Update keeps failing - WinXP Pro SP3

I keep getting the following message in update. I have tried the solution
and the service keeps stopping after 10-30 seconds and the updated do not
install.

Help?!?!?!?
Thanks
M


The site cannot continue because one or more of these Windows services is
not running:

Automatic Updates (allows the site to find, download and install
high-priority updates for your computer)
Background Intelligent Transfer Service (BITS) (helps updates download more
quickly and without problems if the download process is interrupted)
Event Log (keeps a record of updating activities to help with
troubleshooting, if needed)
To make sure these services are running:
1. Click Start, and then click Run.
2. Type services.msc and then click OK.
3. In the list of services, double-click on Automatic Updates and then click
Properties.
4. In the Startup type list, select Automatic and click Apply.
5. Verify that the Service status is started, if the Service Status is
Stopped click on the Start Button.
6. In the list of services, double-click on Background Intelligent Transfer
Service (BITS) and then click Properties.
7. In the Startup type list, select Manual and click Apply.
8. Verify that the Service status is started, If the Service Status is
Stopped click on the Start Button.
9. In the list of services, double-click on Event Log and then click
Properties.
10. In the Startup type list, select Automatic and click Apply.
11. Verify that the Service status is started, If the Service Status is
Stopped click on the Start Button.

There is a very good chance that you are seeing the effects of a hijackware
infection!

NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection' scan
(only!) in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/...moving_Malware

**Seek expert assistance in
http://spywarehammer.com/simplemachi...php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://www.dslreports.com/forum/cleanup, http://aumha.net/viewforum.php?f=30
or other appropriate forums.**

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002


LOUNGE wrote:
> I keep getting the following message in update. I have tried the solution
> and the service keeps stopping after 10-30 seconds and the updated do not
> install.
>
> Help?!?!?!?
> Thanks
> M
>
>
> The site cannot continue because one or more of these Windows services is
> not running:
>
> Automatic Updates (allows the site to find, download and install
> high-priority updates for your computer)
> Background Intelligent Transfer Service (BITS) (helps updates download
> more
> quickly and without problems if the download process is interrupted)
> Event Log (keeps a record of updating activities to help with
> troubleshooting, if needed)
> To make sure these services are running:
> 1. Click Start, and then click Run.
> 2. Type services.msc and then click OK.
> 3. In the list of services, double-click on Automatic Updates and then
> click
> Properties.
> 4. In the Startup type list, select Automatic and click Apply.
> 5. Verify that the Service status is started, if the Service Status is
> Stopped click on the Start Button.
> 6. In the list of services, double-click on Background Intelligent
> Transfer
> Service (BITS) and then click Properties.
> 7. In the Startup type list, select Manual and click Apply.
> 8. Verify that the Service status is started, If the Service Status is
> Stopped click on the Start Button.
> 9. In the list of services, double-click on Event Log and then click
> Properties.
> 10. In the Startup type list, select Automatic and click Apply.
> 11. Verify that the Service status is started, If the Service Status is
> Stopped click on the Start Button.

Thanks for the info, yes "security2009" took over, : ( although now removed
by AVG, other problems persist as you have indicated.

I am in the process of running Live Safety Center.

Fingers crossed for avoiding a reinstall.

thanks again
M



"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:O$OvzrF7JHA.1432@TK2MSFTNGP02.phx.gbl...
> There is a very good chance that you are seeing the effects of a
> hijackware infection!
>
> NB: If you had no anti-virus application installed or the subscription had
> expired *when the machine first got infected* and/or your subscription has
> since expired and/or the machine's not been kept fully-patched at Windows
> Update, don't waste your time with any of the below: Format & reinstall
> Windows. A Repair Install will NOT help!
>
> 1. See if you can download/run the MSRT manually:
> http://www.microsoft.com/security/ma...e/default.mspx
>
> NB: Run the FULL scan, not the QUICK scan! You may need to download the
> MSRT on a non-infected machine, then transfer MRT.EXE to the infected
> machine and rename it to SCAN.EXE before running it.
>
> 2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection'
> scan (only!) in Safe Mode with Networking, if need be:
> http://onecare.live.com/site/en-us/center/howsafe.htm
>
> 3. Run a /thorough/ check for hijackware, including posting the requested
> logs in an appropriate forum, not here.
>
> Checking for/Help with Hijackware
> http://aumha.net/viewtopic.php?f=30&t=4075
> http://mvps.org/winhelp2002/unwanted.htm
> http://inetexplorer.mvps.org/data/prevention.htm
> http://inetexplorer.mvps.org/tshoot.html
> http://www.mvps.org/sramesh2k/Malware_Defence.htm
> http://www.elephantboycomputers.com/...moving_Malware
>
> **Seek expert assistance in
> http://spywarehammer.com/simplemachi...php?board=10.0,
> http://forums.spybot.info/forumdisplay.php?f=22,
> http://www.dslreports.com/forum/cleanup,
> http://aumha.net/viewforum.php?f=30 or other appropriate forums.**
>
> If these procedures look too complex - and there is no shame in admitting
> this isn't your cup of tea - take the machine to a local, reputable and
> independent (i.e., not BigBoxStoreUSA) computer repair shop.
>
> =====================
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> Support for Windows Update:
> http://support.microsoft.com/gp/wusupport
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY
> in the United States and in Canada or by contacting your local Microsoft
> subsidiary. There is no-charge for support calls that are associated with
> security updates.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>
>
> LOUNGE wrote:
>> I keep getting the following message in update. I have tried the solution
>> and the service keeps stopping after 10-30 seconds and the updated do not
>> install.
>>
>> Help?!?!?!?
>> Thanks
>> M
>>
>>
>> The site cannot continue because one or more of these Windows services is
>> not running:
>>
>> Automatic Updates (allows the site to find, download and install
>> high-priority updates for your computer)
>> Background Intelligent Transfer Service (BITS) (helps updates download
>> more
>> quickly and without problems if the download process is interrupted)
>> Event Log (keeps a record of updating activities to help with
>> troubleshooting, if needed)
>> To make sure these services are running:
>> 1. Click Start, and then click Run.
>> 2. Type services.msc and then click OK.
>> 3. In the list of services, double-click on Automatic Updates and then
>> click
>> Properties.
>> 4. In the Startup type list, select Automatic and click Apply.
>> 5. Verify that the Service status is started, if the Service Status is
>> Stopped click on the Start Button.
>> 6. In the list of services, double-click on Background Intelligent
>> Transfer
>> Service (BITS) and then click Properties.
>> 7. In the Startup type list, select Manual and click Apply.
>> 8. Verify that the Service status is started, If the Service Status is
>> Stopped click on the Start Button.
>> 9. In the list of services, double-click on Event Log and then click
>> Properties.
>> 10. In the Startup type list, select Automatic and click Apply.
>> 11. Verify that the Service status is started, If the Service Status is
>> Stopped click on the Start Button.
>

I can 100% guarantee you that AVG did not detect or remove all traces of
your hijackware infections (plural).

Mettá wrote:
> Thanks for the info, yes "security2009" took over, : ( although now
> removed
> by AVG, other problems persist as you have indicated.
>
> I am in the process of running Live Safety Center.
>
> Fingers crossed for avoiding a reinstall.
>
> thanks again
> M
>
>
>
> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
> news:O$OvzrF7JHA.1432@TK2MSFTNGP02.phx.gbl...
>> There is a very good chance that you are seeing the effects of a
>> hijackware infection!
>>
>> NB: If you had no anti-virus application installed or the subscription
>> had
>> expired *when the machine first got infected* and/or your subscription
>> has
>> since expired and/or the machine's not been kept fully-patched at Windows
>> Update, don't waste your time with any of the below: Format & reinstall
>> Windows. A Repair Install will NOT help!
>>
>> 1. See if you can download/run the MSRT manually:
>> http://www.microsoft.com/security/ma...e/default.mspx
>>
>> NB: Run the FULL scan, not the QUICK scan! You may need to download the
>> MSRT on a non-infected machine, then transfer MRT.EXE to the infected
>> machine and rename it to SCAN.EXE before running it.
>>
>> 2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection'
>> scan (only!) in Safe Mode with Networking, if need be:
>> http://onecare.live.com/site/en-us/center/howsafe.htm
>>
>> 3. Run a /thorough/ check for hijackware, including posting the requested
>> logs in an appropriate forum, not here.
>>
>> Checking for/Help with Hijackware
>> http://aumha.net/viewtopic.php?f=30&t=4075
>> http://mvps.org/winhelp2002/unwanted.htm
>> http://inetexplorer.mvps.org/data/prevention.htm
>> http://inetexplorer.mvps.org/tshoot.html
>> http://www.mvps.org/sramesh2k/Malware_Defence.htm
>> http://www.elephantboycomputers.com/...moving_Malware
>>
>> **Seek expert assistance in
>> http://spywarehammer.com/simplemachi...php?board=10.0,
>> http://forums.spybot.info/forumdisplay.php?f=22,
>> http://www.dslreports.com/forum/cleanup,
>> http://aumha.net/viewforum.php?f=30 or other appropriate forums.**
>>
>> If these procedures look too complex - and there is no shame in admitting
>> this isn't your cup of tea - take the machine to a local, reputable and
>> independent (i.e., not BigBoxStoreUSA) computer repair shop.
>>
>> =====================
>> Start a free Windows Update support incident request:
>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>
>> Support for Windows Update:
>> http://support.microsoft.com/gp/wusupport
>>
>> For home users, no-charge support is available by calling 1-866-PCSAFETY
>> in the United States and in Canada or by contacting your local Microsoft
>> subsidiary. There is no-charge for support calls that are associated
>> with
>> security updates.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>>
>>
>> LOUNGE wrote:
>>> I keep getting the following message in update. I have tried the
>>> solution
>>> and the service keeps stopping after 10-30 seconds and the updated do
>>> not
>>> install.
>>>
>>> Help?!?!?!?
>>> Thanks
>>> M
>>>
>>>
>>> The site cannot continue because one or more of these Windows services
>>> is
>>> not running:
>>>
>>> Automatic Updates (allows the site to find, download and install
>>> high-priority updates for your computer)
>>> Background Intelligent Transfer Service (BITS) (helps updates download
>>> more
>>> quickly and without problems if the download process is interrupted)
>>> Event Log (keeps a record of updating activities to help with
>>> troubleshooting, if needed)
>>> To make sure these services are running:
>>> 1. Click Start, and then click Run.
>>> 2. Type services.msc and then click OK.
>>> 3. In the list of services, double-click on Automatic Updates and then
>>> click
>>> Properties.
>>> 4. In the Startup type list, select Automatic and click Apply.
>>> 5. Verify that the Service status is started, if the Service Status is
>>> Stopped click on the Start Button.
>>> 6. In the list of services, double-click on Background Intelligent
>>> Transfer
>>> Service (BITS) and then click Properties.
>>> 7. In the Startup type list, select Manual and click Apply.
>>> 8. Verify that the Service status is started, If the Service Status is
>>> Stopped click on the Start Button.
>>> 9. In the list of services, double-click on Event Log and then click
>>> Properties.
>>> 10. In the Startup type list, select Automatic and click Apply.
>>> 11. Verify that the Service status is started, If the Service Status is
>>> Stopped click on the Start Button.