed 969614, 969579, 969897,
> > 969613, 969898 & 890830 on June 10th although a Defender update did
> > install OK on 13th June.
> >
> > I have checked the registry for permission as suggested on the MS
> > site but they all seem OK.
> >
> > I have only recently upgrade to IE8 ( on June 4th ). Could this be
> > relevant? I have spent 3 days trawling the various newsgroups and
> > trying out different things but to no avail so any help would be
> > much appreciated...
>
> http://support.microsoft.com/kb/971058
>
> (Knowing what you have tried in your three days would be helpful.)
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html
>
>
>

There is a very good chance that you are seeing the effects of a hijackware
infection!

NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection' scan
(only!) in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/...moving_Malware

**Seek expert assistance in
http://spywarehammer.com/simplemachi...php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://www.dslreports.com/forum/cleanup, http://aumha.net/viewforum.php?f=30
or other appropriate forums.**

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002


two finger typer wrote:
> Thanks for trying but, whilst the "fix-it" ran OK in non-agressive mode it
> didn't solve the problem and when I tried it aggressive it threw up a "
> couldn't run a script" error and stopped.
>
> What have I tried already??? So many things that I have forgotten many.
> All
> of them have been related to " check this out" but upon checking, all is
> as
> it should be. I've scanned the system with McAfee AV, Ad-Aware, Spybot
> S&D,
> MS Malicious s/w Remover and all come back clean. I've tried turning off
> Zonealarm and doing the install. no change....
>
> I am considering uninstalling IE8 to see if it is anything to do with that
> but I'm sure that if it was an issue, others would have spotted it already
> and it would have been all over the web.
>
> What's your opinion of a sequence of "system restores". I've never used
> it.
> If I restore progressively further back is it likely that the machine
> will
> find a point where whatever has changed to cause the problem is corrected?
>
>
> "Shenan Stanley" wrote:
>
>> two finger typer wrote:
>>> Updates 968537, 970238 and 961501 are all failing to install from
>>> manual or auto update. I am running XP with SP2. This has been
>>> happening since I successfully installed 969614, 969579, 969897,
>>> 969613, 969898 & 890830 on June 10th although a Defender update did
>>> install OK on 13th June.
>>>
>>> I have checked the registry for permission as suggested on the MS
>>> site but they all seem OK.
>>>
>>> I have only recently upgrade to IE8 ( on June 4th ). Could this be
>>> relevant? I have spent 3 days trawling the various newsgroups and
>>> trying out different things but to no avail so any help would be
>>> much appreciated...
>>
>> http://support.microsoft.com/kb/971058
>>
>> (Knowing what you have tried in your three days would be helpful.)
>>
>> --
>> Shenan Stanley
>> MS-MVP
>> --
>> How To Ask Questions The Smart Way
>> http://www.catb.org/~esr/faqs/smart-questions.html

Also a consideration -
One of the most common causes of this error code is the Anti Virus and Anti
Spyware software programs running on the computer.

Virus scanning recommendations for computers that are running Windows Server
2003, Windows 2000, or Windows XP
http://support.microsoft.com/kb/822158



two finger typer wrote:
:: Thanks for trying but, whilst the "fix-it" ran OK in non-agressive
:: mode it didn't solve the problem and when I tried it aggressive it
:: threw up a " couldn't run a script" error and stopped.
::
:: What have I tried already??? So many things that I have forgotten
:: many. All of them have been related to " check this out" but upon
:: checking, all is as it should be. I've scanned the system with
:: McAfee AV, Ad-Aware, Spybot S&D, MS Malicious s/w Remover and all
:: come back clean. I've tried turning off Zonealarm and doing the
:: install. no change....
::
:: I am considering uninstalling IE8 to see if it is anything to do
:: with that but I'm sure that if it was an issue, others would have
:: spotted it already and it would have been all over the web.
::
:: What's your opinion of a sequence of "system restores". I've never
:: used it. If I restore progressively further back is it likely that
:: the machine will find a point where whatever has changed to cause
:: the problem is corrected?
::
::
:: "Shenan Stanley" wrote:
::
::: two finger typer wrote:
:::: Updates 968537, 970238 and 961501 are all failing to install from
:::: manual or auto update. I am running XP with SP2. This has been
:::: happening since I successfully installed 969614, 969579, 969897,
:::: 969613, 969898 & 890830 on June 10th although a Defender update did
:::: install OK on 13th June.
::::
:::: I have checked the registry for permission as suggested on the MS
:::: site but they all seem OK.
::::
:::: I have only recently upgrade to IE8 ( on June 4th ). Could this
:::: be relevant? I have spent 3 days trawling the various newsgroups
:::: and trying out different things but to no avail so any help would
:::: be much appreciated...
:::
::: http://support.microsoft.com/kb/971058
:::
::: (Knowing what you have tried in your three days would be helpful.)
:::
::: --
::: Shenan Stanley
::: MS-MVP
::: --
::: How To Ask Questions The Smart Way
::: http://www.catb.org/~esr/faqs/smart-questions.html