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Windows Update failures for Office 2007 - with Office 2003 error m

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  #1 (permalink)  
Old 06-13-2009
cwiborg
 

Posts: n/a
Windows Update failures for Office 2007 - with Office 2003 error m
When I attempt to install:

Security Update for the 2007 Microsoft Office System (KB969618)
Microsoft Office Compatibility Pack Service Pack 2 (SP2)
Security Update for the 2007 Microsoft Office System (KB969613) and
Security Update for the 2007 Microsoft Office System (KB969679)

They all fail with an error code of 0x80070643 and a message of

"Microsoft Office Professional Edition 2003 is not installed. Setup cannot
continue."

I tried the suggested remedation in "find solutions" to no avail. Have no
clue how to address... would appreciate any valid pointers.

Running WinXP SP3 w/Office 2007 installed - don't think Office 2003 has ever
been on this machine so am very puzzled. In any case, shouldn't an Office
2007 installer not care about that?
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  #2 (permalink)  
Old 06-13-2009
PA Bear [MS MVP]
 

Posts: n/a
Re: Windows Update failures for Office 2007 - with Office 2003 error m
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB969618).

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net


cwiborg wrote:
> When I attempt to install:
>
> Security Update for the 2007 Microsoft Office System (KB969618)
> Microsoft Office Compatibility Pack Service Pack 2 (SP2)
> Security Update for the 2007 Microsoft Office System (KB969613) and
> Security Update for the 2007 Microsoft Office System (KB969679)
>
> They all fail with an error code of 0x80070643 and a message of
>
> "Microsoft Office Professional Edition 2003 is not installed. Setup
> cannot
> continue."
>
> I tried the suggested remedation in "find solutions" to no avail. Have no
> clue how to address... would appreciate any valid pointers.
>
> Running WinXP SP3 w/Office 2007 installed - don't think Office 2003 has
> ever
> been on this machine so am very puzzled. In any case, shouldn't an Office
> 2007 installer not care about that?


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